Contents
February
Users Guide
Contents
Loading paper and specialty media
Saving money and the environment 230
Faxing 119
Scanning 142
Understanding the printer menus 149
Maintaining the scanner and the printer 239
Managing the scanner and the printer 262
Clearing jams 265
Index
Troubleshooting
Safety information
Safety information
Page
What are you looking for? Find it here
Learning about the scanner and printer
Finding information about the scanner
Learning about the scanner and printer
Other countries and regions -See the printed
Selecting a location for the printer and the scanner
Printer configurations
Automatic Document Feeder ADF Scanner glass
Using the ADF
Basic functions of the scanner
Understanding the ADF and scanner glass
Using the scanner glass
Understanding the scanner control panel
Understanding the scanner control panel
Description
Touch
Indicator light Scanner and printer status
Understanding the scanner home screen
Sleep button light Scanner and printer status
Feature Description
Features
Cartridge low
Using the touch-screen buttons
Other touch-screen buttons
Finding the IP address of the computer
Setting up and using the home screen applications
Accessing the Embedded Web Server
Finding the IP address of the scanner
Use
Click Settings General Settings Home screen customization
Customizing the home screen
Understanding the different applications
Finding information about the home screen applications
Setting up Forms and Favorites
Click Settings Apps Apps Management Forms and Favorites
Activating the home screen applications
Click Settings Apps Apps Management Card Copy
Setting up Card Copy
Using MyShortcut
Setting up Multi Send
Click Settings Apps Apps Management Multi Send
Setting up Scan to Network
Setting up ADF Card Copy
UseTo
Change the default output options, if necessary
Click Settings Apps Apps Management ADF Card Copy
Setting up Scan to Sharepoint
Using Bar Code Discovery
From the Configure page, click Add
Exporting and importing a configuration
Click Settings Remote Operator Panel Settings
Setting up Remote Operator Panel
Additional scanner and printer setup
Additional scanner and printer setup
Connecting the scanner and the printer
Installing a scanner communications card in the printer
Page
Scanner communications card connector Memory card connector
Page
Page
Memory cards
Installing internal options in the scanner
Accessing the system board
Available internal options
Page
Firmware and flash memory card connectors
Page
Installing an Internal Solutions Port
Thumbscrews
Additional scanner and printer setup Unpack the ISP kit
Page
Page
Page
Page
Page
Installing an optional card
For more information, see Accessing the system board on
Unpack the memory card
Installing a memory card
Ridge
Notch
Order of installation
Installing hardware options
Installing optional trays
Page
Page
Attaching cables
Ethernet port Connect the scanner to the printer
Setting up the scanner software
Installing the scanner
Organizing cables
Preparing to set up the scanner on an Ethernet network
Networking
Adding available options in the print driver
Preparing to set up the scanner on a wireless network
Network/Ports Active NIC Auto Submit
Connecting the scanner using the Wireless Setup Wizard
For Windows users
Click Settings Network/Ports Wireless
Reports Menu Settings
Verifying printer setup
Setting up serial printing
Printing a menu settings
Reports Network Setup
Printing a network setup
Loading the 550‑sheet tray
Setting the paper size and type
Configuring Universal paper settings
Loading paper and specialty media
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Page
One ‑sided printing
One ‑sided printing Two ‑sided printing
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Page
Pull up and slide the width guide to the position for A5
Pull out the tray Adjust the width and length guides
Loading the 2100‑sheet tray
Loading A5‑size paper
Page
Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper
Page
Page
ABC
Page
Pull down the multipurpose feeder door
Loading the multipurpose feeder
LTR Exec B5
Page
Two ‑sided duplex printing
Move the ADF guides to the A8 paper size position
Loading business cards into the ADF
Click Settings Paper Menu
Linking and unlinking trays
Linking and unlinking trays
From the scanner home screen, navigate to
Click Settings Paper Menu Custom Names
Creating a custom name for a paper type
Assigning a custom paper type name
Paper and specialty media guide
Using specialty media
Tips on using card stock
Tips on using envelopes
Source Printing Printable side Paper orientation
Tips on using labels
Tips on using letterhead
Tips on using transparencies
Paper characteristics
Paper guidelines
Selecting paper
Selecting preprinted forms and letterhead
Using recycled paper and other office papers
Unacceptable paper examples
Storing paper
Paper size
Supported paper sizes, types, and weights
Supported paper sizes
Scanner
Printer
Paper and specialty media guide
Paper type
Supported paper types and weights
Printer engine supports 60-176‑g/m216-47‑lb paper weights
Output Options
Card Stock 163 g/m
Paper labels Pharmacy labels Transparencies
Plain Paper 90-176 g/m
60-90 g/m
Preprinted 90-176 g/m
Bond 90-176 g/m
Envelope 105 g/m
Letterhead 90-176 g/m
Printing forms
Adjusting toner darkness
Printing
Printing forms and documents
Printing from a flash drive
Click Settings Print Settings Quality Menu
Settings Print Settings Quality Menu
Printing from a flash drive or mobile device
Supported flash drives and file types
Recommended flash drives File type
Printing confidential and other held jobs
Printing from a mobile device
Storing print jobs in the scanner
Printing confidential and other held jobs
Printing information pages
Canceling a print job
Printing 100
Canceling a print job from the computer
Making a quick copy
Copying using the ADF
Copying
Making copies
Copying on transparencies
Copying using the scanner glass
Copying film photos
Copying on specialty media
Copying to a different size
Customizing copy settings
Making copies using paper from a selected tray
Copying on letterhead
Copy Copy from Mixed Sizes Copy to Letter Copy It
Copying different paper sizes
Copying on both sides of the paper duplexing
Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It
Reducing or enlarging copies
Adjusting copy quality
Collating copies
Placing separator sheets between copies
Collated Not collated
Between Copies Between Jobs Between Pages Off
Copying multiple pages onto a single sheet
Creating a custom copy job
Copy Advanced Options Separator Sheets
Placing information on copies
Placing a header or footer on pages
Placing an overlay message on each
Copy from
Canceling a copy job
Canceling a copy job while pages are being printed
Understanding the copy options
Sides Duplex
Content
Scale
Darkness
Save As Shortcut
Using the advanced options
Click Settings E-mail/FTP Settings E-mail Settings
Setting up the printer to e-mail
Setting up the e-mail function
Configuring e‑mail settings
Creating an e-mail shortcut
Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut using the scanner control panel
Click Settings
Mailing a document
Sending an e-mail using the touch screen
Sending an e‑mail using a shortcut number
Sending an e‑mail using the address book
Mail Recipients type the e‑mail address Done Send as
Customizing e-mail settings
Adding e-mail subject and message information
Changing the output file type
Understanding the e-mail options
Canceling an e-mail
Mailing 117
Send As
Setup
Scan Preview
Mailing 118
Setting up the scanner to fax
Faxing
Faxing 119
Click Settings Fax Settings Analog Fax Setup
Initial fax setup
Using the scanner control panel for fax setup
Using the Embedded Web Server for fax setup
To connect
Tips for this setup
Choosing a fax connection
Scenario 1 Standard telephone line
Connected to the same telephone wall jack To connect
Faxing 122
Connected to different wall jacks To connect
Faxing 123
Faxing 124
Faxing 125
Scenario 2 Digital Subscriber Line DSL
Faxing 126
Scenario 3 VoIP telephone service
Faxing 127
Setup 1 Scanner is connected directly to a cable modem
Faxing 128
Part name Part number Lexmark adapter plug 40X8519
Connecting the scanner to a non‑RJ‑11 wall jack
Connecting the scanner to a wall jack in Germany
Page
Settings Fax Settings Analog Fax Setup
Connecting to a distinctive ring service
Setting the outgoing fax or station name and number
Setting the date and time
Sending a fax
Configuring the scanner to observe daylight saving time
Sending a fax using the touch screen
Click Settings Security Set Date and Time
Sending a fax using shortcuts
Sending a fax using the computer
Touch Done Fax It
Sending a fax using the address book
Sending a fax at a scheduled time
Fax Search
Faxing 136
Creating a fax destination shortcut using the touch screen
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
Viewing a fax log
Customizing fax settings
Changing the fax resolution
Making a fax lighter or darker
Holding faxes
Canceling an outgoing fax
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Holding and forwarding faxes
Off Always On Manual Scheduled
Click Settings Fax Settings
Understanding the fax options
Forwarding a fax
Delayed Send
Faxing 140
This option lets you send a fax at a later time or date
Faxing 141
Scanning to an FTP address
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning
Click FTP Shortcut Setup
Creating an FTP shortcut using the scanner control panel
Scanning to an FTP address using the scanner control panel
Under Other Settings, click Manage Shortcuts
Scanning to an FTP address using a shortcut number
Scanning to an FTP using the address book
Scanning 144
Click Scan Profile Create Scan Profile
Scanning to a computer using the Embedded Web Server
Scanning to a computer or to a flash drive
Scanning 145
Setting up Scan to Computer
Understanding the scan options
Scanning to a flash drive
This option lets you type a file name for the scan image
Scanning 147
Setup
Understanding the printer m enus
Menus list
Understanding the printer menus 149
Paper menu
Default Source menu
Configure MP menu
Supplies menu
Tray x Type
Paper Size/Type menu
Understanding the printer menus 151
Tray x Size
Understanding the printer menus 152
MP Feeder Size
MP Feeder Type
Manual Envelope Size
Understanding the printer menus 153
Manual Paper Size
Manual Paper Type
Substitute Size menu
Paper Texture menu
Understanding the printer menus 154
Understanding the printer menus 155
Understanding the printer menus 156
Paper Weight menu
Understanding the printer menus 157
Understanding the printer menus 158
Paper Loading menu
Use Custom Name
Custom Types menu
Custom Names menu
Understanding the printer menus 159
Custom Scan Size
Custom Scan Sizes menu
Custom Bin Names menu
Understanding the printer menus 160
Universal Setup menu
Bin Setup menu
Understanding the printer menus 161
Assign Type/Bin
Configure Bins
Understanding the printer menus 162
Overflow Bin
Menu item Description
Reports menu
Reports menu
Understanding the printer menus 163
Understanding the printer menus 164
Network/Ports menu
Active NIC menu
Standard Network or Network x menu
Job Buffering
NPA Mode
Understanding the printer menus 165
Network Buffer
To access the menu, navigate to either of the following
Network Card menu
Understanding the printer menus 166
Understanding the printer menus 167
TCP/IP menu
To access the menu, navigate to any of the following
IPv6 menu
Understanding the printer menus 168
Understanding the printer menus 169
Wireless menu
To access the menu, navigate to
Network/Ports Network x Network x Setup Wireless
AppleTalk menu
Standard USB menu
Understanding the printer menus 170
ENA Netmask
Understanding the printer menus 171
USB Buffer
ENA Address
Parallel Buffer
Parallel x menu
Understanding the printer menus 172
ENA Gateway
Protocol
Parallel Mode
Understanding the printer menus 173
Advanced Status
Understanding the printer menus 174
Serial x menu
Understanding the printer menus 175
Serial Buffer
Robust XON
Smtp Setup menu
Understanding the printer menus 176
Menu item Baud
Edit Security Setups menu
Security menu
Understanding the printer menus 177
Understanding the printer menus 178
Miscellaneous Security Settings menu
Understanding the printer menus 179
Confidential Print menu
Understanding the printer menus 180
Erase Temporary Data Files menu
Security Audit Log menu
Set Date and Time menu
Understanding the printer menus 181
Understanding the printer menus 182
Custom Time Zone Setup
Enable NTP
Enable Authentication
Settings menu
General Settings menu
Understanding the printer menus 183
Understanding the printer menus 184
Understanding the printer menus 185
Scan to PC Port Range
Displayed Information
Time Format
Understanding the printer menus 186
Home screen customization
Date Format
Understanding the printer menus 187
Alarms
Timeouts
Understanding the printer menus 188
Error Recovery
Print Recovery
Understanding the printer menus 189
Understanding the printer menus 190
Copy Settings menu
Understanding the printer menus 191
Understanding the printer menus 192
Understanding the printer menus 193
Understanding the printer menus 194
Fax Settings menu
Fax Mode Analog Fax Setup menu
Understanding the printer menus 195
Resolution
Understanding the printer menus 196
Fax Cover
Dial Prefix
Understanding the printer menus 197
Understanding the printer menus 198
Understanding the printer menus 199
Understanding the printer menus 200
Understanding the printer menus 201
Understanding the printer menus 202
Format
‑mail Settings menu
‑mail Server Setup
Understanding the printer menus 203
Understanding the printer menus 204
Color
Orientation
Jpeg Quality
Text Default
Text/Photo Default
Understanding the printer menus 205
Use Multi ‑Page Tiff
Photo Default
Understanding the printer menus 206
‑mail images sent as
Color Balance
Understanding the printer menus 207
FTP Settings menu
Understanding the printer menus 208
Use cc/bcc
Understanding the printer menus 209
Understanding the printer menus 210
FTP bit Depth
File Name
Understanding the printer menus 211
Scan Settings
Flash Drive menu
Understanding the printer menus 212
Understanding the printer menus 213
Understanding the printer menus 214
Understanding the printer menus 215
Print Settings
Paper Saver Border
Understanding the printer menus 216
Paper Saver Ordering
Paper Saver Orientation
Print Settings
Setup menu
Understanding the printer menus 217
Print All Order
Finishing menu
Understanding the printer menus 218
Resource Save
Separator Source
Understanding the printer menus 219
Understanding the printer menus 220
Quality menu
Understanding the printer menus 221
Job Accounting menu
Understanding the printer menus 222
Understanding the printer menus 223
Utilities menu
XPS menu
PostScript menu
Understanding the printer menus 224
Understanding the printer menus 225
PCL Emul menu
Tray Renumber
Understanding the printer menus 226
Understanding the printer menus 227
Html menu
Understanding the printer menus 228
Image menu
Understanding the printer menus 229
Help menu
Conserving supplies
Using recycled paper
Saving money and the environment
Saving paper and toner
Check your first draft for accuracy
Using Eco‑Mode
Saving energy
Reducing printer noise
Saving money and the environment 232
Adjusting Sleep mode
Click Settings General Settings Timeouts
Settings General Settings Timeouts Sleep Mode
Recycling
Adjusting the brightness of the display
Click Settings General Settings
Settings General Settings
Recycling Lexmark packaging
Returning Lexmark cartridges for reuse or recycling
Saving money and the environment 234
Disposing of a printer or scanner hard drive
Securing the printer
Statement of Volatility
Erasing volatile memory
Erasing scanner hard disk memory
Touch Wipe All Settings
Touch Back Exit Config Menu
Erasing non‑volatile memory
Click Settings Security Disk Encryption
Configuring scanner hard disk encryption
Using the Embedded Web Server
Using the scanner control panel
Securing the printer 238
Finding printer security information
Maintaining the scanner and the printer 239
Cleaning the printer
Cleaning the exterior of the scanner
Maintaining the scanner and the printer
White underside of the scanner cover
Cleaning the scanner glass
Cleaning the ADF glass
Maintaining the scanner and the printer 240
Cleaning the ADF parts
Six rollers that rotate freely
Two rollers that do not rotate freely
Page
Six rollers that do not rotate freely
Cleaning the touch screen
Maintaining the scanner and the printer 246
Emptying the hole punch box
Storing supplies
Checking the status of supplies
Estimated number of remaining pages
Using genuine Lexmark parts and supplies
Ordering a cleaning kit
Ordering supplies
Maintaining the scanner and the printer 248
Ordering printer supplies
Ordering a separator pad
Ordering toner cartridges
Worldwide
Ordering a maintenance kit
Fuser maintenance kit type Part number
Maintaining the scanner and the printer 249
Maintaining the scanner and the printer 250
Fuser maintenance kit type Part number Roller kit
Ordering an imaging unit
Ordering staple cartridges
Replacing supplies
Replacing the separator pad
Maintaining the scanner and the printer 251
Replacing the toner cartridge
Page
Replacing the imaging unit
Page
Page
Replacing a staple cartridge
Moving the scanner and the printer
Moving the scanner
Before moving the scanner
Lock Scanner Head
Moving the scanner to another location
Shipping the scanner
Maintaining the scanner and the printer 259
Moving the printer
Before moving the printer
Maintaining the scanner and the printer 260
Shipping the printer
Moving the printer to another location
Checking the virtual display
Finding advanced networking and administrator information
Setting up e‑mail alerts
Managing the scanner and the printer
Notification Description
Click Settings Print Settings Supply Notifications
Managing the scanner and the printer 264
Restoring factory default settings
Clearing jams 265
Clearing jams
Avoiding jams
Load paper properly
Allow the paper to enter the optional mailbox bins properly
Use recommended paper
Understanding jam messages and locations
Jam location Printer message What to do
Clearing jams 268
Clearing jams 269
Clearing jams 270
‑page jam, lift front cover to remove cartridge
Page
‑page jam, open upper rear door
‑page jam, open upper and lower rear door
Page
‑page jam, remove standard bin jam
‑page jam, remove tray 1 to clear duplex
Pull out the tray
Page
Clearing jams 277
‑page jam, open tray x
Clearing jams 278
‑page jam, clear manual feeder
Page
Page
Page
Page
Page
Page
Page
Clearing jams 286
Clearing jams 287
‑page jam, open automatic feeder top cover 28y.xx
Cartridge, imaging unit mismatch 41.xy
Troubleshooting
Indicator light is blinking
Understanding the printer messages
Change paper source to custom type name load orientation
Cartridge nearly low 88.xy
Cartridge very low, x estimated pages remain 88.xy
Change paper source to custom string load orientation
Close front door
Check tray x connection
Close door or insert cartridge
Close finisher side door
Complex page, some data may not have printed
Close top access cover
Configuration change, some held jobs were not restored
Disk full, scan job canceled
Disk must be formatted for use in this device
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Fax partition inoperative. Contact system administrator
Imaging unit nearly low 84.xy
Fax Station Name not set up. Contact system administrator
Fax Station Number not set up. Contact system administrator
Imaging unit low 84.xy
Insert staple cartridge
Install bin
Incorrect paper size, open paper source
Insert hole punch box
Insufficient memory for Flash Memory Defragment operation
Install Tray
Insufficient memory to support Resource Save feature
Insufficient memory, some held jobs will not be restored
Load paper source with paper size paper orientation
Troubleshooting 296
Load paper source with custom string paper orientation
Load paper source with custom type name paper orientation
Load Manual Feeder with paper size paper orientation
Troubleshooting 297
Load Manual Feeder with custom string paper orientation
Load Manual Feeder with custom type name paper orientation
Memory full, cannot send faxes
No analog phone line connected to modem, fax is disabled
Network x software error
Troubleshooting 298
Not enough free space in flash memory for resources
Parallel port x disabled
Troubleshooting 299
Non‑Lexmark supply type, see User’s Guide 33.xy
Reattach bins x y
Troubleshooting 300
Remove defective disk
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive fuser 31.xy
Reinstall missing or unresponsive imaging unit 31.xy
Replace all originals if restarting job
Remove paper from bin
Remove paper from linked set bin name
Remove paper from standard output bin
Replace jammed originals if restarting job
Replace maintenance kit, 0 estimated pages remain 80.xy
Troubleshooting 303
Replace imaging unit, 0 estimated pages remain 84.xy
Replace unsupported cartridge 32.xy
Replace missing fuser 31.xy
Replace roller kit 81.xy
Replace separator pad
Scanner automatic feeder cover open
Restore held jobs?
Scanner disabled by admin
Scan document too long
Some held jobs were not restored
Scanner maintenance required soon, use ADF Kit
Serial option x error
Serial port x disabled
Supply needed to complete job
Standard network software error
Standard USB port disabled
Too many disks installed
Tray x paper size unsupported
Too many flash options installed
Unsupported camera mode, unplug camera and change mode
Too many trays attached
Basic printer problems
Solving printer problems
USB port x disabled
Weblink server not set up. Contact system administrator
Troubleshooting 310
Cannot detect internal option
Hardware and internal option problems
Troubleshooting 311
Scanner display is blank
Internal Solutions Port does not operate correctly
Troubleshooting 312
Internal print server does not operate correctly
Step Problem is solved. Go to step
Tray problems
Troubleshooting 313
Action Yes Step Problem is solved Go to step
USB/Parallel interface card does not operate correctly
Paper feed problems
Troubleshooting 314
Settings General Settings Print Recovery
Paper jam message remains after jam is cleared
Troubleshooting 315
Action Yes Step Go to step Problem is solved
Paper frequently jams
Confidential and other held jobs do not print
Solving print problems
Printing problems
Troubleshooting 316
Envelope seals when printing
Error message about reading the flash drive appears
Troubleshooting 317
Troubleshooting 318
Incorrect characters print
Job prints from the wrong tray or on the wrong paper
Click File Print Advanced Print As Image OK OK
Troubleshooting 319
Large jobs do not collate
Printing slows down
Print jobs do not print
Troubleshooting 320
Print job takes longer than expected
Troubleshooting 321
Tray linking does not work
Settings General Settings Print Recovery Page Protect Off
Unexpected page breaks occur
Print quality problems
Troubleshooting 323
Settings General Settings Timeouts
Reports Print Fonts Touch PCL Fonts or PostScript Fonts
Clipped pages or images
Compressed images appear on prints
Troubleshooting 325
Gray background on prints
Troubleshooting 326
Horizontal voids appear on prints
Troubleshooting 327
Incorrect margins on prints
Troubleshooting 328
Troubleshooting 329
Paper curl
Printer is printing blank pages
Printer is printing solid black pages
Troubleshooting 330
Print irregularities
Troubleshooting 331
Print is too dark
Troubleshooting 332
Troubleshooting 333
Print is too light
Troubleshooting 334
Repeating defects appear on prints
Troubleshooting 335
Troubleshooting 336
Shadow images appear on prints
Skewed print
Streaked horizontal lines appear on prints
Troubleshooting 337
Streaked vertical lines appear on prints
Troubleshooting 338
Toner fog or background shading appears on prints
Troubleshooting 339
Troubleshooting 340
Toner rubs off
Toner specks appear on prints
Vertical voids appear on prints
Troubleshooting 341
Transparency print quality is poor
Uneven print density
Troubleshooting 342
Partial document or photo copies
Solving copy problems
Troubleshooting 343
Copier does not respond
Poor copy quality
Troubleshooting 344
Advanced Options Advanced Imaging
Troubleshooting 345
Caller ID is not shown
Solving fax problems
Troubleshooting 346
Scanner unit does not close
Cannot send or receive a fax
Troubleshooting 347
Troubleshooting 348
Can receive but not send faxes
Troubleshooting 349
Troubleshooting 350
Click Settings Fax Settings Analog Fax Setup
Can send but cannot receive faxes
Submit
Troubleshooting 351
Settings General Settings Run initial setup Yes
Received fax has poor print quality
Troubleshooting 352
Solving scanner problems
Troubleshooting 353
Cannot scan from a computer
Partial document or photo scans
Poor scanned image quality
Troubleshooting 354
Existing file check box
Troubleshooting 355
Scan job was not successful
Step Change the file name. Go to step
Troubleshooting 356
Scanning takes too long or freezes the computer
Scanner does not respond
Troubleshooting 357
Click Settings Apps Apps Management System tab Log
Solving home screen application problems
An application error has occurred
Troubleshooting 358
Mail
Troubleshooting 359
Contacting customer support
Tech Library
Live chat
Troubleshooting 360
Product information
Edition notice
Lexmark International, Inc All rights reserved
362
Trademarks
363
Modular component notice
Licensing notices
Noise emission levels
364
Temperature information
365
Power consumption
Laser notice
Laser advisory label
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
366
367
European Community EC directives conformity
Radio interference notice
Regulatory notices for telecommunication terminal equipment
368
369
Using this product in Switzerland
Uso del prodotto in Svizzera
Regulatory notices for wireless products
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
Exposure to radio frequency radiation
Industry Canada Canada
371
372
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
373
374
Statement of Limited Warranty
375
Extent of limited warranty
376
Patent acknowledgment
Numerics
Symbols
2100‑sheet tray loading 69 550‑sheet tray installing
Index
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FTP
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