Philips 288P6LJEB user manual Troubleshooting, Make sure the computer is turned on

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8.Troubleshooting & FAQs

8. Troubleshooting & FAQs

8.1 Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

Make sure the power cord is plugged into the power outlet and into the back of the monitor.

First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is White)

Make sure the computer is turned on.

Make sure the signal cable is properly connected to your computer.

Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.

The Energy Saving feature may be activated

Screen says

Attention

Check cable connection

Make sure the monitor cable is properly connected to your computer. (Also refer to

Check to see if the monitor cable has bent pins.

Make sure the computer is turned on.

AUTO button doesn't function

The auto function is applicable only in VGA-Analog mode. If the result is not

satisfactory, you can do manual adjustments via the OSD menu.

Note

The Auto Function is not applicable in DVI- Digital mode as it is not necessary.

Visible signs of smoke or sparks

Do not perform any troubleshooting steps

Disconnect the monitor from mains power source immediately for safety

Contact with Philips customer service representative immediately.

Imaging Problems

Image is not centered

Adjust the image position using the “Auto” function in OSD Main Controls.

Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Image vibrates on the screen

Check that the signal cable is properly securely connected to the graphics board or PC.

Adjust the image using the “Auto” function in OSD Main Controls.

Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Adjust the image using the “Auto” function in OSD Main Controls.

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Contents Customer care and warranty Troubleshooting & FAQs Table of Contents Safety precautions and maintenance MaintenanceOperation Temperature 0-40C 32-95F ServiceNotational Descriptions Disposal of product and packing material Waste Electrical and Electronic EquipmentTaking back/Recycling Information for Customers Installation Setting up the monitorPackage contents Rotate the neck counterclockwise 90 degreeYour monitor into a nearby outlet This hot key allows you to setup your favorite function key Access the OSD menu Adjust the OSD menuOperating the monitor PiP/PbP/Off/SwapIndependent audio playback, regardless of video input Audio, then press button Audio Source, then press buttonBasic and simple instruction on the control keys 288P6LJ OSD MenuWhy do I need it? What is it?MultiView From your Ultrabook, while logged into securedWhen the sub source is not Detected Press MultiView in OSD menuSource Off Stop MultiView function Swap a and B source in PbP modeTop-Right Bottom-RightRemove the Base Assembly for Vesa Mounting Link introduction How do I use the MHL function?How does it work? how do I connect? SmartImage Image OptimizationHow does it work? SmartUniformity and OffSmartContrast Philips SmartControl PremiumNo optimization by SmartImage Adjustment Installation Color Menu allows you to adjust RGBRefer to below table for sub-menu item Base on your inputImage Optimization Eco Power menu Options menu First Color Calibration ScreenSmartImage On single input displays, this pane will not be visible OptionAuto PivotContext Sensitive menu Help menuTask Tray Menu Enabled Task Tray Menu DisabledChec SmartDesktop Guide VistaWin No other alternative path available Right Click Menu Start menu or short cutLeft Click Menu Task Tray Right Click Into two evenly sized vertical regions HorizontalInto two evenly sized horizontal regions On left side Vertical Name Description Image Horizontal Split TopRight side Vertical Horizontal Split Bottom Into two evenly sized horizontal regions, the bottomTechnical Specifications Mtbf Rohs YES EpeatTICK, UKRAINIAN, CCC, CECP,VCCI, KCC, PSE, KC Resolution & Preset Modes Power Management Model is tested by an accredited impartial test Regulatory InformationLow acoustic noise emissions Brand owner offers take-back optionsCE Declaration of Conformity Epeat Electronic Product Environmental Evaluates computerThis product is in conformity with the following standards Product also comply with the following standardsDeclaration of Conformity for Products Marked with FCC Logo EN 55022 Compliance Czech Republic Only Should have the same power supply sourceVarning Placering/VentilationPaikka/Ilmankierto Plassering/VentilasjonRoHS China RoHSPhilips’ Flat Panel Monitors Pixel Defect Policy Customer care and warrantyPixels and Sub pixels Types of Pixel DefectsProximity of Pixel Defects Black Dot DefectsFor the proximity of pixel defects Pixel Defect TolerancesCustomer Care & Warranty CPS AMCRedington India Agos NetworkPT. Cormic ServisindoFETEC.CO Make sure the computer is turned on TroubleshootingAdjust the contrast and brightness on On-Screen Display SmartControl Premium FAQsPower on light is too strong and is disturbing Image appears blurred, indistinct or too darkRecommended resolution for this General FAQsDo if the screen shows Cannot Display this video mode?Press OK to show the OSD On Screen Multiview FAQs Why I cannot activate PiP or PbPVideo?