Belkin PM01110-A user manual Setup Assistant cannot find my Router

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Troubleshooting

Table of Contents

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Problem:

The Setup Assistant cannot find my Router.

Solution:

If the Setup Assistant is not able to find the Router during the installation process, please check the following items:

1.If the Setup Assistant is not able to find the Router during the installation process, there may be third-party firewall software installed on the computer attempting to access the Internet.

Examples of third-party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and Norton Personal Firewall.

If you do have firewall software installed on your computer, please make sure that you properly configure it. You can determine if the firewall software is preventing Internet access by temporarily turning it off. If, while the firewall is disabled, Internet access works properly, you will need to change the firewall settings to function properly when it is turned on.

Please refer to the instructions provided by the publisher of your firewall software for instructions on configuring the firewall to allow Internet access.

2.Unplug power to the Router for 10 seconds, and then plug the power back into the Router. Ensure that the Router’s Power light is on; it should be solid green. If not, check to make sure that the AC adapter is correctly connected to the Router and plugged into a wall outlet.

3.Ensure that you have a cable (use the cable included with the Router) connected between (1) the network (Ethernet) port on the back of the computer and (2) one of the LAN ports, labeled “1” through “4”, on the back of the Router.

Note: The computer should NOT be connected to the port labeled “Modem” on the back of the Router.

4.Try shutting down and restarting your computer, then rerunning the Setup Assistant.

If the Setup Assistant is still unable to find the Router, reference the section titled “Manually Configuring Network Settings” for installation steps.

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Contents Wireless Router Table of Contents Benefits of a Home Network Advantages of a Wireless NetworkIntroduction Wireless Router Placement Placement of your Router for Optimal PerformanceImportant Factors for Placement and Setup IntroductionChoose the Quietest Channel for your Wireless Network Cordless PhonesSecure Connections, VPNs, and AOL Product Features Product OverviewProduct Overview Knowing your Router Package ContentsSetup Assistant Software System Requirements System RequirementsKnowing your Router Power LEDWireless Network LED Modem LEDWired LEDs 1 2 3 Internet LEDReset Button Power JackConnections to Computers Wired Computer Ports Gray Resetting the RouterModem Requirements Connecting and Configuring your RouterSetup Assistant Connecting and Configuring your Router Hardware ConnectionsSet Up the Router Run the Setup Assistant Software Select Country Confirmation ScreenProgress Screen Checking Settings Verifying Hardware Connections Naming your Wireless Network Connecting and Configuring your Router Configuring the Router Checking Internet Connection Congratulations Troubleshooting Optional Assistance Connecting Other Computers Set Up Wireless Security Run the Security Assistant Software Progress Screen Picking the Security Type Creating a Network Key Transferring the Key Verifying the Connection Congratulations Alternate Setup Method Alternate Setup Method Logging into the Router Logging out of the Router Using the Web-Based Advanced User Interface Quick-Navigation Links Internet Status IndicatorLogin/Logout Button Home ButtonInternet WAN Settings LAN SettingsName Features Version InfoSetting your Connection Type Change WAN MAC Address ISP Gateway Address IP AddressSubnet Mask Setting your ISP Connection Type to PPPoE Your connection type is PPPoE ifUser Name PasswordService Name MTUAlternate Setup Method Get IP by Dhcp Default GatewayUser ID Setting Custom Domain Name Server DNS Settings Entering a Specific MAC Address Configuring your WAN Media Access Controller MAC AddressCloning your MAC Address Using the Web-Based Advanced User Interface Changing LAN Settings Viewing the LAN SettingsDhcp Server Using the Web-Based Advanced User InterfaceIP Address IP Pool Lease TimeConfiguring the Wireless Network Settings Viewing the Dhcp Client ListChanging the Wireless Network Name Ssid Ssid Broadcast Feature Using the Wireless Mode Switch11b Only Mode Mixed 11b+11g Mode11g Only Mode When to Use 11b Only ModeChanging the Wireless Channel Protected Mode Switch Bit WEP Securing your Wi-FiNetworkWired Equivalent Privacy WEP Wi-Fi Protected Access WPA Encryption KeysUsing a Hexadecimal Key Sharing the Same Network KeysWEP Setup Bit WEP Encryption AF 0F 4B C3 D4 = 64-bit WEP keyC3 03 0F AF 0F 4B B2 C3 D4 4B C3 D4 E7 = 128-bit WEP key Changing the Wireless Security Settings Using Wi-Fi Protected SetupWPA Setup Setting WPA/WPA2 Guest Access Optional Using the Web-Based Advanced User Interface Using the Web-Based Advanced User Interface Using the Access Point Mode Configuring the Firewall Configuring Internal Forwarding Settings Entering Settings into the Virtual ServerSetting Client IP Filters Setting MAC Address Filtering Enabling the Demilitarized Zone DMZ Utilities Tab WAN Ping BlockingRestoring Factory Default Settings Restarting the RouterSaving a Current Configuration Restoring a Previous Configuration Updating the Firmware Using the Web-Based Advanced User Interface Changing System Settings Setting or Changing the Administrator Password Changing the Login Time-Out SettingSetting the Time and Time Zone Enabling Remote ManagementEnabling/Disabling Auto Firmware Update Enabling/Disabling UPnPManually Configuring Network Settings Manually Configuring Network Settings Manually Configuring Network Adapters in Windows 98SE or MeManually Configuring Network Adapters in Mac OS up to Manually Configuring Network Settings Manually Configuring Network Settings Recommended Web Browser Settings Internet Explorer 4.0 or HigherRecommended Web Browser Settings Netscape Navigator 4.0 or HigherSolution TroubleshootingProblem Troubleshooting Setup Assistant cannot find my Router Setup Assistant cannot connect my Router to the Internet Troubleshooting Can’t connect to the Internet wirelessly Troubleshooting Limiting the Wireless Transmit Rate How do I extend the range of my wireless network? C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key For example C3030FAF4BB2C3D44BC3D4E7E4 = 128-bit key Do Belkin products support WPA? Troubleshooting Troubleshooting Enabling WPA-PSK no server Wireless Comparison Chart FrequencyTechnical Support F5D7234-4 InformationFCC Statement Federal Communications Commission NoticeEurope-European Union Notice InformationModifications Canada-Industry Canada ICBelkin International, Inc., Limited 1-Year Product Warranty How state law relates to the warranty 10220 654