Xerox 5500 manual Problem Causes Solutions Random or Spot Deletions, Repeating Defects

Print-Quality Problems

Diagnosing Print-Quality Problems (Continued)

Problem Causes Solutions

Random or Spot Deletions	1.	The paper may be in poor
Areas of the print are		condition.
extremely light or missing.	2.	The paper may be damp.
	3.	The drum cartridge may be
		defective or at the end of its
		life.

1.Replace the paper.

2.Replace the paper.

3.Replace the drum cartridge.

Repeating Defects	Use the following table to determine the supply that needs replacing.
Marks or voids are regularly
	Defect Spacing	Supply to Replace
repeated on the page.
	44 mm (1.73 in.)	drum cartridge
	56.5 mm (2.22 in.)	drum cartridge
	58.7 mm (2.31 in.)	transfer roller
	94.2 mm (3.72 in.)	drum cartridge
	94.2 mm (3.72 in.)	fuser

Different supplies may create print defects with similar measurements.

To identify the faulty supply:

1. Replace the drum cartridge (do not discard the packaging).

2. If the problem continues:

a. Remove and repackage the new drum cartridge. b. Reinstall the original drum cartridge.

c. Replace the maintenance kit (fuser and transfer roller).

3. If the problem continues, contact your Customer Support Center.

To order Xerox supplies, contact your local reseller or go to

www.xerox.com/office/5500supplies.

Phaser® 5500 Laser Printer

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