Belkin PM01110EA user manual Setup Assistant cannot connect my Router to the Internet

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Troubleshooting

Table of Contents

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Problem:

The Setup Assistant cannot connect my Router to the Internet.

Solution:

If the Setup Assistant is not able to connect the Router to the Internet, please check the following items:

1.Use the troubleshooting suggestions within the Setup Assistant. If the troubleshooting screen does not open automatically, click on the “Troubleshoot” button in the lower, right-hand corner of the Setup Assistant window.

2.If your ISP requires a user name and password, make sure that you have typed in your user name and password correctly. Some user names require that the ISP’s domain be at the end of the name. Example: “myname@myisp.com”. The “@myisp.com” part of the user name may need to be typed as well as your user name.

If you continue to have no Internet connection, reference the section titled “Manually Configuring Network Settings” (page 86 of this User Manual) for alternate setup method.

Problem:

•The Setup Assistant completed installation, but my web browser doesn’t work.

•I am unable to connect to the Internet. The Router’s “Internet” light is off and the “Modem” light is blinking.

Solution:

If you cannot connect to the Internet, the “Internet” light is off, and the “Modem” light is blinking, the problem may be that your modem and Router are not connected properly.

1.Make sure the network cable between the modem and the Router is connected. We strongly recommend using the cable that was supplied with your cable or DSL modem for this purpose. The cable should be connected at one end to the Router’s “Modem” port, and at the other end to the network port on your modem.

2.Unplug the cable or DSL modem from its power source for three minutes. After three minutes, plug the modem back into its power source. This may force the modem to properly recognize the Router.

3.Unplug the power to your Router, wait 10 seconds, and then reconnect the power. This will cause the Router to reattempt communication with the modem.

If the “Modem” light on the Router is not lit after completing these steps, please contact Belkin Technical Support.

4.Try shutting down and restarting your computer.

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Contents Router Table of Contents Advantages of a Wireless Network IntroductionBenefits of a Home Network Introduction Placement of your Router for Optimal PerformanceImportant Factors for Placement and Setup Wireless Router PlacementCordless Phones Avoid Obstacles and InterferenceSecure Connections, VPNs, and AOL Choose the Quietest Channel for your Wireless NetworkProduct Overview Product FeaturesProduct Overview System Requirements Package ContentsSetup Assistant Software System Requirements Knowing your RouterKnowing your Router Modem LED Power LEDWireless LED Knowing your RouterInternet LED Wired LEDs 1 2 3Resetting the Router Power JackConnections to Computers Wired Computer Ports Gray Reset ButtonSetup Assistant Modem Requirements Connecting and Configuring your RouterHardware Connections Connecting and Configuring your RouterSet Up the Router Run Setup Assistant Software Confirmation Screen Select CountryProgress Screen Checking Settings Verifying Hardware Connections Naming your Wireless Network Requesting Internet Account Info if needed Checking Internet Connection Configuring the RouterCongratulations Troubleshooting Optional Assistance Connecting Other Computers Set Up Wireless Security Run the Security Assistant Software Progress Screen Picking the Security Type Creating a Network Key Transferring the Key Verifying the Connection Congratulations Connect your Router Alternate Setup MethodAlternate Setup Method Alternate Setup Method Logging into the Router Logging out of the Router Using the Web-Based Advanced User Interface Home Button Internet Status IndicatorLogin/Logout Button Quick-Navigation LinksVersion Info LAN SettingsName Features Internet SettingsSetting your Connection Type Change WAN MAC Address IP Address Subnet MaskISP Gateway Address Setting your ISP Connection Type to PPPoE My Internet IP PasswordService Name Optional User NameAlternate Setup Method Host Name Pptp PasswordService IP Address Pptp AccountAlternate Setup Method L2TP Account L2TP PasswordSetting Custom Domain Name Server DNS Settings Configuring your WAN Media Access Controller MAC Address Cloning your MAC AddressEntering a Specific MAC Address Using the Web-Based Advanced User Interface Changing LAN SettingsViewing the LAN Settings IP Pool Using the Web-Based Advanced User InterfaceViewing the Dhcp Client List Lease TimeLocal Domain Name Changing the Wireless Network Name Ssid Configuring the Wireless Network SettingsOff Mode Using the Wireless Mode SwitchB Mode Only ModeChanging the Wireless Channel Using the Broadcast Ssid Feature QoS Quality of Service ConfigurationProtected Mode Switch Securing your Wi-FiNetwork Wired Equivalent Privacy WEPBit WEP Encryption Keys Wi-Fi Protected Access WPASharing the Same Network Keys Using a Hexadecimal KeyAF 0F 4B C3 D4 = 64-bit WEP key WEP Setup Bit WEP EncryptionC3 03 0F AF 0F 4B B2 C3 D4 4B C3 D4 E7 = 128-bit WEP key Using Wi-Fi Protected Setup Changing the Wireless Security SettingsWPA Setup Guest Access Setting WPA/WPA2Using the Web-Based Advanced User Interface Using the Access Point Mode What is a Wireless Bridge? Wireless Range Extension and BridgingRange Extension Adding Another Network Segment Wirelessly`i\c\jjLe`m\ijXc J\i`XcEf1 IXe\ok\e\i Using the Web-Based Advanced User Interface Configuring the Firewall Configuring Internal Forwarding Settings Using the Web-Based Advanced User Interface Setting MAC Address Filtering Enabling the Demilitarized Zone DMZ Setting up the Router’s Dynamic DNS Ddns Update Client Utilities Tab Restarting the Router Restarting the Router to Restore Normal OperationRestoring Factory Default Settings Using the Web-Based Advanced User Interface Saving a Current Configuration Using the Web-Based Advanced User Interface Restoring a Previous Configuration Using the Web-Based Advanced User Interface Searching for a New Version of Firmware Updating the FirmwareDownloading a New Version of Firmware Using the Web-Based Advanced User Interface Updating the Router’s Firmware Using the Web-Based Advanced User Interface Changing System Settings Setting or Changing the Administrator PasswordChanging the Login Time-Out Setting Enabling Remote Management Setting the Time and Time ZoneEnabling/Disabling UPnP Enabling/Disabling Auto Firmware UpdateManually Configuring Network Settings Manually Configuring Network Adapters in Windows 98SE or Me Manually Configuring Network SettingsManually Configuring Network Adapters in Mac OS up to Manually Configuring Network Adapters in Mac OS X Manually Configuring Network Settings Internet Explorer 4.0 or Higher Recommended Web Browser SettingsNetscape Navigator 4.0 or Higher Recommended Web Browser SettingsTroubleshooting ProblemSolution Troubleshooting Setup Assistant cannot find my Router Setup Assistant cannot connect my Router to the Internet Troubleshooting Can’t connect to the Internet wirelessly 100 Limiting the Wireless Transmit Rate 102 C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key For example C3030FAF4BB2C3D44BC3D4E7E4 = 128-bit key 105 106 107 Enabling WPA-PSK 109 Federal Communications Commission Notice InformationFCC Statement F5D7234-4IC Radiation Exposure Statement InformationModifications Canada-Industry Canada ICWhat the period of coverage is What this warranty coversWhat will we do to correct problems? What is not covered by this warranty?How state law relates to the warranty 114 115