Black Box KV2116E, KV2116A, KV4116A, KV4116E Appendix a Flash upgrades, Repairing damaged firmware

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APPENDICES

Appendix A: Flash upgrades

You can use the appliance flash upgrade feature to update the appliance with the latest firmware available. This update can be performed using the ServSelect IP VM Software or using a Trivial File Transfer Protocol (TFTP) target device.

After the flash memory is reprogrammed with the upgrade, the appliance performs a soft reset, which terminates all SAM sessions. A target device experiencing a SAM firmware update might not be visible, or might be listed as disconnected. The target device opens normally when the flash update is completed. During an OSD interface-initiated upgrade, the SAM status indicator in the OSD interface Main window is yellow.

To upgrade the appliance firmware using the ServSelect IP VM Software, complete the following steps:

The preferred method for updating the firmware is to use the ServSelect IP VM Software. See the ServSelect IP VM Software Installation and User’s Guide for detailed instructions. If you do not have a TFTP target device, you can find several shareware and freeware programs on the Internet that you can download and install.

To upgrade the appliance firmware using the Console menu interface, complete the following steps:

1.Go to http://www.Black Box.com/support/ and download the latest flash firmware. Save the flash upgrade file to the correct directory on the TFTP target device.

2.Connect a computer running terminal emulation software to the configuration port on the rear panel of the appliance using a straight serial cable.The terminal should be set to 9600 bps, 8 bits, 1 stop bit, no parity, and no flow control.

3.If the appliance is not on, turn it on now. After approximately one minute, press any key to access the Console Main menu.

4.The Console Main menu opens. Select the Firmware Management option. The cur- rent version of the firmware is opened on the Firmware Management menu.

5.Type 1 and press Enter to select FLASH Download.

6.Type the IP address of the TFTP target device and press Enter.

7.Type the name of the flash file and press Enter.

8.Confirm the TFTP download by typing a y or yes and pressing Enter.

9.The appliance will verify that the file you downloaded is valid. Next, you are prompted to confirm the upgrade. Type a y or yes and press Enter to confirm.

10.The appliance begins the flash upgrade process. On-screen indicators show the upgrade progress. After the upload is complete, the appliance resets and upgrades the internal subsystems.

11.After the upgrade is complete, a verification message is displayed.

Repairing damaged firmware

In the rare case that the firmware is damaged after a firmware upgrade (which might happen if the appliance is turned off and turned on during the upgrade process), the appliance will remain in boot mode. In this mode, the Power LED at the rear panel flashes at about 1 Hz, and the appliance attempts to restore the firmware over TFTP using the following default configuration:

TFTP client IP address 10.0.0.2

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Contents MAY KV2116A KV2116E KV4116A KV4116EPage KV2116A KV2116E KV4116A KV4116E Welcome to the ServSelect FamilyServselect IP VM INSTALLER/USER Guide Japanese Compliance Statement Other Agency Approvals Compliance StatementsComputer terminal operations Product Specification Product overviewInstallation Basic operationsSerial Port Product SpecificationLocal Port User Consoles ServSelect IP VM appliance product specificationsIntelligent cables Features and benefitsProduct overview GlossaryOSD graphical user interface Virtual MediaFlash upgradability Accessing the appliance through network connectionAccessing target devices VideoDevice Local user Digital user Example ServSelect IP VM appliance configurationSetting up the network InstallationInstallation overview Peripherals SAM module Servers Required itemsCord Digital User ServSelect IP VM Rack mount safety considerations Safety PrecautionsConnecting the appliance hardware To connect local virtual media, complete the following step Connecting a SAM to each target deviceConnecting local peripheral devices Verifying Ethernet connectionsTiering multiple appliances ServSelect III VM appliance tiered ACI port To tier multiple appliances, complete the following stepsLocal user a ServSelect IP VM appliance Adding earlier-model appliances Configuring ServSelect IP VM SoftwareAdjusting mouse settings Local user ServSelect IP VM Tiered appliance Appliance configuration with an earlier-model applianceSetting up the appliance Starting the OSD interface Controlling the switching system from the analog PortBasic operations Symbol Description Connecting a user to a target deviceOSD interface status symbols Key, key combination, or Result Mouse action Using the OSD interfaceClick Setup Menu OSD interface navigation basicsConnecting local virtual media Option Purpose Configuring the appliance and the OSD interfaceAssigning target device names To access the Names window, complete the following stepsNames window To assign a device type, complete the following steps To access the Devices window, complete the following stepsAssigning device types Changing the display behavior To access the Menu window, complete the following stepsTo select a language for the OSD interface Selecting display languageControlling the status flag FlagDescription OSD interface status flags10. Set Position window Setting the keyboard country codeTo set or change a password, complete the following steps Setting appliance securityTo enable the screen saver, complete the following steps To disable the screen saver, complete the following steps12. Preempt window Setting the preemption warningFeature Purpose Managing target device tasks using the OSD interfaceCommands to manage routine tasks for the target device To access the Commands window, complete the following stepsTo view version information, complete the following steps Displaying version informationUpgrading the firmware To upgrade firmware, complete the following steps Viewing the display configurationViewing and disconnecting user connections To disconnect a user, complete the following steps Resetting the keyboard and mouse18. Scan window Scanning the switching systemTo start the Scan mode, complete the following steps Running switching system diagnosticsTo cancel scan mode, complete one of the following steps To run diagnostic tests, complete the following steps Diagnostic test details21. Broadcast window Broadcasting to target devicesServselect IP VM INSTALLER/USER Guide Other Console Main menu options Network configurationComputer terminal operations Console menuRestore Factory Defaults Enable Debug MessagesSet/Change Password To change the passwordRepairing damaged firmware Appendix a Flash upgradesTo repair damaged firmware, complete the following steps Virtual media and USB 2.0 constraints Booting a computer using virtual memoryAppendix B Virtual media Virtual media restrictions Appendix C UTP cabling Wiring standardsCabling installation, maintenance, and safety tips Table C.1 UTP wiring standards PinServselect IP VM INSTALLER/USER Guide Getting help and information from the World Wide Web Appendix D Getting help and technical AssistanceBefore you call Page Page Page Page Page Page Doc. No -620-501A Customer Support Information

KV4116A, KV2116E, KV2116A, KV4116E specifications

The Black Box KV4116E, KV2116A, KV2116E, and KV4116A are advanced KVM (keyboard, video, mouse) switches designed to streamline the management of multiple computers from a single workstation. These devices are essential for IT professionals, data center operators, and anyone who needs to control several systems efficiently.

One of the standout features of the KV4116E and its counterparts is their ability to support a variety of computer platforms, including PC and Mac. They are equipped with enhanced video performance, allowing for resolutions up to 1920 x 1200 at 60Hz. This ensures that users can enjoy high-definition visuals without compromising clarity or quality.

The KV series also boasts extensive input and output options, accommodating multiple user requirements. With support for USB and PS/2 connections, these KVM switches can interface seamlessly with a wide range of peripherals, including keyboards, mice, and other input devices. The KV2116A, KV2116E, and KV4116A, in particular, allow users to connect and control up to 16 computers, making them ideal for larger setups or environments where multiple systems need to be monitored and managed simultaneously.

Security features are also prioritized in the KV series, with options for management access control. These KVM switches often include secure password protection and user authentication, ensuring that sensitive data and systems are safeguarded against unauthorized access.

Ease of use is another key characteristic, highlighted by features such as hotkey switching and a user-friendly on-screen display. This allows for quick transitions between systems, which can significantly increase efficiency during critical operations. The KV series also supports audio switching, enabling users to manage their audio output in tandem with their video and input devices.

In summary, the Black Box KV4116E, KV2116A, KV2116E, and KV4116A KVM switches represent a robust solution for users needing to streamline their multi-computer operations. Their combination of advanced video support, multiple connectivity options, robust security features, and ease of use makes them suitable for a wide array of professional and personal applications. Whether in a data center, an IT support environment, or a complex home setup, these switches provide the reliability and functionality that users require.