Philips 221B3 user manual SmartControl Premium FAQs

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9.Troubleshooting & FAQs

9.2 SmartControl Premium FAQs

Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do?

Ans.: Restart your PC and see if SmartControl Premium can work. Otherwise, you will need to remove and re-install SmartControl Premium to ensure proper driver is installed.

Q2. The SmartControl Premium functions worked well before, but it does not work anymore, what can I do?

Ans.: If the following actions were executed, the monitor driver may need to be re- installed.

v Changed video graphic adapter to another one

v Updated video driver

v Activities on OS, such as service pack or patch

v Run Windows Update and updated monitor and/or video driver

v Windows was booted with the monitor power off or disconnected.

v To find out, please right click My Computer and click on Properties->Hardware-> Device Manager.

v If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove SmartControl Premium and re-install it.

Q3. After installing SmartControl Premium,

when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened?

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Premium. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium, and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check

if an updated SmartControl Premium driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/ CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium and re-install it once more.

Attention

Theft mode enabled

Q5. I forgot my PIN for Theft Deterrence Function. How can I do?

Ans.: Philips Service center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor.

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Contents Customer care and warranty Troubleshooting & FAQs Table of Contents Safety precautions and mainte- nance Temperature 0-40C 32-95F Humidity 20-80% RH Notational DescriptionsDisposal of product and packing material Waste Electrical and Electronic EquipmentWeee Setting up the monitor InstallationPackage contents Connecting to your PC Operating the monitorWhat is On-Screen Display OSD? Description of the On Screen DisplayBasic and simple instruction on the control keys 70mm Remove Base Stand and Base Remove the Base StandExtend the monitor base to its maximum height 100mm Image Optimization What is it?Why do I need it? SmartImageSmartContrast Off No optimization by SmartImagePhilips SmartControl Premium First launch -WizardColor menu Image Optimization ECO Image Optimization OptionAuto Pivot Image Optimization Task Tray Menu Disabled SmartDesktop GuideSmartDesktop Drag and Drop Windows Other alternative path VistaWin No other alternative path available Title Bar Options Window to the forefront Mouse will send the window to the highlightedPartition ‡ Desktop Partition Desktop PartitionSmartDesktop Partition Definitions Right side Vertical Horizontal Split Horizontal Split TopLeft side Vertical BottomPower Sensor Consumption up to 80%Custom settings TFT-LCD Technical SpecificationsPicture/Display Monitor panel type YES50,000hrs Ccfl / 30,000hrs LED Environmental Heat DissipationMtbf Rohs YES EpeatResolution & Preset Modes Power Managementt Automatic PowerSavingImpact on the climate and our natural environment Regulatory InformationLead-free Product The brand owner offers take-back optionsEpeat Electronic Product EN61000-3-22006 Limits for Harmonic Current Emission GS EK1-20002009 GS mark requirement Confederation of Professional Employees for TCO versions Federal Communications Commission FCC Notice U.S. OnlyCommission Federale de la Communication FCC Declaration Regulatory Information Varning VaroitusAchtung Beim Aufstellen Ccfl LEDPixels and Sub pixels Customer care and warrantyPhilips’ Flat Panel Monitors Pixel Defect Policy Types of Pixel DefectsProximity of Pixel Defects Three adjacent lit sub pixels one white pixelBlack Dot Defects Total bright dot defects of all typesCustomer Care & Warranty What is excluded? Philips Warranty may not apply ifMonths as from the purchase date of your original monitor €0,09 Your Guarantee in Central and Eastern Europe Dear Customer Philips guarantee may not apply ifBulgaria Estonia Fujitsu Services OUBelarus IBA CroatiaSlovakia LithuaniaRomania Slovenia PC HandArgentina BrazilTel 55 11 Email moacir.minozzo@aoc.com.br + SLA Hong FOK KOK, MacauASC Surabaya ASC MedanASC Yogya ASC BaliService hours Mon.To Fri am-1200pm 130pm-530pm Sat am-1200pm WHO is COVERED? What is COVERED? What is EXCLUDED?To GET Warranty Service in Canada Philips Customer Care Center 877 835-1838 or 919Model # Serial # Your International Guarantee Dear Customer Troubleshooting & FAQs TroubleshootingImage appears distorted.Text is fuzzy or blurred SmartControl Premium FAQs General FAQs Q9 Can I connect my Monitor to any PC, workstation or Mac? Q10 Are Philips Monitors Plug-and- Play?Koninklijke Philips Electronics N.V. All rights reserved

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