Contact Information for APMEA region, Country

Page 36

8. Customer care and warranty

Contact Information for APMEA region:

Country	Call center	ASC	Consumer care number

Australia	NA	AGOS NETWORK PTY LTD	1300 360 386

New Zealand	NA	Visual Group Ltd.	0800 657447

Hong Kong /	NA	Smart Pixels Technology Ltd.	Hong Kong:Tel: +852 2619 9639
Macau	NA	Smart Pixels Technology Ltd.	Macau:Tel: (853)-0800-987
Macau			Macau:Tel: (853)-0800-987

India	NA	REDINGTON INDIA LTD	Tel: 1 800 425 6396
India	NA	REDINGTON INDIA LTD	SMS: PHILIPS to 56677
			SMS: PHILIPS to 56677

Indonesia	NA	PT. Gadingsari elektronika Prima	Tel: 62 21 75909053, 75909056,
Indonesia	NA	PT. Gadingsari elektronika Prima	7511530

South Korea	NA	PCS One Korea Ltd.	080-600-6600

Malaysia	NA	After Market Solutions (CE)	603 7953 3370
Malaysia	NA	Sdn Bhd	603 7953 3370
		Sdn Bhd

Pakistan	NA	Philips Consumer Service	(9221) 2737411-16

		Philips Electronics Singapore
Singapore	NA	Pte Ltd (Philips Consumer Care	(65) 6882 3999
		Center)

	PCCW
Taiwan	Teleservices	FETEC.CO	0800-231-099
	Taiwan

Thailand	NA	Axis Computer System Co., Ltd.	(662) 934-5498

South Africa	NA	Sylvara Technologies Pty Ltd	086 0000 888

United Arab	NA	AL SHAHD COMPUTER L.L.C	00971 4 2276525
Emirates	NA	AL SHAHD COMPUTER L.L.C	00971 4 2276525
Emirates

Israel	NA	Eastronics LTD	1-800-567000

		FPT Service Informatic	+84 8 38248007 Ho Chi Minh City
Vietnam	NA	FPT Service Informatic	+84 5113.562666 Danang City
Vietnam	NA	Company Ltd.	+84 5113.562666 Danang City
		Company Ltd.	+84 5113.562666 Can tho Province
			+84 5113.562666 Can tho Province

Philippines	NA	Glee Electronics, Inc.	(02) 633-4533 to 34,
Philippines	NA	Glee Electronics, Inc.	(02) 637-6559 to 60
			(02) 637-6559 to 60

Sri Lanka	NA	no distributor and/or service
Sri Lanka	NA	provider currently
		provider currently

Bangladesh	NA	Distributor: Computer Source	880-2-9141747, 9127592
Bangladesh	NA	Ltd (warranty buy-out)	880-2-8128848 / 52
		Ltd (warranty buy-out)	880-2-8128848 / 52

Nepal	NA	Distributor: Syakar Co. Ltd	977-1-4222395
Nepal	NA	(warranty buy-out)	977-1-4222395
		(warranty buy-out)

		Distributor: Neat Technology
Cambodia	NA	Pte Ltd (Singapore) (warranty	855-023-999992
		buy-out)

Contents Customer care and warranty Troubleshooting & FAQs247E4 Table of Contents 1.1 Safety precautions and mainte- nance MaintenanceWarnings OperationService 1.2 Notational DescriptionsHumidity 20-80% RH Notes, Cautions and Warningsabout/sustainability/ourenvironment productrecyclingservices.page 1.3 Disposal of product and packing materialWaste Electrical and Electronic Equipment WEEE Taking back/Recycling Information for Customers2. Setting up the monitor 2.1 InstallationPackage contents Install base standConnecting to your PC Model 247E4QSD, 247E4LSB AC/DC power input VGA input DVI-D input Kensington anti-theft lockAC/DC power input VGA input HDMI input HDMI or MHL inputoption 1. Connect the power cord to the back of the monitor firmlySwitch monitor’s power ON and OFF Access the OSD menu Adjust the OSD menu Change the signal input sourceReturn to previous OSD level Adjust the speaker volume 2.2 Operating the monitorDescription of the On Screen Display What is On-Screen Display OSD? Model 247E4QSD, 247E4LSBBasic and simple instruction on the control keys The OSD MenuResolution notification Physical Function TiltWhat is it? How do I use the MHL function?How does it work? how do I connect? 2.3 MHL Mobile High-Definition Link introductionWhy do I need it? How to enable SmartImage Lite?3. Image Optimization 3.1 SmartImage LiteInstallation 3.2 SmartContrast3.3 Philips SmartControl Lite First launch -WizardStart with Standard pane Adjust menu You can follow the instruction and do the adjustmentCancel prompts user if you want to cancel installation 4. To return to Color home pane, click the Cancel button Color menu1. Show Me starts color calibration tutorial 2. Start - starts the 6-step color calibration sequenceFirst color Calibration Screen SmartImage LitePrevious button is disabled until the second color screen Display the Source instruction pane and current input source setting Task Tray Menu Enabled Task Tray Menu DisabledContext Sensitive menu The Context Menu has four entries4.2 Using the device 4. Built-in Webcam with Microphone4.1 PC system requirements 5. Make the call by following the instruction of the software program5. Technical Specifications Picture/Display247E4QSD, 247E4QHAD,247E4QHKAD, 247E4QHSDConnectivity Picture/Display247E4LSB, 247E4LHAB, 247E4LHSBPower247E4QSD Power247E4QHADPower247E4QHKAD ConveniencePower247E4QHSD Power247E4LSBPower247E4LHAB Power247E4LHSBCompliance and standards CabinetCE Mark, FCC Class B, GOAST, SEMKO,TCO Certified, UL/cUL 5.1 Resolution & Preset Modes Recommended ResolutionResolution H. freq kHz6. Power Management Power Management Definition247E4QSD 247E4QHKAD7. Regulatory Information Lead-free ProductCongratulations Energy EfficiencyBenefits of EPEAT CE Declaration of ConformityThe EPEAT Electronic Product Environmental Energy Star Declaration Federal Communications Commission FCC Notice U.S. OnlyFCC Declaration of Conformity United States OnlyPolish Center for Testing and Certification Notice EN 55022 Compliance Czech Republic OnlyRéorienter ou déplacer l’antenne de réception North Europe Nordic Countries Information Ergonomie Hinweis nur Deutschland2. nur original-Ersatzteile verwendet werden Placering/Ventilation VARNINGChina RoHS EU Energy LabelThe European Energy Label informs you on the energy efficiency class of this product. The greener the energy efficiency class of this product is the lower the energy it consumes. On the label, you can find the energy efficiency class, the average power consumption of this product in use and the average energy consumption for 1 year 8. Customer care and warranty 8.1 Philips’ Flat Panel Monitors Pixel Defect PolicyPixels and Sub pixels Types of Pixel DefectsBlack Dot Defects Proximity of Pixel DefectsPixel Defect Tolerances BRIGHT DOT DEFECTS8.2 Customer Care & Warranty Contact Information for WESTERN EUROPE regionCountry Consumer care numberContact Information for CENTRAL AND EASTERN EUROPE region Call centerContact Information for LATIN AMERICA regionContact Information for APMEA region AL SHAHD COMPUTER L.L.C9. Troubleshooting & FAQs 9.1 TroubleshootingCommon Problems No Picture Power LED not lit9.2 SmartControl Lite FAQs The power on light is too strong and isImage appears blurred, indistinct or too dark Image appears distorted.Text is fuzzy or blurred9.3 General FAQs Q2 What is the recommended refresh rate for LCD monitor?Q5. I forgot my PIN for Theft Deterrence Function.What can I do? Q4 How do I adjust the resolution? Q5 What if I get lost when I am making monitor adjustments via OSD?Q7 How should I clean the LCD surface? Q6 Is the LCD screen resistant to scratches?9.4 MHL FAQs Q3. I cannot hear sound from the monitor display AnsSpecifications are subject to change without notice 2012 Koninklijke Philips Electronics N.V. All rights reservedVersion M4247E1T