Xerox M20I manual Maintenance 10-1

Page 5

Clear Memory

9-24

Maintenance Tools

9-25

Enabling or Disabling Auxiliary Access

9-31

10 Maintenance

10-1

Cleaning

10-2

Ordering Supplies

10-4

Customer Replaceable Units

10-5

11 Troubleshooting

11-1

General

11-2

Fault Clearance

11-3

Customer Support

11-10

LCD Error Messages

11-11

Problem and Solutions Charts

11-14

12

Specifications

12-1

 

Introduction

12-2

 

Printer Specifications

12-3

 

Fax Specifications

12-4

 

Scanner and Copier Specifications

12-5

 

General Specifications

12-6

 

Media Specifications

12-7

13

Index

1-1

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

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Contents CopyCentre C20 WorkCentre M20/M20i User Guide By Xerox Corporation. All rights reserved Table of Contents Paper and Other Media Maintenance 10-1 Page Welcome Xerox CopyCentre C20 IntroductionXerox WorkCentre M20 Xerox WorkCentre M20iAbout This Guide Specification NoteItalic Typeface Bracket Text TypefaceInformation available for the products consists Related Information SourcesCustomer Support Safety Welcome Safety Standards England Telephone Number +44 0 1707 Regulatory InformationLaser Safety Question Electricity at Work Regulations UK onlyMy premises AL7 1HE France IrelandPortugal Finland Italy Spain Regulations EuropeData Coupler Information Regulations USAFax Send Header Requirements Welcome Regulations Canada Energy Star Environmental ComplianceGetting Started Tape UnpackingScanner Module ¾ Pull open the paper trayDocumentation AC Power CordStarter Toner Cartridge WorkCentre M20 and M20i onlyCopyCentre C20 WorkCentre M20 WorkCentre M20i Machine OverviewModels and Options Component Location Rear View Control Panel Overview Manual Group Job StatusManual Dial Speed DialConfirmation Use to activate a jobUse to stop an operation at any time Side cover Installing Drum and Toner Cartridges¾ Open the front cover Upward until it locks into placeMachine firmly until it locks into place Its bag and slide it into¾ Slide the toner cartridge into Left of the slot, until it locks into placeTelephone Line WorkCentre M20i only Making ConnectionsDocument Feeder WorkCentre M20 and M20i only USB or Parallel Port Cable¾ Connect the AC Power Cord to Powering On the MachineOn I position Machine displays ’Warming Up Please Wait...’Guide Loading PaperRear Max Fill Line Corner Snubbers¾ Do not fill above the Maximum Fill Line Getting Started Help List Mail Feature Æ Help ListHelp List Printing... displays Menu/Exit EnterMachine Setup Fax Setup Tray 1 Size Machine Setup¾ Press Enter to save your selections Enter Machine StatusLTR / A4 / LGL / Folio Machine Setup OptionsOff 15 / 30 / 60English, French GettingSpanish, Portuguese InchHour FastSlow ¾ Test Print or Scan Installing Software¾ Workstation Setup Driver Installation Selection will be confirmed ¾ Reboot the WorkstationYou will need to configure the printer drivers Workstation SetupPrinters and Faxes window will be displayed Properties window will be displayedGetting Started Test Scan Test Print or ScanTest Print Copy Select Copy Mode Copying ProcedureCurrent Reduction Number of Copies Enlarge Setting Select the Paper SupplyDocument Feeder Load the OriginalsNavigation Keys Enter ¾ Remove all staples and paper clips prior to loadingDocument Glass Select the Copy FeaturesAlign with the registration arrow in the rear left corner ¾ Lower the Document FeederPress Start Enter the QuantityNumeric Keypad Clear/Clear All KeysFeature Description Basic Copy FeaturesContrast Settings 25 400%Auto Fit CloneSided LongPhoto TextMixed Map Paper SupplyBypass Bypass TrayID Card Copy Special Copy FeaturesMenu/Exit Enter Navigation Keys Edges Small OrigBinder HolesBack BothFront Create Booklet TransparenciesMode. Press the Copy key to Activate Copy mode Using InterruptInterrupt feature and the Interrupt Select InterruptSelect the Interrupt Job Features Resume Current Job If another urgent job is required repeat the procedureNumeric Keypad Interrupt StartFeature Compatible FeaturesCopy Paper and Other Media Preparing Paper for Loading Using the Paper TraysLoading the Paper Trays Paper TrayRear Max Fill Line Corner Snubbers ¾ Ensure that the paper isPaper Supply key until Using the Bypass TrayRequired tray is lit on the Status Map Status MapPaper Support Bypass Tray Loading the Bypass Tray¾ Prepare a stack of paper or SurfaceEnter Paper Supply Bypass tray is lit on the StatusMap Selection Setting the Paper SizeDisplay shows Tray 1 Size on the bottom line ¾ Press Enter Media Sizes and Types Media SpecificationsPaper Tray Bypass Tray Plain paper EnvelopesMedia Guidelines Paper and Other Media Paper and Other Media Mail Guides to the size required Sending an E-mailDocument Original Type E-mail key Sided Color Resolution Select the E-Mail Key and FeaturesEnter the Sender’s Name Using the Numeric KeypadEnter the Recipient’s E-mail Address FromReview Addresses Entering Multiple RecipientsSend to Myself Select a File Type Enter a Mail SubjectMail Subject Select File TypeOriginal Type Sided Color Original Resolution Basic E-mail FeaturesResolution New Special E-mail FeaturesGroup Mail Use to delete an existing EditYes and press Enter SendLocal Address Book Individual Print AddressBook GroupOr delete users Using the Global Address Book¾ Begin to enter the E-mail address in the To field Can enter isMail Fax Guides to the size required Document Faxing ProcedureSelect the Fax key Fax mode Fax key remains illuminated When selected¾ Press the Fax key to activate Fax KeyEnter the Fax Number Lighten/Darken Original Type Sided Color ResolutionJob Status Enter Navigation Keys Job StatusKeypad Dialing Dialing MethodsSpeed Dialing Group DialingRedial Manual group dialingManual Dialing ¾ Press Fax Basic Fax FeaturesSelect if your original is ¾ Press Fax Sided Required and press EnterStandard Super Fine resolutionFine Super FineToll Save Special Fax FeaturesMemory Fax Delay FaxTX Poll Priority FaxPolling Batch TX PollStoring Documents in a Mailbox Fax Features Mailbox Mailbox NoMailbox Printing Mailbox Contents Deleting Mailbox Contents ¾ Enter the passcode for the mailbox and press Enter Polling from a MailboxMailbox Poll From Mailbox No Mailbox Send Mailbox No Sending to a MailboxChanging the Fax Setup Options Fax Setup OptionsMachine Setup Fax Setup Lighten/DarkenFax Setup Options Speed Dials On-Err Group DialsMSG Confirm Low Up to 5 digitsHigh Off PrintTone Pulse Dial ModeSelects the default dial mode Print Requiring printing ¾ Select Print or Print Setup from the File menuPrinting a Document Accessing Printer Settings Printer SettingsWindows 98/Me Windows NTWindows XP PCL Driver Layout Tab Paper Tab Toner Save Mode Print Quality ModeImage Options Tab Image QualityPrint Order Output Options TabUse Print Fonts CollateWatermark Tab Add, Update and DeleteCurrent Watermarks Font AttributesAbout Tab PostScript Driver Flip on Long Edge Cancel ApplyFlip on Short Edge Pages Per SheetPaper Source Paper / Quality TabScan Twain Scanner Program Open the Image Editing Application Scanning ProcedureSelect the Scan Features Select Scan Select PreviewSave the Image PreviewScan Machine Administration Options starting on Machine Setup¾ Using the Machine Setup Stamp RX Name Speaker Control Numeric Keypad. Use Clock Mode to setGerman, Italian Spanish, Portuguese Finnish, Norwegian RussianIf the Fax Setup option Auto Reduction is set to Reports Available ReportsPrinting Reports System Admin Tools Reports Fax PhonebookControlCentre Installing ControlCentreRunning ControlCentre ControlCentre screen displaysPCL Using ControlCentreAdvanced Tab Settings TabPhonebook Tab Information Tab Firmware Update TabPrinter Tab Click on the Printer tab to set default print optionsPCL Tab Click on the PCL tab to set options for PCL printingPostScript Tab Flash Font and Macro TabSystem Admin Tools Department System Admin Tools Passcode Protect¾ Enter the Master Access Code Department CodesKeys and press Enter Printing Department DataDepartment Set ¾ Select the required report and press Enter System Admin Tools Department PrintManaging Departments ¾ Select Department usingDepartment Management Navigation Keys and press¾ To remove a Department Code, select Code and press Enter Management Department Mode Clear Department¾ To enable Department Mode, select On and press Enter ¾ Press the Machine Status key Changing the Master Code¾ To change the Master Code Passcode Protection Enable Passcode ProtectionPasscode Protect Yes To enter the new passcodeChange the Passcode System Admin Tools Change PasscodeEnter Passcode Enter ¾ Enter the existing passcode and press EnterClearing the Memory Clear MemoryCheck the Serial Number Maintenance ToolsMaintenance Serial Number Notify Toner Low Maintenance Notify Toner Low¾ When prompted, enter New Drum New DrumSystem Admin Tools Passcode Protect Clean Drum Clean Drum¾ Select Clean Drum and press Enter Xerox WorkCentre M20 or M20i will print a special cleaning¾ Select the required Counter and press Enter System Admin Tools Passcode Protect BillingBilling Counters ¾ Select Auxiliary Access Enabling or Disabling Auxiliary AccessSystem Admin Tools Auxiliary Access Machine Administration Maintenance Document Glass and CVT Glass until they are clean and dry Cleaning¾ Open the Document Feeder CVT GlassOutside Areas of the Machine Control Panel and LCDEurope Ordering SuppliesToner Cartridge Drum CartridgeCustomer Replaceable Units Toner Save ModeToner Cartridge Expected Cartridge LifeMachine returns to standby To Re-distribute the TonerSetting the Product to Send Toner Low Information Replacing the Drum Cartridge Drum CartridgeMaintenance Reinstall the toner cartridge, then Troubleshooting General Document Jams Fault ClearanceInput Misfeed Cover¾ Close the Document Feeder top cover Exit MisfeedFeeder ¾ Close the Document Feeder and reload the documents Roller MisfeedPaper Jams When pulled, pull the releasePaper Feed Area Lever to open the side cover¾ Open the front cover ¾ Pull down on the Fuser Lever Paper Exit AreaClose the cover ¾ Close the front cover and side cover ¾ Turn the Jam Remove Lever back to the original positionBypass Tray Jam Sided Jam¾ Remove the jammed paper Paper out of the machineCustomer Support LCD Error Messages LSU Error Line ErrorPolling Error Non-Xerox Toner CartNo. Not Assigned Power FailureNo Paper RX Tray FullCopying Problems Problem and Solutions ChartsPrinting Problems Printing is too slow Half of the page is blankIrregular faded patches Black stainingMail Problems Cannot Delete Mail AssociatedMail Too Large Empty Address BookFaxing Problems Solution Chart Dark and is illegible or black Received original is printedStripes are printed on OriginalSpecifications Specifications Emulation Printer SpecificationsFax Specifications Scanner and Copier Specifications General Specifications Plain paper, OHP film, Label, Envelope, Card, Postcard Paper typesAvailable Paper Type L mm L InchSource Media Types Sizes Thickness Folio 16lb ~ 24lbInput Source Numerics IndexIndex Test Scan Paper Specification Fax 12-4General 12-6Paper Index
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M20I, M20 specifications

The Xerox M20I and M20 are multifunction printers that excel in providing robust printing, copying, scanning, and faxing capabilities. They are geared towards small to medium-sized businesses that require reliable digital document processing.

The Xerox M20I is known for its advanced features, including its high-speed printing and the ability to handle a variety of media sizes up to A3. It delivers impressive print and copy speeds of up to 20 pages per minute, making it ideal for busy office environments. The M20I is equipped with a user-friendly interface, allowing users to navigate its functions effortlessly. The printer supports duplex printing, which helps reduce paper consumption and contributes to sustainability efforts.

One of the standout features of the M20I is its integration of advanced scanning technology. Users can scan documents directly to mobile devices, email, or network folders. The dual-side scanning capability further enhances productivity by allowing users to scan double-sided documents in a single pass. This feature minimizes the time spent on document handling, making it an efficient choice for offices that deal with high volumes of paperwork.

The Xerox M20I also focuses on security, offering robust document management features. It includes secure print options that require user authentication before printing, ensuring that sensitive information stays protected. Additionally, the device can be configured to meet regulatory compliance needs, which is crucial for businesses in industries with rigorous data protection requirements.

On the other hand, the Xerox M20 provides similar functionalities with a keen focus on value for money. While it lacks some advanced features of the M20I, it still delivers reliable performance with competitive print speeds and document handling capabilities. The M20 is designed to be easy to maintain and offers lower operational costs, making it an economical option for organizations on a budget.

Both models leverage Xerox's patented technologies, including the Easy Access USB port for direct printing from USB memory devices and the ConnectKey technology, which facilitates seamless integration into the digital workplace. This allows users to access cloud services and mobile printing options, enhancing flexibility in document management.

In summary, the Xerox M20I and M20 are versatile multifunction printers that cater to diverse office needs. With their blend of advanced features, security options, and cost-effectiveness, these devices are excellent choices for organizations looking to optimize their document workflows. Whether you choose the M20I for its enhanced capabilities or the M20 for its value, both models stand out in the competitive landscape of office printing solutions.
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