Lexmark S310 manual Troubleshooting, Before you troubleshoot, Setup troubleshooting

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Troubleshooting

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Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

•Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet.

•Make sure the printer is turned on.

•Make sure the printer is securely connected to the computer, print server, or network access point.

•Check the printer for error messages, and resolve any errors.

•Check for paper jam messages, and clear any jams.

•Check the ink cartridges, and install new cartridges if necessary.

•Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

If Troubleshooting does not solve your problem

Visit our Web site at http://support.lexmark.com to find the following:

•Knowledgebase articles with the latest information and troubleshooting for your printer

•Live online technical support

•Contact numbers for telephone technical support

Setup troubleshooting

•“Installation screen did not appear during installation” on page 30

•“Incorrect language appears on the display” on page 30

•“Software did not install” on page 31

•“Print job does not print or is missing pages” on page 31

•“Printer is printing blank pages” on page 32

•“Printer is busy or does not respond” on page 32

•“Cannot delete documents from the print queue” on page 32

•“Cannot print through USB” on page 32

Installation screen did not appear during installation

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

For Windows users

1Double‑click the software installer package. Wait for the installation dialog to appear.

If you are using a Software and Documentation CD and the installation dialog does not appear, then do the following:

In Windows 8

From the Search charm, type run, and then navigate to: Apps list > Run > type D:\setup.exe > OK.

In Windows 7 or earlier

aClick or click Start, and then click Run.

bIn the Start Search or Run dialog, type D:\setup.exe.

cPress Enter, or click OK.

Note: D is the letter of your CD or DVD drive.

2Click Install, and then follow the instructions on the computer screen.

For Macintosh users

1From the Finder desktop, click the CD icon.

2Double-click the software installer package, and then follow the instructions on the computer screen.

Incorrect language appears on the display

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHANGE THE LANGUAGE USING THE PRINTER MENUS

1From the printer control panel, navigate to:

> Setup > OK > Device Setup > OK > Language > OK

2Press the up or down arrow button to scroll to the language you want, and then press OK .

3To confirm the setting, press the left or right arrow button to scroll to Yes, and then press OK .

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Contents S310 Series Quick Reference Guide OctoberImportant safety information Contents Minimizing your printers environmental impact About your printerFinding information about the printer Printer modelsPrinter features Setting up the printerAbout your printer Page Yes Set the time, and then press OK Page Understanding the parts of the printer UseUsing the printer control panel Using flash drives Using a flash drive with the printerSupported file types Replacing ink cartridges Ordering and replacing ink cartridgesOrdering ink cartridges Removing ink cartridgesMaintaining ink cartridges Installing ink cartridgesSetup OK Maintenance OK Align Printer OK Aligning the printheadCleaning the printhead nozzles Setup OK Maintenance OKUsing the printer software Installing the printer softwareSupported operating systems Software installed during printer installation Using the Windows printer softwareUsing the Macintosh printer software Launching the Print dialogAccessing Web links Printing on both sides of the paper duplexing automatically PrintingPrinting a document For Windows usersPrinting photos from a flash drive Canceling print jobsWhat is LexPrint? Printing from a mobile deviceMaking copies CopyingTips for copying Making a two‑sided duplex copy automaticallyCanceling copy jobs Tips for scanning Scanning directly to e‑mail using the printer softwareScanning Scanning to a local computerCanceling scan jobs Windows Windows 7 or earlierSending e-mail Canceling an e‑mailSetting up the e-mail function Tips for e‑mailingUsing the Wireless Setup Utility Windows only Wireless networkingInstalling the printer on a wireless network Installing the Wireless Setup Utility Windows onlyWhat is Wi‑Fi Protected Setup? Configuring Wi‑Fi Protected Setup manuallyUsing the Wireless Setup Assistant Macintosh only USE the Personal Identification Number PIN Method Setup troubleshooting TroubleshootingIf Troubleshooting does not solve your problem Before you troubleshootSoftware did not install Print job does not print or is missing pagesCannot delete documents from the print queue Printer is printing blank pagesPrinter is busy or does not respond Cannot print through USBPrinting a network setup Wireless network troubleshootingWireless troubleshooting checklist Locating IP addressesCannot print over wireless network Setup OK Demo Mode OK Off OKMac OS X version 10.5 or later For Macintosh users with an access pointFor Macintosh users with an AirPort base station Mac OS X version 10.4 or earlierFor Windows users For Macintosh usersLocating the printer IP address Troubleshooting Apps list Run type control printers OK Edition notice TrademarksLexmark International, Inc All rights reserved Index
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