Xerox 1235/DX PrintingScout Alerts, PhaserSMART Technical Support, How to Access PhaserSMART

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PrintingScout Alerts

PrintingScout Alerts

PrintingScout is an automated tool that is installed with the Xerox printer driver. It checks the printer status when a print job is sent. If the printer is unable to print a job, PrintingScout displays an alert on the user’s computer screen to let them know that the printer needs attention. The user can click the alert to view instructions explaining how to fix the problem. PrintingScout provides real-time support to users, while eliminating many of the help calls requesting printer support. PrintingScout saves you time for more critical tasks.

PhaserSMART Technical Support

PhaserSMART Technical Support is an automated, internet-based support system that uses the user’s default web browser to send diagnostic information from the printer to the Xerox website for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists the user in opening a Service Request with Xerox Customer Support.

PhaserSMART provides support to users, while eliminating many of the help calls requesting printer support. PhaserSMART Technical Support saves you time for more critical tasks.

How to Access PhaserSMART

Use one of the following options to access PhaserSMART Technical Support:

■PrintingScout

■Web

■CentreWare IS

■The printer driver

■Xerox Support Centre

Using PrintingScout Software

If PrintingScout displays an alert on your screen, do the following:

1.Click the alert to view instructions explaining how to fix the problem.

2.Follow the instructions on the screen.

Using a Web Browser

To access PhaserSMART Technical Support from the web:

1.Open your browser and go to www.phaserSMART.com.

2.Enter your printer’s IP address in the browser window.

3.Follow the instructions on the screen.

System Administrator Guide

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Contents Administrator Page Contents Security Features Glossary Resources OverviewUsing a Web Browser PhaserSMART Technical SupportHow to Access PhaserSMART Using PrintingScout SoftwareSelect the PhaserSMART Diagnostic Tool link Using CentreWare isUsing a Windows Printer Driver Using the Xerox Support CentreXerox Support Centre CentreWare Internet Services is Network Installation Features Specifying the Location of the Configuration File Using a Startup Network Configuration FileAbout the Configuration File Configuration File RequirementsWalk-Up Installation Printer Driver Installation FeaturesWalk-Up Printing Driver Auto-Configuring Driver Installation from the Printer’s Hard Drive or the WebDDNS/WINS Discovery ProtocolsService Location Protocol DNS Domain Name ServicesClick Properties UPnP Universal Plug and Play Network Administration Features Printer Neighborhood Job Accounting To Enable or Disable Job AccountingClick the Usage Profile Properties link Setting Up Usage Profile ReportingUsage Profile Reports Sending Usage Profile ReportsXerox Usage Analysis Tool Select Printer Security SettingsSystem Requirements Protocol Control Select Port PortSelect On or Off in the IPP Internet Printing Protocol box IPP Internet Printing ProtocolFTP File Transfer Protocol Snmp Simple Network Management ProtocolRetrieving the Job Accounting file via Http or FTP Select Email Server Email Server or Smtp Simple Mail Transfer ProtocolSelect Remote Printing Setting Up MaiLinX Remote PrintingMaiLinX Remote Printing System RequirementsSelect Mail Alerts Setting Up MaiLinX AlertsMaiLinX Alerts About MaiLinX AlertsSelect EtherTalk EtherTalkCloning Click the Clone Selected Settings buttonSecurity Features Basic Concepts About Admin and Key User AccountsSelf-Signed Certificates About HTTP, HTTPS, and SSL/TLSAbout Certificates Device CertificatesRoot-Signed Certificates About Access Control ListsSecuring the Printer in a High Security Environment Select Certificates Managing CertificatesClick the Add/Create Certificate button To Secure Pages and Passwords Secures all web pages Configuring SSLSelect Administrative Security Settings Configuring Administrator and Key User SettingsSelect Printing Security Settings Configuring the Print Host Access ListControlling Access to Color Printing Securing the Hard Drive Using the Control PanelSelecting the Hard Drive Overwrite Security Option Using CentreWare is If prompted, enter your Admin or Key User name and password 802.1X Configuration in CentreWare is 802.1X ConfigurationIntroduction to 802.1X and EAP 802.1X Configuration Select Control Panel Lockout Locking the Control Panel MenusConfiguring Snmp for Maximum Security Configuring SnmpConfiguring Snmp v1/v2c Community Names Configuring Snmp v1/v2cAdding or Editing Traps for Snmp v1/v2c Administrative User Account Settings Configuring SnmpOn the Configure Snmp v3 Administrative User Account Any User/Driver Account Settings Key User Account SettingsConfiguring the Snmp Access Control List Disabling Snmp Printing Features Smart Trays Jam Recovery Terms and Abbreviations GlossaryTerms and Abbreviations MIB Radius Configuration Card Parameters PostScript Parameters General Information ParametersNetwork Information Parameters PCL ParametersUSB 2.0 Parameters Hard Drive ParametersSLP Parameters EtherTalk ParametersTCP/IP Parameters DNS ParametersLPR Parameters Access Control ParameterSsdp Parameter Nbns Wins ParametersMaiLinX Remote Printing Parameters CentreWare is Http ParametersFTP Parameters Status Notification ParameterPhaser PCL Commands Printer CommandsSystem Administrator Guide Media Type Input Trays Output Trays PJL Command/Parameter Values Description Phaser PJL Commands@PJL Xpersonaljob Etc., and 99 for Original SSLeay License AcknowledgementsCopyright 1989, 1991, 1992 by Carnegie Mellon University Net-SNMP LicenseCopyright 2001-2003, Networks Associates Technology, Inc Part 4 Sun Microsystems, Inc. copyright notice BSD Copyright 2003-2004, Sparta, Inc VxWorks System Administrator Guide System Administrator Guide System Administrator Guide System Administrator Guide System Administrator Guide Wind River IPsec and IKE, SSL, Security Libraries GNU ToolkitWind River USB Host Stack SNiFF+/SNiFF+ PROWind River PPP Wind Manage XML/SOAP Other Tcl/Tk Perl Artistic License System Administrator Guide Preamble GNU Lesser General Public LicenseSystem Administrator Guide System Administrator Guide System Administrator Guide System Administrator Guide System Administrator Guide No Warranty How to Apply These Terms to Your New Libraries OpenSSL License Definitions GSOAP Public LicenseSource Code License Distribution Obligations Inability to Comply DUE to Statute or Regulation Versions of the License Termination Exhibit a Exhibit B Index Index System Administrator Guide Index-3 System Administrator Guide Index-4 System Administrator Guide Index-5

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