Black Box ACU2028A, ACURA001A, ACU2222A, ACUR001A, ACURA002A, ACU2201A Customer Support Information

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Customer Support Information:

Order toll-free in the U.S.: Call 877-877-BBOX(outside U.S. call 724-746-5500)

For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500or fax 725-746-0746

Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018

World-Wide Web: www.blackbox.com • Email: info@blackbox.com

© Copyright 2003. Black Box Corporation. All rights reserved.

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Contents ACUR001A ACUR002A ACURA001A ACURA002A Welcome to the ServSwitch Family Servswitch FamilyServswitch Brand Catx KVM Extender Family Copyrights and TrademarksFCC/CDC Statements European Union Declaration of Conformity NOM Statement Servswitch Brand Catx KVM Extender Family Safety Precautions and Installation Guidelines Safety Precautions and Installation GuidelinesContents Contents Quick Setup Command Summary Quick SetupIntroduction GlossaryOverview Features Product Range Extender Compatibility CompatibilityInterface Compatibility ACU1049AConnection & Compatibility How to Use This GuideAdjusting Video Interconnection CableInstallation Package ContentsInstallation Interconnection Cable RequirementsRemote Unit Installation RemoteUnit Audio DeviceRemote Unit front view Local Unit Installation Computer Local UnitLocal Unit Dual Video rear view Local Unit Dual Video front view Connection to Rackmount Hub Local Units Remote Units Compatible Local Rack HubsSimple system using ACU1006RA hub and ACUR001A ACU1006RA rack used with ACUR002A units to extend Remote Unit Configuration & Operation Video Configuration OverviewAssisted EQ Video AdjustmentsRemote Unit Configuration & Operation Quick SkewCommand Mode Status LEDs in Command ModeKeyboard LED flashes Video channel Adjusting Video Online test card available atLeft Control + Home Problems with smearing and sharpness requiring LF Red Remote Unit Configuration & Operation Other Remote Configuration & Operation Options Reset CommandsPrivate Mode Commands Local Unit Configuration Commands Command Key Sequence Local Unit Initial Hot KeyLocal Unit Scroll Lock Key Mode Local Unit Operation PowerOverview Keyboard and Mouse EmulationDual Access Systems Changing the Initial Hot KeyReset Local Keyboard and Mouse Num-Pad Up Arrow Local Console CommandsCommand Key Sequence Private Mode Scroll Lock Send Null Mouse Byte Num-Pad Left ArrowImage is not sharp, or is badly smeared Can’t get enough color delay to correct skewVideo Can’t get rid of bright ‘ringing’ after charactersTroubleshooting Keyboard & Mouse Audio SerialWhich interconnection cable is best? General QuestionsCan the extender be daisy chained? Can the extender system be used between buildings?Appendix a Example Applications Appendix a Example ApplicationsDual-monitor consoles with serial and audio extension Touch screen network with local access to CPU through Information distribution system sharing a single PC Extender system with second screen for security monitoring Appendix B Rack Mount Options RMK19U-X3 Mounting KitAppendix B Rack Mount Options RMK19U-R2 Mounting KitUpgrade Cable Part No Acuflh Appendix D Advanced Cabling Issues Skew Green DelayDealing with Severe Skew Cable Pinning/Pairing Pin Color Signal EIA-568BOptimizing Pairs General Solution Pins Pair SignalOperation & Multi-Port Configuration Serial Interface Set Up and OperationSerial Interface Handling Multiple Serial Devices Audio Interface Set Up and Operation Audio Interface Using a MicrophoneAppendix E AUDIO/SERIAL Ports Appendix F Calling Black Box Shipping and PackagingAppendix G Specifications Remote Unit connectors Signal levels Local Unit Connectors Local Power UnitACU2201A Operating TemperatureStorage Temperature ACU2222APage Customer Support Information