Troubleshooting | 35 |
If you do not know the IP address of the access point, then do the following:
1Open the command window.
In Windows 8
From the Search charm, type Run, and then navigate to: Apps list > Run > type cmd > OK
In Windows 7 or earlier
aClick 
, or click Start and then click Run.
bIn the Start Search or Run dialog, type cmd.
cPress Enter, or click OK.
The command window opens.
2Type ipconfig, and then press Enter. Check the Wireless Network Connection section:
•The “Default Gateway” entry is typically the access point.
•The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.
bType the user name and password of the access point when prompted.
cClick OK.
dIn the Wireless settings section, look for the SSID.
eWrite down the SSID.
Note: Make sure you copy it exactly, including any capital letters.
2Obtain the SSID of the network that the printer is connected to: a From the printer, print a network setup page.
b In the Wireless section, look for SSID.
3Compare the SSID of the computer and SSID of the printer.
If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.
If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the computer.
For Macintosh users with an AirPort base station
In Mac OS X version 10.5 or later
1From the Apple menu, navigate to either of the following:
•System Preferences > Network > AirPort
•System Preferences > Network > Wi‑Fi
The SSID of the network that the computer is connected to appears in the Network Name menu.
2Write down the SSID.
In Mac OS X version 10.4 or earlier
1From the Finder, navigate to:
Applications > Internet Connect > AirPort
The SSID of the network that the computer is connected to appears in the Network menu.
2Write down the SSID.
For Macintosh users with an access point
1Type the IP address of the access point in the address field of your Web browser, and then continue to step 2.
If you do not know the IP address of the access point, then do the following:
aFrom the Apple menu, navigate to either of the following:
•System Preferences > Network > AirPort
•System Preferences > Network > Wi‑Fi
bClick Advanced or Configure.
cClick TCP/IP.
The Router entry is typically the access point.
2Type your user name and password when prompted, and then click OK.
3In the Wireless settings section, look for the SSID.
4Write down the SSID, security type, and the WEP key or WPA/WPA2 preshared key/passphrase (if shown).
Notes:
•Make sure you copy the network information down exactly, including any capital letters.
•Store the SSID and the WEP key or WPA/WPA2 preshared key/passphrase in a safe place for future reference.
MAKE SURE YOUR OPERATING SYSTEM IS COMPATIBLE WITH WIRELESS PRINTING THROUGH AIRPORT
The printer supports wireless printing only through AirPort base stations for Mac OS X version 10.5 or later.
“Communication not available” message appears when printing wirelessly
Try one or more of the following:
MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK
If you are using a laptop and have power saving settings enabled, then you may see the ”Communication not available” message on your computer screen when you attempt to print wirelessly. This can occur if the laptop hard drive has powered down.
If you see this message, then wait a few seconds and then try to print again. The laptop and printer require a few seconds to power up again and reconnect to the wireless network.