Xerox 75 MX manual Solving the problems, Troubleshooting tips

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Problem solving

Operator Guide

Solving the problems

Recommendations for solving some common problems are listed in Table 6-1.

Table 6-1. Troubleshooting tips

	Problem	Symptom	Recommendation

	Controller/	The printer is not	• Check to see if the cable that
	Printer	receiving jobs from	connects the controller to the
	Power	the controller or will	printer is plugged in correctly. Each
	Power	not go on when	end of the cable has a plug that is
		not go on when	end of the cable has a plug that is
		switched on.	keyed for correct fit. A plug may
			have been forced inadvertently to
			make a mismatched connection.
			Look at the keyed patterns of the
			plugs and make the connections
			correctly.

	Monitor	The monitor screen	• Move the mouse to recover from
	Power	is black.	the Power Saver mode.
	Power
			• Check to see if the LED light on
			the monitor is illuminated.
			• Check to see if the LED light on
			the controller is illuminated.
			• Check to see if the power strip is
			On and plugged into the wall
			outlet.
			• Reset the circuit breaker.

	Printer	The printer will not	• Check to see if the power cord is
	Power	power On.	correctly installed.
	Power
			• Press the white power switch to
			the On position, and then wait 2
			minutes.
			• Reset the circuit breaker.

6-2	DocuTech/DocuPrint 75/90 and DocuPrint 75 MX

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Contents Xerox Document Services Platform USA Table of Contents Maintenance Product overviewProblem solving Paper and other stockTable of Contents Operator Guide Powering down the system About this guideContents RequirementsTelephone requirements USA FCC requirements Service requirements For service in Canada call 800 Industry Canada requirementsElectromagnetic compatibility United StatesEuropean Union Introduction Operator Guide Symbology Hot surface symbolHeated surface symbol Energy Star European Union declaration of conformity Environmental Choice LabelingSafety notes Operator Guide Operator Guide Safety notes Question What is the Electricity at Work Regulation? Electricity at Work Regulation UKRegulation Check your understandingAnswer Places a duty on all employers and self-employed persons toManufacturers or suppliers of such electrical systems Question Is Xerox equipment safe? AnswerQuestion I require records of all tests Your responsibilityElectrical safety Additional queriesPrinter Printer cautionsController Controller cautionsPrinter power on/off indicator Power on/off indicatorPrinter or controller emergency power off Printer ozone informationPrinter laser safety Printer operational safetySafety notes Operator Guide Europe following number 01707 Page Hardware components Controller componentsUltra 10/Ultra 30 controller components Printer componentsGreen or Gold colored areas act as markers Paper trays traysTrays 1 Bypass tray trayTray 5 Bypass Tray High Capacity feeder trayTray guides and loading paper Performance capabilitiesLoading paper in Trays Loading paper in the Bypass Tray TrayChanging the Tray 6 settings Loading paper in the High Capacity Feeder TrayBypass Tray here Bypass TrayChanging the guides from 8.5 x 11 inches to A4 Finisher Top TrayStacker Tray Staple placement StaplingUnloading the Stacker during printing Peripheral hardware componentsController software ModemsPage Power-on procedures Controller power-on procedureLED Printer power-on procedure Printer power-onPower-off procedures Printer power-offPrinter power-off from the controller Printer Power-Off Using The Printer SwitchPrinter power-off Printer Power-Off Using The Red Button Controller power-off Energy SaverOperator Guide Maintenance Ultra 10/Ultra 30 controller power-on button and LED Emergency power-off procedures Printer faults Clearing printer faultsPaper jams Jam clearance areas Finisher area 10. Access to area Replaceable units and supplies11. Location of CRUs and supplies Replaceable itemsOrdering CRUs and other supplies Telephone numbers for ordersSupplies CRUsDry Ink Toner usage and Dry Ink Low message Dry ink toner usage and area coverage6R1006 6R1007 XE 6R90321Performance information Paper handling guidelinesSize requirement for duplex printing Staple capability for various paper weights General stapling guidelinesPerformance tables Operator Guide Paper and other stock Printer performance for standard paper 20 lb Printer performance for standard paper 80 gsm Xerox Europe A4 CoverFoolscap Spanish Sp. FolioPrinter performance for non-standard paper Other stocks TransparenciesLabels GBC brand pre-punched SamecedaRecommendations for loading special stock Recommendations for loading special stockHole-punched Or 4 holesPre-printed LetterheadReinforced Mylar EdgeRecommendations for handling, loading, and storing paper GBC stockSameceda Loading and handling StoringProblem solving Avoiding the problemsSolving the problems Troubleshooting tipsStock HandlingProblem solvingOperator Guide Calling the Welcome Center

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