Troubleshooting & FAQs, Common Problems | Philips 2.47E+06 specification

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9.Troubleshooting & FAQs

9. Troubleshooting & FAQs

9.1 Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

Make sure the power cord is plugged into the power outlet and into the back of the monitor.

First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is White)

Make sure the computer is turned on.

Make sure the signal cable is properly connected to your computer.

Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.

The Energy Saving feature may be activated

Screen says

Attention

Check cable connection

Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).

Check to see if the monitor cable has bent pins.

Make sure the computer is turned on.

AUTO button doesn't function

The auto function is applicable only in VGA-Analog mode. If the result is not

satisfactory, you can do manual adjustments via the OSD menu.

Note

The Auto Function is not applicable in DVI- Digital mode as it is not necessary.

Visible signs of smoke or sparks

Do not perform any troubleshooting steps

Disconnect the monitor from mains power source immediately for safety

Contact with Philips customer service representative immediately.

Imaging Problems

Image is not centered

Adjust the image position using the “Auto” function in OSD Main Controls.

Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Image vibrates on the screen

Check that the signal cable is properly securely connected to the graphics board or PC.

Vertical flicker appears

Adjust the image using the “Auto” function in OSD Main Controls.

Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Horizontal flicker appears

Adjust the image using the “Auto” function in OSD Main Controls.

Contents Troubleshooting & FAQs Customer care and warranty247E4 Table of Contents Maintenance 1.1 Safety precautions and mainte- nanceWarnings Operation1.2 Notational Descriptions ServiceHumidity 20-80% RH Notes, Cautions and Warnings1.3 Disposal of product and packing material about/sustainability/ourenvironment productrecyclingservices.pageWaste Electrical and Electronic Equipment WEEE Taking back/Recycling Information for Customers2.1 Installation 2. Setting up the monitorPackage contents Install base standAC/DC power input VGA input DVI-D input Kensington anti-theft lock Connecting to your PC Model 247E4QSD, 247E4LSBAC/DC power input VGA input HDMI input HDMI or MHL inputoption 1. Connect the power cord to the back of the monitor firmlyAdjust the OSD menu Change the signal input source Switch monitor’s power ON and OFF Access the OSD menuReturn to previous OSD level Adjust the speaker volume 2.2 Operating the monitorModel 247E4QSD, 247E4LSB Description of the On Screen Display What is On-Screen Display OSD?Basic and simple instruction on the control keys The OSD MenuPhysical Function Tilt Resolution notificationHow do I use the MHL function? What is it?How does it work? how do I connect? 2.3 MHL Mobile High-Definition Link introductionHow to enable SmartImage Lite? Why do I need it?3. Image Optimization 3.1 SmartImage Lite3.2 SmartContrast Installation3.3 Philips SmartControl Lite First launch -WizardYou can follow the instruction and do the adjustment Start with Standard pane Adjust menuCancel prompts user if you want to cancel installation Color menu 4. To return to Color home pane, click the Cancel button1. Show Me starts color calibration tutorial 2. Start - starts the 6-step color calibration sequenceSmartImage Lite First color Calibration ScreenPrevious button is disabled until the second color screen Display the Source instruction pane and current input source setting Task Tray Menu Disabled Task Tray Menu EnabledContext Sensitive menu The Context Menu has four entries4. Built-in Webcam with Microphone 4.2 Using the device4.1 PC system requirements 5. Make the call by following the instruction of the software programPicture/Display247E4QSD, 247E4QHAD,247E4QHKAD, 247E4QHSD 5. Technical SpecificationsConnectivity Picture/Display247E4LSB, 247E4LHAB, 247E4LHSBPower247E4QHAD Power247E4QSDPower247E4QHKAD ConveniencePower247E4LSB Power247E4QHSDPower247E4LHAB Power247E4LHSBCabinet Compliance and standardsCE Mark, FCC Class B, GOAST, SEMKO,TCO Certified, UL/cUL Recommended Resolution 5.1 Resolution & Preset ModesResolution H. freq kHzPower Management Definition 6. Power Management247E4QSD 247E4QHKADLead-free Product 7. Regulatory InformationCongratulations Energy EfficiencyCE Declaration of Conformity Benefits of EPEATThe EPEAT Electronic Product Environmental Federal Communications Commission FCC Notice U.S. Only Energy Star DeclarationFCC Declaration of Conformity United States OnlyEN 55022 Compliance Czech Republic Only Polish Center for Testing and Certification NoticeRéorienter ou déplacer l’antenne de réception Ergonomie Hinweis nur Deutschland North Europe Nordic Countries Information2. nur original-Ersatzteile verwendet werden Placering/Ventilation VARNINGEU Energy Label China RoHSThe European Energy Label informs you on the energy efficiency class of this product. The greener the energy efficiency class of this product is the lower the energy it consumes. On the label, you can find the energy efficiency class, the average power consumption of this product in use and the average energy consumption for 1 year 8.1 Philips’ Flat Panel Monitors Pixel Defect Policy 8. Customer care and warrantyPixels and Sub pixels Types of Pixel DefectsProximity of Pixel Defects Black Dot DefectsPixel Defect Tolerances BRIGHT DOT DEFECTSContact Information for WESTERN EUROPE region 8.2 Customer Care & WarrantyCountry Consumer care numberCall center Contact Information for CENTRAL AND EASTERN EUROPE regionContact Information for LATIN AMERICA regionAL SHAHD COMPUTER L.L.C Contact Information for APMEA region9.1 Troubleshooting 9. Troubleshooting & FAQsCommon Problems No Picture Power LED not litThe power on light is too strong and is 9.2 SmartControl Lite FAQsImage appears blurred, indistinct or too dark Image appears distorted.Text is fuzzy or blurredQ2 What is the recommended refresh rate for LCD monitor? 9.3 General FAQsQ5. I forgot my PIN for Theft Deterrence Function.What can I do? Q5 What if I get lost when I am making monitor adjustments via OSD? Q4 How do I adjust the resolution?Q7 How should I clean the LCD surface? Q6 Is the LCD screen resistant to scratches?Q3. I cannot hear sound from the monitor display Ans 9.4 MHL FAQs2012 Koninklijke Philips Electronics N.V. All rights reserved Specifications are subject to change without noticeVersion M4247E1T