Black Box ACU5011A, ACU5010A manual Other Problems and Possible Solutions

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CHAPTER 7: Troubleshooting

7.3 Other Problems and Possible Solutions

Problem:

Poor video quality with smearing, fuzziness, or rippling.

Possible Solution:

Make sure that the video compensation has been set for your system, as described in Sections 4.2.1 and 4.2.2.A. Check for video skew; see Section 7.2. Make sure your Category 5 cable is pinned and paired properly; see the Appendix. Also, if you are using cables other than those that came with the Extender to make your video connections, make sure these are shielded or screened coaxial video cables.

Problem:

Your mouse does not move the cursor/pointer.

Possible Solutions:

1.Watch the receiver’s LED while you move the mouse. If you move the mouse and the LED doesn’t flash, then the Extender is not receiving data from the mouse—proceed with the next few steps.

2.Check the mouse’s connection to the receiver and the CAT5 cabling between the receiver and transmitter; if the cable connections are OK, try removing and restoring power to the Extender.

3.If you are attempting to connect the mouse to a PS/2 mouse port on a CPU that has not been powered down, you will need to use the mouse-restoration function (see Section 5.6).

4.Make sure that you have an appropriate mouse driver loaded and that your computer’s software is configured to accept a supported mouse of the type that you have connected. See the relevant paragraphs in Section 3.1.

5.Make sure that (a) the mouse and computer were both connected to the Extender before any part of the system was powered up, and (b) the Extender was powered ON before the attached computer. If you’re not sure whether this was the case, then (if it’s possible to do so) power everything down, make sure all cable connections are correct and secure, power up the Extender’s receiver, then power up all attached computers.

Problem:

Your keyboard does not function or functions only intermittently. The Num Lock LED does not always light when the Num Lock key is pressed.

Possible Solution:

Some older keyboards were designed for use with specific computers and are not truly PC/AT or PS/2 compatible. These are not common, but if you’re having problems like this and you’re using an old keyboard, try a newer keyboard.

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Contents ACU5010A ACU5011A Welcome to the ServSwitch Family ACU5010A ACU5011AServswitch Wizard Extender EU Declaration of Conformity Servswitch Wizard Extender NOM Statement Contents Table of Contents Specifications Resolution Refresh RateSpecifications Power cont’d Consumption Introduction Features and Benefits Introduction Complete Packages Extender Illustrated Right SideServSwitch Wizard Extender Chassis ACU5000A Safety Concerns Installation What You Will NeedInstallation Placement Mounting a module in an Extender ChassisInstallation Installation Procedure Extender A simplified ACU5010A Wizard Extender installation A simplified ACU5011A Wizard Extender receiver installation Configuration Configuring an Attached PC ACU5010A OnlyConfiguration Configuring the ExtenderReceiver’s DIP-switch settings Transmitter’s DIP-switch settings Configuration-mode LED pattern Bleed due to overcompensation Issuing Other Configuration-Mode Keyboard Commands Set/clear password Selecting the Mouse ProtocolSetting a Password for the Extender Resetting the Extender to Its Factory-Default Configuration Power-Up Status OperationOperation Extender’s LEDsPassword-lockout LED pattern How the Extender Uses the Keyboard LEDsThings to Keep in Mind About the Keyboards and Mice Keyboard Control Hotkey Commands To blank the attached monitor’s video Type of mouse Driver type Operation Upgrading the Extender’s Firmware Upgrading the Extender’s Firmware Upgrading the receiver Upgrading the Extender’s Firmware Troubleshooting Forcing Automatic Video CompensationTroubleshooting Reporting and Compensating for Video SkewAn Extender system with a Skew Compensator installed Skew Report Technical Note Other Problems and Possible Solutions Possible SolutionResetting the Extender Hardware Reset Displaying the Extender’s Firmware RevisionCalling Black Box Shipping and PackagingAppendix Cable Guidelines Cabling from the Transmitter to the CPUAppendix Cable Guidelines Twisted-Pair Cabling Between the Transmitter and Receiver Figure A-2. Twisted-pair cable specifications Trademarks Used in this Manual Page Page Customer Support Information

ACU5010A, ACU5011A specifications

The Black Box ACU5011A and ACU5010A are advanced distribution solutions designed to enhance audio and video signal management in professional environments. These models are particularly suited for use in conference rooms, classrooms, and other multimedia settings where reliable and high-quality signal transmission is critical.

One of the standout features of the ACU5011A and ACU5010A is their capability to extend HDMI and other AV signals over long distances. Both models support transmission distances of up to 330 feet (100 meters) when using a compatible Cat5e or Cat6 cable. This makes them ideal for installations where the source and display devices cannot be placed in close proximity. The units support a wide range of resolutions, accommodating 1080p, 4K, and even 3D video formats, ensuring that users can achieve top-tier visual quality.

In terms of connectivity, the ACU5011A and ACU5010A offer multiple input and output options, including HDMI and VGA ports, to accommodate various av devices. The ACU5011A model specializes in HDMI, while the ACU5010A emphasizes VGA connectivity. This flexibility allows users to connect different types of devices seamlessly, promoting versatility in different applications.

Both models incorporate advanced signal compression and balancing technologies, reducing the risk of signal degradation and maintaining the integrity of audio and video signals over long distances. Furthermore, they feature built-in equalization and hot plug detection, ensuring that the signals are automatically optimized for the highest quality output upon connection.

Another notable characteristic of the ACU5011A and ACU5010A is their ease of installation and user-friendly design. They come with clear indicators for power and signal status, allowing users to troubleshoot issues quickly and efficiently. Additionally, the compact form factor allows for easy integration into existing systems without the need for extensive modifications.

In summary, the Black Box ACU5011A and ACU5010A represent cutting-edge solutions for audio and video signal management. Their longevity of signal transmission, solid compatibility with multiple devices, and sophisticated signal processing capabilities make them excellent choices for high-demand environments. With their focus on quality, reliability, and ease of use, these models stand out as top contenders in the field of AV distribution technology.
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