Black Box manual Welcome to the ServSwitch Family, ACU5010A ACU5011A

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THE SERVSWITCH™ FAMILY

Welcome to the ServSwitch™ Family!

Thank you for purchasing a BLACK BOX® ServSwitch™ Brand KVM extender! We appreciate your business, and we think you’ll appreciate the many ways that this product will save you money, time, and effort.

Our ServSwitch family is all about breaking away from the traditional, expensive model of computer management and display. You know, the one-size-fits-all-even-if-it- doesn’t model that says, “One computer gets one dedicated monitor or user station, no more, no less.” Why not a single user station (monitor, keyboard, and mouse) for multiple computers—even computers of different platforms? Why not a pair of user stations, each of which can control multiple computers? Why not many monitors or user stations for the same computer? Why not access or display any of your computers, anywhere in the world, with any of your user stations or monitors?

With our ServSwitch products, there’s no reason why not. We carry a broad line of robust solutions for all these applications:

•Do you have just two PCs and need an economical alternative to keeping two mice, keyboards, and monitors on your desk? Or do you need to share many computers, including a mix of IBM® PC, RS/6000®, Apple® Macintosh®, Sun Microsystems®, and SGI™ types among multiple worldwide users with different access levels?

•Do you have to send video from one computer to two different local monitors? Or do you need to send video from multiple computers to dozens of remote monitors?

•Does your switch have to sit solidly on a worktable and use regular everyday cables? Or does it have to be mounted in an equipment rack, use convenient many-to-one cables, and have a rackmounted user station that folds and slides into 1U of space?

No matter how large or small your setup is, no matter how simple or how complex, we’re confident we have a ServSwitch system that’s just right for you. The ServSwitch™ family from Black Box—the one-stop answer for all your video and KVM switching and extension needs!

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This manual will tell you all about your new ServSwitch™ Wizard Extender, including how to install, operate, and troubleshoot it. For an introduction to the Extender, see Chapter 2. The Extender product codes covered in this manual are:

ACU5010A ACU5011A

This manual also includes information about the ServSwitch™ Wizard Extender Chassis, Extender Blank Chassis Panels, Extender Chassis Power Supply, and Skew Compensator, some of which have their own manuals or installation guides:

ACU5000A ACU5003 ACU5004 PS5000 ACU5100A

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Contents ACU5010A ACU5011A Welcome to the ServSwitch Family ACU5010A ACU5011AServswitch Wizard Extender EU Declaration of Conformity Servswitch Wizard Extender NOM Statement Contents Table of Contents Specifications Resolution Refresh RateSpecifications Power cont’d Consumption Introduction Features and Benefits Introduction Complete Packages Extender Illustrated Right SideServSwitch Wizard Extender Chassis ACU5000A Safety Concerns Installation What You Will NeedInstallation Placement Mounting a module in an Extender ChassisInstallation Installation Procedure Extender A simplified ACU5010A Wizard Extender installation A simplified ACU5011A Wizard Extender receiver installation Configuration Configuring an Attached PC ACU5010A OnlyConfiguration Configuring the ExtenderReceiver’s DIP-switch settings Transmitter’s DIP-switch settings Configuration-mode LED pattern Bleed due to overcompensation Issuing Other Configuration-Mode Keyboard Commands Set/clear password Selecting the Mouse ProtocolSetting a Password for the Extender Resetting the Extender to Its Factory-Default Configuration Power-Up Status OperationOperation Extender’s LEDsPassword-lockout LED pattern How the Extender Uses the Keyboard LEDsThings to Keep in Mind About the Keyboards and Mice Keyboard Control Hotkey Commands To blank the attached monitor’s video Type of mouse Driver type Operation Upgrading the Extender’s Firmware Upgrading the Extender’s Firmware Upgrading the receiver Upgrading the Extender’s Firmware Troubleshooting Forcing Automatic Video CompensationTroubleshooting Reporting and Compensating for Video SkewAn Extender system with a Skew Compensator installed Skew Report Technical Note Other Problems and Possible Solutions Possible SolutionResetting the Extender Hardware Reset Displaying the Extender’s Firmware RevisionCalling Black Box Shipping and PackagingAppendix Cable Guidelines Cabling from the Transmitter to the CPUAppendix Cable Guidelines Twisted-Pair Cabling Between the Transmitter and Receiver Figure A-2. Twisted-pair cable specifications Trademarks Used in this Manual Page Page Customer Support Information

ACU5010A, ACU5011A specifications

The Black Box ACU5011A and ACU5010A are advanced distribution solutions designed to enhance audio and video signal management in professional environments. These models are particularly suited for use in conference rooms, classrooms, and other multimedia settings where reliable and high-quality signal transmission is critical.

One of the standout features of the ACU5011A and ACU5010A is their capability to extend HDMI and other AV signals over long distances. Both models support transmission distances of up to 330 feet (100 meters) when using a compatible Cat5e or Cat6 cable. This makes them ideal for installations where the source and display devices cannot be placed in close proximity. The units support a wide range of resolutions, accommodating 1080p, 4K, and even 3D video formats, ensuring that users can achieve top-tier visual quality.

In terms of connectivity, the ACU5011A and ACU5010A offer multiple input and output options, including HDMI and VGA ports, to accommodate various av devices. The ACU5011A model specializes in HDMI, while the ACU5010A emphasizes VGA connectivity. This flexibility allows users to connect different types of devices seamlessly, promoting versatility in different applications.

Both models incorporate advanced signal compression and balancing technologies, reducing the risk of signal degradation and maintaining the integrity of audio and video signals over long distances. Furthermore, they feature built-in equalization and hot plug detection, ensuring that the signals are automatically optimized for the highest quality output upon connection.

Another notable characteristic of the ACU5011A and ACU5010A is their ease of installation and user-friendly design. They come with clear indicators for power and signal status, allowing users to troubleshoot issues quickly and efficiently. Additionally, the compact form factor allows for easy integration into existing systems without the need for extensive modifications.

In summary, the Black Box ACU5011A and ACU5010A represent cutting-edge solutions for audio and video signal management. Their longevity of signal transmission, solid compatibility with multiple devices, and sophisticated signal processing capabilities make them excellent choices for high-demand environments. With their focus on quality, reliability, and ease of use, these models stand out as top contenders in the field of AV distribution technology.
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