Lexmark S310 manual For Windows users, For Macintosh users, Locating the printer IP address

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Troubleshooting

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If you see this message again after you have waited long enough for the printer and the laptop to connect to the network, then there may be a problem with your wireless network.

Make sure that the laptop and printer have both received IP addresses:

For Windows users

1Open the command window.

In Windows 8

From the Search charm, type run, and then navigate to: Apps list > Run > type cmd > OK

In Windows 7 or earlier

aClick , or click Start and then click Run.

bIn the Start Search or Run dialog, type cmd.

cPress Enter, or click OK.

2Type ipconfig, and then press Enter.

The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.

For Macintosh users

1From the Apple menu, navigate to: About This Mac > More Info

2From the Contents pane, choose Network.

3If you are connected over a wireless network, then choose AirPort from the Active Services list. The Router entry is typically the access point.

Locating the printer IP address

From the printer, print a network setup page. In the TCP/IP section, look for Address.

View the printer settings.

From the printer control panel, navigate to either of the following:

> Setup > OK > Network Setup > OK > Wireless 802.11 b/g/n > OK > Network Connection Setup > OK > TCP/IP > OK > IP Address > OK

> Setup > OK > Network Setup > OK > Ethernet 10/100 > OK > Network Connection Setup > OK > TCP/IP > OK > IP Address > OK

If the printer or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and y are any two numbers between 0 and 255), then do the following:

1Turn off the device that does not have a valid IP address (the laptop, the printer, or both).

2Turn on the device, and then check the IP addresses again.

If the printer or the laptop still does not receive a valid IP address, then there is a problem with your wireless network. Try the following:

Make sure your access point (wireless router) is turned on and is working.

Remove any objects that could be blocking the signal.

Temporarily turn off any unnecessary wireless devices on your network and pause any

networkintensive activities, like large file transfers or network games. If the network is too busy, then it is possible that the printer is not receiving the IP address within the allowed time.

Make sure your DHCP server, which may also be your wireless router, is working and is configured to assign IP addresses. If you are not sure how to do this, then refer to the manual that came with your wireless router.

If the printer and computer have valid IP addresses and the network is operating correctly, then continue troubleshooting.

MAKE SURE THE WIRELESS PORT IS SELECTED

Note: This solution applies to Windows users only.

1Open the printers folder.

In Windows 8

From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK

In Windows 7 or earlier

aClick , or click Start and then click Run.

bIn the Start Search or Run dialog, type control printers.

cPress Enter, or click OK.

2Rightclick the printer, and then select Printer properties (for Windows 7 or later) or Properties (earlier versions).

3Click the Ports tab, and then locate the selected port.

The selected port has a check mark beside it in the Port column.

4If the Description column of the selected port indicates that it is a USB port, then scroll through the list and select the port with Printer Port in the Description column. Check the printer model in the Printer column to make sure you select the right printer port.

5Click OK, and then try to print again.

MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED

Note: This solution applies to Windows users only.

1Open the printers folder.

In Windows 8

From the Search charm, type run, and then navigate to:

Image 36
Contents S310 Series Quick Reference Guide OctoberImportant safety information Contents About your printer Finding information about the printerMinimizing your printers environmental impact Printer modelsPrinter features Setting up the printerAbout your printer Page Yes Set the time, and then press OK Page Understanding the parts of the printer UseUsing the printer control panel Using flash drives Using a flash drive with the printerSupported file types Ordering and replacing ink cartridges Ordering ink cartridgesReplacing ink cartridges Removing ink cartridgesInstalling ink cartridges Setup OK Maintenance OK Align Printer OKMaintaining ink cartridges Aligning the printheadCleaning the printhead nozzles Setup OK Maintenance OKUsing the printer software Installing the printer softwareSupported operating systems Using the Windows printer software Using the Macintosh printer softwareSoftware installed during printer installation Launching the Print dialogAccessing Web links Printing Printing a documentPrinting on both sides of the paper duplexing automatically For Windows usersCanceling print jobs What is LexPrint?Printing photos from a flash drive Printing from a mobile deviceCopying Tips for copyingMaking copies Making a two‑sided duplex copy automaticallyCanceling copy jobs Scanning directly to e‑mail using the printer software ScanningTips for scanning Scanning to a local computerCanceling scan jobs Windows Windows 7 or earlierCanceling an e‑mail Setting up the e-mail functionSending e-mail Tips for e‑mailingWireless networking Installing the printer on a wireless networkUsing the Wireless Setup Utility Windows only Installing the Wireless Setup Utility Windows onlyWhat is Wi‑Fi Protected Setup? Configuring Wi‑Fi Protected Setup manuallyUsing the Wireless Setup Assistant Macintosh only USE the Personal Identification Number PIN Method Troubleshooting If Troubleshooting does not solve your problemSetup troubleshooting Before you troubleshootSoftware did not install Print job does not print or is missing pagesPrinter is printing blank pages Printer is busy or does not respondCannot delete documents from the print queue Cannot print through USBWireless network troubleshooting Wireless troubleshooting checklistPrinting a network setup Locating IP addressesCannot print over wireless network Setup OK Demo Mode OK Off OKFor Macintosh users with an access point For Macintosh users with an AirPort base stationMac OS X version 10.5 or later Mac OS X version 10.4 or earlierFor Windows users For Macintosh usersLocating the printer IP address Troubleshooting Apps list Run type control printers OK Edition notice TrademarksLexmark International, Inc All rights reserved Index
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