Philips 221B3 Customer care and warranty, Philips’ Flat Panel Monitors Pixel Defect Policy

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8. Customer care and warranty

8.Customer care and warranty

8.1Philips’ Flat Panel Monitors Pixel Defect Policy

Philips strives to deliver the highest quality products.We use some of the industry's most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT Monitor panels used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty.This notice explains the different types of pixel defects and defines acceptable defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT Monitor panel must exceed these acceptable levels. For example, no more than 0.0004% of the sub pixels on a monitor may be defective. Furthermore, Philips sets even higher quality standards for certain types or combinations

of pixel defects that are more noticeable than others.This policy is valid worldwide.

Pixels and Sub pixels

A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue. Many pixels together form an image.When all sub pixels of a pixel are lit, the three colored sub pixels together appear as a single white pixel.When all are dark, the three colored sub pixels together appear as a single

black pixel. Other combinations of lit and dark sub pixels appear as single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on the screen in different ways.There are two categories of pixel defects and several types of sub pixel defects within each category.

Bright Dot Defects

Bright dot defects appear as pixels or sub pixels that are always lit or 'on'.That is, a bright dot is a sub-pixel that stands out on the screen when the monitor displays a dark pattern.There are the types of bright dot defects.

One lit red, green or blue sub pixel.

Two adjacent lit sub pixels:

-Red + Blue = Purple

-Red + Green = Yellow

-Green + Blue = Cyan (Light Blue)

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Contents Customer care and warranty Troubleshooting & FAQs Table of Contents Safety precautions and mainte- nance Temperature 0-40C 32-95F Humidity 20-80% RH Notational DescriptionsWeee Disposal of product and packing materialWaste Electrical and Electronic Equipment Package contents Setting up the monitorInstallation Connecting to your PC Operating the monitorBasic and simple instruction on the control keys What is On-Screen Display OSD?Description of the On Screen Display 70mm Extend the monitor base to its maximum height Remove Base Stand and BaseRemove the Base Stand 100mm Image Optimization What is it?Why do I need it? SmartImageSmartContrast  Off No optimization by SmartImagePhilips SmartControl Premium First launch -WizardColor menu Image Optimization ECO Image Optimization OptionAuto Pivot Image Optimization SmartDesktop Task Tray Menu DisabledSmartDesktop Guide Win No other alternative path available Title Bar Options Drag and Drop WindowsOther alternative path Vista Window to the forefront Mouse will send the window to the highlightedPartition ‡ Desktop Partition Desktop PartitionSmartDesktop Partition Definitions Right side Vertical Horizontal Split Horizontal Split TopLeft side Vertical BottomPower Sensor Consumption up to 80%Custom settings TFT-LCD Technical SpecificationsPicture/Display Monitor panel type YES50,000hrs Ccfl / 30,000hrs LED Environmental Heat DissipationMtbf Rohs YES EpeatResolution & Preset Modes Power Managementt Automatic PowerSavingImpact on the climate and our natural environment Regulatory InformationLead-free Product  The brand owner offers take-back options GS EK1-20002009 GS mark requirement Epeat Electronic Product EN61000-3-22006 Limits for Harmonic Current Emission Commission Federale de la Communication FCC Declaration Confederation of Professional Employees for TCO versionsFederal Communications Commission FCC Notice U.S. Only Regulatory Information Varning VaroitusAchtung Beim Aufstellen Ccfl LEDPixels and Sub pixels Customer care and warrantyPhilips’ Flat Panel Monitors Pixel Defect Policy Types of Pixel DefectsProximity of Pixel Defects Three adjacent lit sub pixels one white pixelBlack Dot Defects Total bright dot defects of all typesCustomer Care & Warranty Months as from the purchase date of your original monitor What is excluded?Philips Warranty may not apply if €0,09 Your Guarantee in Central and Eastern Europe Dear Customer Philips guarantee may not apply ifBulgaria Estonia Fujitsu Services OUBelarus IBA CroatiaSlovakia LithuaniaRomania Slovenia PC HandArgentina BrazilTel 55 11 Email moacir.minozzo@aoc.com.br + SLA Hong FOK KOK, MacauASC Surabaya ASC MedanASC Yogya ASC BaliService hours Mon.To Fri am-1200pm 130pm-530pm Sat am-1200pm WHO is COVERED? What is COVERED? What is EXCLUDED?Model # Serial # To GET Warranty Service in CanadaPhilips Customer Care Center 877 835-1838 or 919 Your International Guarantee Dear Customer Troubleshooting & FAQs TroubleshootingImage appears distorted.Text is fuzzy or blurred SmartControl Premium FAQs General FAQs Q9 Can I connect my Monitor to any PC, workstation or Mac? Q10 Are Philips Monitors Plug-and- Play?Koninklijke Philips Electronics N.V. All rights reserved
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