TOC |
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| INDEX | |
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Possible |
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Problems | Indicator | Solutions | Remarks | |
Out of label | Fast flashing | • | Install new label | Refer to section |
stock | "PAUSE" LED | · | stock/media | for proper installation |
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| of label stock |
Out of ink | Steady lit "LOW INK" | • | Replace ink · | Refer to section |
| and "PAUSE" LED |
| cartridges | for proper installation |
| and/or poor print | • | Perform alignment · | of ink cartridges |
| quality | • | Perform cleaning |
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Media/label | Printer stalls, labels | • | Press UNLOAD to | Refer to section |
stock jam | appear damaged, |
| reverse media | for proper installation |
| and "PAUSE" flashes | • | Be sure to clear and | of label stock |
| quickly |
| labels from inside of |
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| printer especially in |
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| the print path |
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| • | Load new media |
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C. TECHNICAL SUPPORT
If you have difficulty operating your Color Label Printer, the procedures in this manual should, in most cases, solve the problem. If you still have difficulty, contact Primera's Technical Support Department. You can reach tech support by phone, fax, email or mail at the following:
Primera Technology
Technical Support Department
Two Carlson Parkway North Suite 375
Plymouth, MN
Phone:
Fax:
Email: support@primera.com
Web: www.primera.com
Live phone support is available Monday through Friday, 8 AM to 6 PM, Central Standard Time. Email support is available 7 days a week. A Knowledge Base containing answers to many common problems is also available for free 24 hours a day at www.primera.com/knowledgebase.html
40Troubleshooting and Maintenance