
Print quality problems
Symptom | Cause | Solution |
Solid black pages | • The toner cartridge is defective. | • Replace the toner cartridge. |
| • The printer requires servicing. | • Call for service. |
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Print media curls badly once it | The Paper Weight setting is wrong for | • Change Paper Weight† to Smooth. |
prints and exits to the output bin | the type of print media being used. | • Use print media that is sealed in its |
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| original packaging. |
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| • Turn the print media over. |
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| • Rotate the print media 180 degrees. |
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| • If you are printing a |
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| job, try duplexing it. |
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| • When printing on heavy print media, |
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| open the rear exit door for a |
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| |
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| • Try another kind or brand of print |
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| media, such as a xerographic paper |
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| for laser printers. |
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| • If possible, try printing in a less |
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| humid environment. |
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*To replace the fuser, call a service technician. |
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†This setting can be changed using the Local Printer Settings Utility. |
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