Black Box KV4116A, KV2116A manual Appendix D Getting help and technical Assistance, Before you call

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APPENDICES

Appendix D: Getting help and technical

assistance

If you need help, service, or technical assistance or just want more information about Black Box products, you will find a wide variety of sources available from Black Box to assist you. This appendix contains information about where to go for additional information about Black Box and Black Box products, what to do if you experience a problem with your ServSelect system or optional device, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

•Check all cables to make sure that they are connected.

•Check the power switches to make sure that the system and any optional devices are turned on.

•Go to the Black Box support Web site at www.BlackBox.com/tech_support to check for technical information, hints, tips, and new device drivers or to submit a request for information.

You can solve many problems without outside assistance by following the troubleshooting procedures that Black Box provides in the online help or in the documentation that is provided with your Black Box product. If you suspect a software problem, see the documentation for the operating system or program.

Getting help and information from the World Wide Web

The Black Box Web site has up-to-date information about Black Box systems, optional devices, services and support. The address for Black Box www.BlackBox.com.

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Contents MAY KV2116A KV2116E KV4116A KV4116EPage KV2116A KV2116E KV4116A KV4116E Welcome to the ServSelect FamilyServselect IP VM INSTALLER/USER Guide Japanese Compliance Statement Other Agency Approvals Compliance StatementsInstallation Product Specification Product overviewBasic operations Computer terminal operationsSerial Port Product SpecificationLocal Port User Consoles ServSelect IP VM appliance product specificationsProduct overview Features and benefitsGlossary Intelligent cablesOSD graphical user interface Virtual MediaAccessing target devices Accessing the appliance through network connectionVideo Flash upgradabilityDevice Local user Digital user Example ServSelect IP VM appliance configurationSetting up the network InstallationInstallation overview Peripherals SAM module Servers Required itemsCord Digital User ServSelect IP VM Rack mount safety considerations Safety PrecautionsConnecting the appliance hardware Connecting local peripheral devices Connecting a SAM to each target deviceVerifying Ethernet connections To connect local virtual media, complete the following stepTiering multiple appliances ServSelect III VM appliance tiered ACI port To tier multiple appliances, complete the following stepsLocal user a ServSelect IP VM appliance Adding earlier-model appliances Configuring ServSelect IP VM SoftwareAdjusting mouse settings Local user ServSelect IP VM Tiered appliance Appliance configuration with an earlier-model applianceSetting up the appliance Starting the OSD interface Controlling the switching system from the analog PortBasic operations Symbol Description Connecting a user to a target deviceOSD interface status symbols Click Setup Menu Using the OSD interfaceOSD interface navigation basics Key, key combination, or Result Mouse actionConnecting local virtual media Option Purpose Configuring the appliance and the OSD interfaceAssigning target device names To access the Names window, complete the following stepsNames window To assign a device type, complete the following steps To access the Devices window, complete the following stepsAssigning device types Changing the display behavior To access the Menu window, complete the following stepsTo select a language for the OSD interface Selecting display languageControlling the status flag FlagDescription OSD interface status flags10. Set Position window Setting the keyboard country codeTo enable the screen saver, complete the following steps Setting appliance securityTo disable the screen saver, complete the following steps To set or change a password, complete the following steps12. Preempt window Setting the preemption warningCommands to manage routine tasks for the target device Managing target device tasks using the OSD interfaceTo access the Commands window, complete the following steps Feature PurposeTo view version information, complete the following steps Displaying version informationUpgrading the firmware To upgrade firmware, complete the following steps Viewing the display configurationViewing and disconnecting user connections To disconnect a user, complete the following steps Resetting the keyboard and mouse18. Scan window Scanning the switching systemTo start the Scan mode, complete the following steps Running switching system diagnosticsTo cancel scan mode, complete one of the following steps To run diagnostic tests, complete the following steps Diagnostic test details21. Broadcast window Broadcasting to target devicesServselect IP VM INSTALLER/USER Guide Computer terminal operations Network configurationConsole menu Other Console Main menu optionsSet/Change Password Enable Debug MessagesTo change the password Restore Factory DefaultsRepairing damaged firmware Appendix a Flash upgradesTo repair damaged firmware, complete the following steps Virtual media and USB 2.0 constraints Booting a computer using virtual memoryAppendix B Virtual media Virtual media restrictions Cabling installation, maintenance, and safety tips Wiring standardsTable C.1 UTP wiring standards Pin Appendix C UTP cablingServselect IP VM INSTALLER/USER Guide Getting help and information from the World Wide Web Appendix D Getting help and technical AssistanceBefore you call Page Page Page Page Page Page Doc. No -620-501A Customer Support Information

KV4116A, KV2116E, KV2116A, KV4116E specifications

The Black Box KV4116E, KV2116A, KV2116E, and KV4116A are advanced KVM (keyboard, video, mouse) switches designed to streamline the management of multiple computers from a single workstation. These devices are essential for IT professionals, data center operators, and anyone who needs to control several systems efficiently.

One of the standout features of the KV4116E and its counterparts is their ability to support a variety of computer platforms, including PC and Mac. They are equipped with enhanced video performance, allowing for resolutions up to 1920 x 1200 at 60Hz. This ensures that users can enjoy high-definition visuals without compromising clarity or quality.

The KV series also boasts extensive input and output options, accommodating multiple user requirements. With support for USB and PS/2 connections, these KVM switches can interface seamlessly with a wide range of peripherals, including keyboards, mice, and other input devices. The KV2116A, KV2116E, and KV4116A, in particular, allow users to connect and control up to 16 computers, making them ideal for larger setups or environments where multiple systems need to be monitored and managed simultaneously.

Security features are also prioritized in the KV series, with options for management access control. These KVM switches often include secure password protection and user authentication, ensuring that sensitive data and systems are safeguarded against unauthorized access.

Ease of use is another key characteristic, highlighted by features such as hotkey switching and a user-friendly on-screen display. This allows for quick transitions between systems, which can significantly increase efficiency during critical operations. The KV series also supports audio switching, enabling users to manage their audio output in tandem with their video and input devices.

In summary, the Black Box KV4116E, KV2116A, KV2116E, and KV4116A KVM switches represent a robust solution for users needing to streamline their multi-computer operations. Their combination of advanced video support, multiple connectivity options, robust security features, and ease of use makes them suitable for a wide array of professional and personal applications. Whether in a data center, an IT support environment, or a complex home setup, these switches provide the reliability and functionality that users require.
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