Xerox M20I Non-Xerox Toner Cart, Operation Not Assigned, Line Busy, Line Error, LSU Error

Page 194

Troubleshooting

DISPLAY

MEANING

SOLUTION

 

 

 

 

 

 

Non-Xerox Toner Cart

You have used an

You must use a Xerox approved cartridge.

 

 

unauthorized toner

 

 

 

cartridge.

 

 

 

 

 

 

Operation Not Assigned

The machine has no job

 

 

 

to handle.

 

 

 

 

 

 

Line Busy

The remote fax did not

Try again. Contact recipient to ensure remote

 

 

answer.

machine is functioning correctly.

 

 

 

 

 

Line Error

Your machine cannot

Try again. If the problem persists, wait an hour

 

 

connect with the remote

or so for the line to clear, then try again.

 

 

machine, or has lost

Or, turn the ECM mode on. Refer to “Fax Setup

 

 

contact because of a

 

 

Options” on page 6-19for more information.

 

 

problem with the phone

 

 

 

 

 

line.

 

 

 

 

 

 

LSU Error

A problem has occurred in

Try Power Off / Power On. Refer to “Powering

 

 

the LSU (Laser Scanning

On the Machine” starting on page 2-14. If the

 

 

Unit).

problem still persists, please call for service.

 

 

 

 

 

Memory Full

The memory is full

Either delete unnecessary documents,

 

 

 

retransmit after more memory becomes

 

 

 

available, or split the transmission into more

 

 

 

than one operation.

 

 

 

 

 

No Answer

The remote fax machine

Try again. Contact recipient to ensure remote

 

 

has not answered after

machine is functioning correctly.

 

 

several redial attempts.

 

 

 

 

 

 

Poll Code Err.

You have used an

 

 

 

incorrect poll code.

 

 

 

 

 

 

Polling Error

The remote fax machine

The remote operator should know in advance

 

 

you want to poll is not

that you are polling and have the fax machine

 

 

ready to respond to your

loaded with the original document.

 

 

poll.

Enter the correct poll code.

 

 

 

 

 

Or, when setting up to poll

 

 

 

another fax machine, you

 

 

 

have used an incorrect

 

 

 

poll code.

 

 

 

 

 

 

No Developer Cartridge

The toner cartridge is not

Install the toner cartridge. Refer to “Toner

 

 

installed.

Cartridge” on page 10-5.

 

 

 

 

Page 11-12

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

Page 193 Page 195
Image 194
Page 193 Page 195
Contents CopyCentre C20 WorkCentre M20/M20i User Guide By Xerox Corporation. All rights reserved Table of Contents Paper and Other Media Maintenance 10-1 Page Welcome Xerox WorkCentre M20 IntroductionXerox CopyCentre C20 Xerox WorkCentre M20iItalic Typeface Specification NoteAbout This Guide Bracket Text TypefaceRelated Information Sources Information available for the products consistsCustomer Support Safety Welcome Safety Standards Regulatory Information England Telephone Number +44 0 1707Laser Safety Electricity at Work Regulations UK only QuestionMy premises AL7 1HE Regulations Europe France IrelandPortugal Finland Italy SpainData Coupler Information Regulations USAFax Send Header Requirements Welcome Regulations Canada Environmental Compliance Energy StarGetting Started Scanner Module UnpackingTape ¾ Pull open the paper trayStarter Toner Cartridge AC Power CordDocumentation WorkCentre M20 and M20i onlyCopyCentre C20 WorkCentre M20 WorkCentre M20i Machine OverviewModels and Options Component Location Rear View Control Panel Overview Manual Dial Job StatusManual Group Speed DialConfirmation Use to activate a jobUse to stop an operation at any time ¾ Open the front cover Installing Drum and Toner CartridgesSide cover Upward until it locks into place¾ Slide the toner cartridge into Its bag and slide it intoMachine firmly until it locks into place Left of the slot, until it locks into placeTelephone Line WorkCentre M20i only Making ConnectionsDocument Feeder USB or Parallel Port Cable WorkCentre M20 and M20i onlyOn I position Powering On the Machine¾ Connect the AC Power Cord to Machine displays ’Warming Up Please Wait...’Guide Loading PaperRear Max Fill Line Corner Snubbers¾ Do not fill above the Maximum Fill Line Getting Started Help List Printing... displays Mail Feature Æ Help ListHelp List Menu/Exit Enter¾ Press Enter to save your selections Machine SetupMachine Setup Fax Setup Tray 1 Size Enter Machine StatusOff Machine Setup OptionsLTR / A4 / LGL / Folio 15 / 30 / 60Spanish, Portuguese GettingEnglish, French InchHour FastSlow ¾ Test Print or Scan Installing Software¾ Workstation Setup Driver Installation ¾ Reboot the Workstation Selection will be confirmedPrinters and Faxes window will be displayed Workstation SetupYou will need to configure the printer drivers Properties window will be displayedGetting Started Test Scan Test Print or ScanTest Print Copy Current Reduction Number of Copies Enlarge Setting Copying ProcedureSelect Copy Mode Select the Paper SupplyNavigation Keys Enter Load the OriginalsDocument Feeder ¾ Remove all staples and paper clips prior to loadingAlign with the registration arrow in the rear left corner Select the Copy FeaturesDocument Glass ¾ Lower the Document FeederNumeric Keypad Clear/Clear All Enter the QuantityPress Start KeysContrast Settings Basic Copy FeaturesFeature Description 25 400%Sided CloneAuto Fit LongPhoto TextMixed Bypass Paper SupplyMap Bypass TrayID Card Copy Special Copy FeaturesMenu/Exit Enter Navigation Keys Binder Small OrigEdges HolesBack BothFront Transparencies Create BookletInterrupt feature and the Interrupt Using InterruptMode. Press the Copy key to Activate Copy mode Select InterruptSelect the Interrupt Job Features Numeric Keypad If another urgent job is required repeat the procedureResume Current Job Interrupt StartCompatible Features FeatureCopy Paper and Other Media Loading the Paper Trays Using the Paper TraysPreparing Paper for Loading Paper TrayRear ¾ Ensure that the paper is Max Fill Line Corner SnubbersRequired tray is lit on the Status Map Using the Bypass TrayPaper Supply key until Status Map¾ Prepare a stack of paper or Loading the Bypass TrayPaper Support Bypass Tray SurfaceEnter Paper Supply Bypass tray is lit on the StatusMap Selection Setting the Paper SizeDisplay shows Tray 1 Size on the bottom line ¾ Press Enter Paper Tray Bypass Tray Plain paper Media SpecificationsMedia Sizes and Types EnvelopesMedia Guidelines Paper and Other Media Paper and Other Media Mail Guides to the size required Sending an E-mailDocument Select the E-Mail Key and Features Original Type E-mail key Sided Color ResolutionEnter the Recipient’s E-mail Address Using the Numeric KeypadEnter the Sender’s Name FromReview Addresses Entering Multiple RecipientsSend to Myself Mail Subject Enter a Mail SubjectSelect a File Type Select File TypeBasic E-mail Features Original Type Sided Color Original ResolutionResolution New Special E-mail FeaturesGroup Mail Yes and press Enter EditUse to delete an existing SendLocal Address Book Book Print AddressIndividual Group¾ Begin to enter the E-mail address in the To field Using the Global Address BookOr delete users Can enter isMail Fax Faxing Procedure Guides to the size required Document¾ Press the Fax key to activate Fax mode Fax key remains illuminated When selectedSelect the Fax key Fax KeyLighten/Darken Original Type Sided Color Resolution Enter the Fax NumberJob Status Job Status Enter Navigation KeysSpeed Dialing Dialing MethodsKeypad Dialing Group DialingRedial Manual group dialingManual Dialing Select if your original is ¾ Press Fax Basic Fax Features¾ Press Fax Sided Required and press EnterFine Super Fine resolutionStandard Super FineSpecial Fax Features Toll SaveDelay Fax Memory FaxTX Poll Priority FaxPolling Poll Batch TXStoring Documents in a Mailbox Fax Features Mailbox Mailbox NoMailbox Printing Mailbox Contents Deleting Mailbox Contents ¾ Enter the passcode for the mailbox and press Enter Polling from a MailboxMailbox Poll From Mailbox No Sending to a Mailbox Mailbox Send Mailbox NoMachine Setup Fax Setup Fax Setup OptionsChanging the Fax Setup Options Lighten/DarkenFax Setup Options Speed Dials On-Err Group DialsMSG Confirm High Up to 5 digitsLow Off PrintTone Pulse Dial ModeSelects the default dial mode Print Requiring printing ¾ Select Print or Print Setup from the File menuPrinting a Document Windows 98/Me Printer SettingsAccessing Printer Settings Windows NTWindows XP PCL Driver Layout Tab Paper Tab Image Options Tab Print Quality ModeToner Save Mode Image QualityUse Print Fonts Output Options TabPrint Order CollateCurrent Watermarks Add, Update and DeleteWatermark Tab Font AttributesAbout Tab PostScript Driver Flip on Short Edge Cancel ApplyFlip on Long Edge Pages Per SheetPaper / Quality Tab Paper SourceScan Twain Scanner Program Scanning Procedure Open the Image Editing ApplicationSelect the Scan Features Save the Image Select PreviewSelect Scan PreviewScan Machine Administration Options starting on Machine Setup¾ Using the Machine Setup Stamp RX Name German, Italian Spanish, Portuguese Numeric Keypad. Use Clock Mode to setSpeaker Control Finnish, Norwegian RussianIf the Fax Setup option Auto Reduction is set to Reports Reports AvailableSystem Admin Tools Reports Fax Phonebook Printing ReportsRunning ControlCentre Installing ControlCentreControlCentre ControlCentre screen displaysUsing ControlCentre PCLSettings Tab Advanced TabPhonebook Tab Firmware Update Tab Information TabPCL Tab Click on the Printer tab to set default print optionsPrinter Tab Click on the PCL tab to set options for PCL printingFlash Font and Macro Tab PostScript Tab¾ Enter the Master Access Code System Admin Tools Passcode ProtectSystem Admin Tools Department Department CodesKeys and press Enter Printing Department DataDepartment Set System Admin Tools Department Print ¾ Select the required report and press EnterDepartment Management ¾ Select Department usingManaging Departments Navigation Keys and press¾ To remove a Department Code, select Code and press Enter Management Department Mode Clear Department¾ To enable Department Mode, select On and press Enter Changing the Master Code ¾ Press the Machine Status key¾ To change the Master Code Passcode Protect Yes Enable Passcode ProtectionPasscode Protection To enter the new passcodeEnter Passcode System Admin Tools Change PasscodeChange the Passcode Enter ¾ Enter the existing passcode and press EnterClear Memory Clearing the MemoryMaintenance Tools Check the Serial NumberMaintenance Serial Number Notify Toner Low Maintenance Notify Toner Low¾ When prompted, enter New Drum New Drum¾ Select Clean Drum and press Enter Clean DrumSystem Admin Tools Passcode Protect Clean Drum Xerox WorkCentre M20 or M20i will print a special cleaning¾ Select the required Counter and press Enter System Admin Tools Passcode Protect BillingBilling Counters ¾ Select Auxiliary Access Enabling or Disabling Auxiliary AccessSystem Admin Tools Auxiliary Access Machine Administration Maintenance ¾ Open the Document Feeder CleaningDocument Glass and CVT Glass until they are clean and dry CVT GlassControl Panel and LCD Outside Areas of the MachineToner Cartridge Ordering SuppliesEurope Drum CartridgeToner Cartridge Toner Save ModeCustomer Replaceable Units Expected Cartridge LifeTo Re-distribute the Toner Machine returns to standbySetting the Product to Send Toner Low Information Drum Cartridge Replacing the Drum CartridgeMaintenance Reinstall the toner cartridge, then Troubleshooting General Input Misfeed Fault ClearanceDocument Jams Cover¾ Close the Document Feeder top cover Exit MisfeedFeeder Roller Misfeed ¾ Close the Document Feeder and reload the documentsPaper Feed Area When pulled, pull the releasePaper Jams Lever to open the side cover¾ Open the front cover ¾ Pull down on the Fuser Lever Paper Exit AreaClose the cover ¾ Turn the Jam Remove Lever back to the original position ¾ Close the front cover and side cover¾ Remove the jammed paper Sided JamBypass Tray Jam Paper out of the machineCustomer Support LCD Error Messages Polling Error Line ErrorLSU Error Non-Xerox Toner CartNo Paper Power FailureNo. Not Assigned RX Tray FullProblem and Solutions Charts Copying ProblemsPrinting Problems Irregular faded patches Half of the page is blankPrinting is too slow Black stainingMail Problems Mail Too Large Mail AssociatedCannot Delete Empty Address BookFaxing Problems Solution Chart Stripes are printed on Received original is printedDark and is illegible or black OriginalSpecifications Specifications Printer Specifications EmulationFax Specifications Scanner and Copier Specifications General Specifications Available Paper typesPlain paper, OHP film, Label, Envelope, Card, Postcard Paper Type L mm L InchSource Media Types Sizes Thickness Folio 16lb ~ 24lbInput Source Index NumericsIndex Test Scan Paper Specification Fax 12-4General 12-6Paper Index
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M20I, M20 specifications

The Xerox M20I and M20 are multifunction printers that excel in providing robust printing, copying, scanning, and faxing capabilities. They are geared towards small to medium-sized businesses that require reliable digital document processing.

The Xerox M20I is known for its advanced features, including its high-speed printing and the ability to handle a variety of media sizes up to A3. It delivers impressive print and copy speeds of up to 20 pages per minute, making it ideal for busy office environments. The M20I is equipped with a user-friendly interface, allowing users to navigate its functions effortlessly. The printer supports duplex printing, which helps reduce paper consumption and contributes to sustainability efforts.

One of the standout features of the M20I is its integration of advanced scanning technology. Users can scan documents directly to mobile devices, email, or network folders. The dual-side scanning capability further enhances productivity by allowing users to scan double-sided documents in a single pass. This feature minimizes the time spent on document handling, making it an efficient choice for offices that deal with high volumes of paperwork.

The Xerox M20I also focuses on security, offering robust document management features. It includes secure print options that require user authentication before printing, ensuring that sensitive information stays protected. Additionally, the device can be configured to meet regulatory compliance needs, which is crucial for businesses in industries with rigorous data protection requirements.

On the other hand, the Xerox M20 provides similar functionalities with a keen focus on value for money. While it lacks some advanced features of the M20I, it still delivers reliable performance with competitive print speeds and document handling capabilities. The M20 is designed to be easy to maintain and offers lower operational costs, making it an economical option for organizations on a budget.

Both models leverage Xerox's patented technologies, including the Easy Access USB port for direct printing from USB memory devices and the ConnectKey technology, which facilitates seamless integration into the digital workplace. This allows users to access cloud services and mobile printing options, enhancing flexibility in document management.

In summary, the Xerox M20I and M20 are versatile multifunction printers that cater to diverse office needs. With their blend of advanced features, security options, and cost-effectiveness, these devices are excellent choices for organizations looking to optimize their document workflows. Whether you choose the M20I for its enhanced capabilities or the M20 for its value, both models stand out in the competitive landscape of office printing solutions.
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