General FAQs | Philips 2.47E+06 guide

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9.Troubleshooting & FAQs

compatible with the SmartControl Lite. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Lite, and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check if an updated SmartControl Lite driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Lite and re-install it once more.

Attention

Theft Deterence is Enabled

Q5. I forgot my PIN for Theft Deterrence Function.What can I do?

Ans.: Philips Service center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor.

Please note that the anti-theft deterrence function is provided as a convenient free option. Managing PIN numbers is the sole responsibility of the individual user or the organization who sets it. In case the PIN number is forgotten, Philips service center can re-set it for you at a nominal charge after verification of ownership. Please note that this activity is not covered by standard warranty terms.

9.3 General FAQs

Q1: When I install my monitor what should I do if the screen shows 'Cannot display this video mode'?

Ans.: Recommended resolution for this monitor: 1920x1080@60Hz.

Unplug all cables, then connect your PC to the monitor that you used previously.

In the Windows Start Menu, select Settings/ Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the setting tab, in box labelled 'desktop area', move the sidebar to 1920x1080 pixels.

Open 'Advanced Properties' and set the Refresh Rate to 60Hz, then click OK.

Restart your computer and repeat step 2 and 3 to verify that your PC is set at 1920x1080@60Hz.

Shut down your computer, disconnect your old monitor and reconnect your Philips LCD monitor.

Turn on your monitor and then turn on your PC.

Q2: What is the recommended refresh rate for LCD monitor?

Ans.: Recommended refresh rate in LCD monitors is 60Hz, In case of any disturbance on screen, you can set it up to 75Hz to see if that removes the disturbance.

Q3: What are the .inf and .icm files on the CD-ROM? How do I install the drivers (.inf and .icm)?

Ans.: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers.Your computer may ask you for monitor drivers (.inf and .icm files) or a driver disk when you first install your monitor. Follow the instructions to insert the ( companion CD-ROM) included in this package.

Contents Customer care and warranty Troubleshooting & FAQs247E4 Table of Contents Operation 1.1 Safety precautions and mainte- nanceMaintenance WarningsNotes, Cautions and Warnings Service1.2 Notational Descriptions Humidity 20-80% RHTaking back/Recycling Information for Customers about/sustainability/ourenvironment productrecyclingservices.page1.3 Disposal of product and packing material Waste Electrical and Electronic Equipment WEEEInstall base stand 2. Setting up the monitor2.1 Installation Package contents1. Connect the power cord to the back of the monitor firmly Connecting to your PC Model 247E4QSD, 247E4LSBAC/DC power input VGA input DVI-D input Kensington anti-theft lock AC/DC power input VGA input HDMI input HDMI or MHL inputoption2.2 Operating the monitor Switch monitor’s power ON and OFF Access the OSD menuAdjust the OSD menu Change the signal input source Return to previous OSD level Adjust the speaker volumeThe OSD Menu Description of the On Screen Display What is On-Screen Display OSD?Model 247E4QSD, 247E4LSB Basic and simple instruction on the control keysPhysical Function Tilt Resolution notification2.3 MHL Mobile High-Definition Link introduction What is it?How do I use the MHL function? How does it work? how do I connect?3.1 SmartImage Lite Why do I need it?How to enable SmartImage Lite? 3. Image OptimizationFirst launch -Wizard Installation3.2 SmartContrast 3.3 Philips SmartControl LiteStart with Standard pane Adjust menu You can follow the instruction and do the adjustmentCancel prompts user if you want to cancel installation 2. Start - starts the 6-step color calibration sequence 4. To return to Color home pane, click the Cancel buttonColor menu 1. Show Me starts color calibration tutorialFirst color Calibration Screen SmartImage LitePrevious button is disabled until the second color screen Display the Source instruction pane and current input source setting The Context Menu has four entries Task Tray Menu EnabledTask Tray Menu Disabled Context Sensitive menu5. Make the call by following the instruction of the software program 4.2 Using the device4. Built-in Webcam with Microphone 4.1 PC system requirementsPicture/Display247E4LSB, 247E4LHAB, 247E4LHSB 5. Technical SpecificationsPicture/Display247E4QSD, 247E4QHAD,247E4QHKAD, 247E4QHSD ConnectivityConvenience Power247E4QSDPower247E4QHAD Power247E4QHKADPower247E4LHSB Power247E4QHSDPower247E4LSB Power247E4LHABCompliance and standards CabinetCE Mark, FCC Class B, GOAST, SEMKO,TCO Certified, UL/cUL H. freq kHz 5.1 Resolution & Preset ModesRecommended Resolution Resolution247E4QHKAD 6. Power ManagementPower Management Definition 247E4QSDEnergy Efficiency 7. Regulatory InformationLead-free Product CongratulationsBenefits of EPEAT CE Declaration of ConformityThe EPEAT Electronic Product Environmental United States Only Energy Star DeclarationFederal Communications Commission FCC Notice U.S. Only FCC Declaration of ConformityPolish Center for Testing and Certification Notice EN 55022 Compliance Czech Republic OnlyRéorienter ou déplacer l’antenne de réception Placering/Ventilation VARNING North Europe Nordic Countries InformationErgonomie Hinweis nur Deutschland 2. nur original-Ersatzteile verwendet werdenChina RoHS EU Energy LabelThe European Energy Label informs you on the energy efficiency class of this product. The greener the energy efficiency class of this product is the lower the energy it consumes. On the label, you can find the energy efficiency class, the average power consumption of this product in use and the average energy consumption for 1 year Types of Pixel Defects 8. Customer care and warranty8.1 Philips’ Flat Panel Monitors Pixel Defect Policy Pixels and Sub pixelsBRIGHT DOT DEFECTS Black Dot DefectsProximity of Pixel Defects Pixel Defect TolerancesConsumer care number 8.2 Customer Care & WarrantyContact Information for WESTERN EUROPE region Countryregion Contact Information for CENTRAL AND EASTERN EUROPE regionCall center Contact Information for LATIN AMERICAAL SHAHD COMPUTER L.L.C Contact Information for APMEA regionNo Picture Power LED not lit 9. Troubleshooting & FAQs9.1 Troubleshooting Common ProblemsImage appears distorted.Text is fuzzy or blurred 9.2 SmartControl Lite FAQsThe power on light is too strong and is Image appears blurred, indistinct or too dark9.3 General FAQs Q2 What is the recommended refresh rate for LCD monitor?Q5. I forgot my PIN for Theft Deterrence Function.What can I do? Q6 Is the LCD screen resistant to scratches? Q4 How do I adjust the resolution?Q5 What if I get lost when I am making monitor adjustments via OSD? Q7 How should I clean the LCD surface?Q3. I cannot hear sound from the monitor display Ans 9.4 MHL FAQsSpecifications are subject to change without notice 2012 Koninklijke Philips Electronics N.V. All rights reservedVersion M4247E1T