Xerox M20I manual Customer Support

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Customer Support

If you need assistance during or after product installation, please visit the Xerox website for online solutions and support:

http://www.xerox.com

If you require further assistance, call our experts at the Xerox Welcome Center, or contact your local representative. When telephoning please quote the machine serial number. Use the space below to make a note of the machine serial number:

# ____________________________________________

To access the serial number open the side cover using the release latch and then open the front door. The serial number is located on the panel above the Toner Cartridge.

The Xerox Welcome Center or local representative telephone number is provided when the machine is installed. For convenience and future reference, please record the telephone number in the space below:

Xerox Welcome Center or local representative telephone number:

# ____________________________________________

Xerox US Welcome Center:1-800-821-2797

Xerox Canada Welcome Center:1-800-93-XEROX (1-800-939-3769)

Welcome

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

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Contents CopyCentre C20 WorkCentre M20/M20i User Guide By Xerox Corporation. All rights reserved Table of Contents Paper and Other Media Maintenance 10-1 Page Welcome Xerox WorkCentre M20i IntroductionXerox CopyCentre C20 Xerox WorkCentre M20Bracket Text Typeface Specification NoteAbout This Guide Italic TypefaceInformation available for the products consists Related Information SourcesCustomer Support Safety Welcome Safety Standards England Telephone Number +44 0 1707 Regulatory InformationLaser Safety Question Electricity at Work Regulations UK onlyMy premises AL7 1HE France IrelandPortugal Finland Italy Spain Regulations EuropeData Coupler Information Regulations USAFax Send Header Requirements Welcome Regulations Canada Energy Star Environmental ComplianceGetting Started ¾ Pull open the paper tray UnpackingTape Scanner ModuleWorkCentre M20 and M20i only AC Power CordDocumentation Starter Toner CartridgeCopyCentre C20 WorkCentre M20 WorkCentre M20i Machine OverviewModels and Options Component Location Rear View Control Panel Overview Speed Dial Job StatusManual Group Manual DialConfirmation Use to activate a jobUse to stop an operation at any time Upward until it locks into place Installing Drum and Toner CartridgesSide cover ¾ Open the front coverLeft of the slot, until it locks into place Its bag and slide it intoMachine firmly until it locks into place ¾ Slide the toner cartridge intoTelephone Line WorkCentre M20i only Making ConnectionsDocument Feeder WorkCentre M20 and M20i only USB or Parallel Port CableMachine displays ’Warming Up Please Wait...’ Powering On the Machine¾ Connect the AC Power Cord to On I positionGuide Loading PaperRear Max Fill Line Corner Snubbers¾ Do not fill above the Maximum Fill Line Getting Started Menu/Exit Enter Mail Feature Æ Help ListHelp List Help List Printing... displaysEnter Machine Status Machine SetupMachine Setup Fax Setup Tray 1 Size ¾ Press Enter to save your selections15 / 30 / 60 Machine Setup OptionsLTR / A4 / LGL / Folio OffInch GettingEnglish, French Spanish, PortugueseHour FastSlow ¾ Test Print or Scan Installing Software¾ Workstation Setup Driver Installation Selection will be confirmed ¾ Reboot the WorkstationProperties window will be displayed Workstation SetupYou will need to configure the printer drivers Printers and Faxes window will be displayedGetting Started Test Scan Test Print or ScanTest Print Copy Select the Paper Supply Copying ProcedureSelect Copy Mode Current Reduction Number of Copies Enlarge Setting¾ Remove all staples and paper clips prior to loading Load the OriginalsDocument Feeder Navigation Keys Enter¾ Lower the Document Feeder Select the Copy FeaturesDocument Glass Align with the registration arrow in the rear left cornerKeys Enter the QuantityPress Start Numeric Keypad Clear/Clear All25 400% Basic Copy FeaturesFeature Description Contrast SettingsLong CloneAuto Fit SidedPhoto TextMixed Bypass Tray Paper SupplyMap BypassID Card Copy Special Copy FeaturesMenu/Exit Enter Navigation Keys Holes Small OrigEdges BinderBack BothFront Create Booklet TransparenciesSelect Interrupt Using InterruptMode. Press the Copy key to Activate Copy mode Interrupt feature and the InterruptSelect the Interrupt Job Features Interrupt Start If another urgent job is required repeat the procedureResume Current Job Numeric KeypadFeature Compatible FeaturesCopy Paper and Other Media Paper Tray Using the Paper TraysPreparing Paper for Loading Loading the Paper TraysRear Max Fill Line Corner Snubbers ¾ Ensure that the paper isStatus Map Using the Bypass TrayPaper Supply key until Required tray is lit on the Status MapSurface Loading the Bypass TrayPaper Support Bypass Tray ¾ Prepare a stack of paper orEnter Paper Supply Bypass tray is lit on the StatusMap Selection Setting the Paper SizeDisplay shows Tray 1 Size on the bottom line ¾ Press Enter Envelopes Media SpecificationsMedia Sizes and Types Paper Tray Bypass Tray Plain paperMedia Guidelines Paper and Other Media Paper and Other Media Mail Guides to the size required Sending an E-mailDocument Original Type E-mail key Sided Color Resolution Select the E-Mail Key and FeaturesFrom Using the Numeric KeypadEnter the Sender’s Name Enter the Recipient’s E-mail AddressReview Addresses Entering Multiple RecipientsSend to Myself Select File Type Enter a Mail SubjectSelect a File Type Mail SubjectOriginal Type Sided Color Original Resolution Basic E-mail FeaturesResolution New Special E-mail FeaturesGroup Mail Send EditUse to delete an existing Yes and press EnterLocal Address Book Group Print AddressIndividual BookCan enter is Using the Global Address BookOr delete users ¾ Begin to enter the E-mail address in the To fieldMail Fax Guides to the size required Document Faxing ProcedureFax Key Fax mode Fax key remains illuminated When selectedSelect the Fax key ¾ Press the Fax key to activateEnter the Fax Number Lighten/Darken Original Type Sided Color ResolutionJob Status Enter Navigation Keys Job StatusGroup Dialing Dialing MethodsKeypad Dialing Speed DialingRedial Manual group dialingManual Dialing Sided Required and press Enter Basic Fax Features¾ Press Fax Select if your original is ¾ Press FaxSuper Fine Super Fine resolutionStandard FineToll Save Special Fax FeaturesMemory Fax Delay FaxTX Poll Priority FaxPolling Batch TX PollStoring Documents in a Mailbox Fax Features Mailbox Mailbox NoMailbox Printing Mailbox Contents Deleting Mailbox Contents ¾ Enter the passcode for the mailbox and press Enter Polling from a MailboxMailbox Poll From Mailbox No Mailbox Send Mailbox No Sending to a MailboxLighten/Darken Fax Setup OptionsChanging the Fax Setup Options Machine Setup Fax SetupFax Setup Options Speed Dials On-Err Group DialsMSG Confirm Off Print Up to 5 digitsLow HighTone Pulse Dial ModeSelects the default dial mode Print Requiring printing ¾ Select Print or Print Setup from the File menuPrinting a Document Windows NT Printer SettingsAccessing Printer Settings Windows 98/MeWindows XP PCL Driver Layout Tab Paper Tab Image Quality Print Quality ModeToner Save Mode Image Options TabCollate Output Options TabPrint Order Use Print FontsFont Attributes Add, Update and DeleteWatermark Tab Current WatermarksAbout Tab PostScript Driver Pages Per Sheet Cancel ApplyFlip on Long Edge Flip on Short EdgePaper Source Paper / Quality TabScan Twain Scanner Program Open the Image Editing Application Scanning ProcedureSelect the Scan Features Preview Select PreviewSelect Scan Save the ImageScan Machine Administration Options starting on Machine Setup¾ Using the Machine Setup Stamp RX Name Finnish, Norwegian Russian Numeric Keypad. Use Clock Mode to setSpeaker Control German, Italian Spanish, PortugueseIf the Fax Setup option Auto Reduction is set to Reports Available ReportsPrinting Reports System Admin Tools Reports Fax PhonebookControlCentre screen displays Installing ControlCentreControlCentre Running ControlCentrePCL Using ControlCentreAdvanced Tab Settings TabPhonebook Tab Information Tab Firmware Update TabClick on the PCL tab to set options for PCL printing Click on the Printer tab to set default print optionsPrinter Tab PCL TabPostScript Tab Flash Font and Macro TabDepartment Codes System Admin Tools Passcode ProtectSystem Admin Tools Department ¾ Enter the Master Access CodeKeys and press Enter Printing Department DataDepartment Set ¾ Select the required report and press Enter System Admin Tools Department PrintNavigation Keys and press ¾ Select Department usingManaging Departments Department Management¾ To remove a Department Code, select Code and press Enter Management Department Mode Clear Department¾ To enable Department Mode, select On and press Enter ¾ Press the Machine Status key Changing the Master Code¾ To change the Master Code To enter the new passcode Enable Passcode ProtectionPasscode Protection Passcode Protect YesEnter ¾ Enter the existing passcode and press Enter System Admin Tools Change PasscodeChange the Passcode Enter PasscodeClearing the Memory Clear MemoryCheck the Serial Number Maintenance ToolsMaintenance Serial Number Notify Toner Low Maintenance Notify Toner Low¾ When prompted, enter New Drum New DrumXerox WorkCentre M20 or M20i will print a special cleaning Clean DrumSystem Admin Tools Passcode Protect Clean Drum ¾ Select Clean Drum and press Enter¾ Select the required Counter and press Enter System Admin Tools Passcode Protect BillingBilling Counters ¾ Select Auxiliary Access Enabling or Disabling Auxiliary AccessSystem Admin Tools Auxiliary Access Machine Administration Maintenance CVT Glass CleaningDocument Glass and CVT Glass until they are clean and dry ¾ Open the Document FeederOutside Areas of the Machine Control Panel and LCDDrum Cartridge Ordering SuppliesEurope Toner CartridgeExpected Cartridge Life Toner Save ModeCustomer Replaceable Units Toner CartridgeMachine returns to standby To Re-distribute the TonerSetting the Product to Send Toner Low Information Replacing the Drum Cartridge Drum CartridgeMaintenance Reinstall the toner cartridge, then Troubleshooting General Cover Fault ClearanceDocument Jams Input Misfeed¾ Close the Document Feeder top cover Exit MisfeedFeeder ¾ Close the Document Feeder and reload the documents Roller MisfeedLever to open the side cover When pulled, pull the releasePaper Jams Paper Feed Area¾ Open the front cover ¾ Pull down on the Fuser Lever Paper Exit AreaClose the cover ¾ Close the front cover and side cover ¾ Turn the Jam Remove Lever back to the original positionPaper out of the machine Sided JamBypass Tray Jam ¾ Remove the jammed paperCustomer Support LCD Error Messages Non-Xerox Toner Cart Line ErrorLSU Error Polling ErrorRX Tray Full Power FailureNo. Not Assigned No PaperCopying Problems Problem and Solutions ChartsPrinting Problems Black staining Half of the page is blankPrinting is too slow Irregular faded patchesMail Problems Empty Address Book Mail AssociatedCannot Delete Mail Too LargeFaxing Problems Solution Chart Original Received original is printedDark and is illegible or black Stripes are printed onSpecifications Specifications Emulation Printer SpecificationsFax Specifications Scanner and Copier Specifications General Specifications Paper Type L mm L Inch Paper typesPlain paper, OHP film, Label, Envelope, Card, Postcard AvailableSource Media Types Sizes Thickness Folio 16lb ~ 24lbInput Source Numerics IndexIndex Test Scan Paper Specification Fax 12-4General 12-6Paper Index
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M20I, M20 specifications

The Xerox M20I and M20 are multifunction printers that excel in providing robust printing, copying, scanning, and faxing capabilities. They are geared towards small to medium-sized businesses that require reliable digital document processing.

The Xerox M20I is known for its advanced features, including its high-speed printing and the ability to handle a variety of media sizes up to A3. It delivers impressive print and copy speeds of up to 20 pages per minute, making it ideal for busy office environments. The M20I is equipped with a user-friendly interface, allowing users to navigate its functions effortlessly. The printer supports duplex printing, which helps reduce paper consumption and contributes to sustainability efforts.

One of the standout features of the M20I is its integration of advanced scanning technology. Users can scan documents directly to mobile devices, email, or network folders. The dual-side scanning capability further enhances productivity by allowing users to scan double-sided documents in a single pass. This feature minimizes the time spent on document handling, making it an efficient choice for offices that deal with high volumes of paperwork.

The Xerox M20I also focuses on security, offering robust document management features. It includes secure print options that require user authentication before printing, ensuring that sensitive information stays protected. Additionally, the device can be configured to meet regulatory compliance needs, which is crucial for businesses in industries with rigorous data protection requirements.

On the other hand, the Xerox M20 provides similar functionalities with a keen focus on value for money. While it lacks some advanced features of the M20I, it still delivers reliable performance with competitive print speeds and document handling capabilities. The M20 is designed to be easy to maintain and offers lower operational costs, making it an economical option for organizations on a budget.

Both models leverage Xerox's patented technologies, including the Easy Access USB port for direct printing from USB memory devices and the ConnectKey technology, which facilitates seamless integration into the digital workplace. This allows users to access cloud services and mobile printing options, enhancing flexibility in document management.

In summary, the Xerox M20I and M20 are versatile multifunction printers that cater to diverse office needs. With their blend of advanced features, security options, and cost-effectiveness, these devices are excellent choices for organizations looking to optimize their document workflows. Whether you choose the M20I for its enhanced capabilities or the M20 for its value, both models stand out in the competitive landscape of office printing solutions.
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