Belkin PM01110-A user manual Setup Assistant cannot connect my Router to the Internet

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Troubleshooting

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Problem:

The Setup Assistant cannot connect my Router to the Internet.

Solution:

If the Setup Assistant is not able to connect the Router to the Internet, please check the following items:

1.Use the troubleshooting suggestions within the Setup Assistant. If the troubleshooting screen does not open automatically, click on the “Troubleshoot” button in the lower, right-hand corner of the Setup Assistant window.

2.If your ISP requires a user name and password, make sure that you have typed in your user name and password correctly. Some user names require that the ISP’s domain be at the end of the name. Example: “myname@myisp.com”. The “@myisp.com” part of the user name may need to be typed as well as your user name.

If you continue to have no Internet connection, reference the section titled “Manually Configuring Network Settings” (page 75 of this User Manual) for alternate setup method.

Problem:

•The Setup Assistant completed installation, but my web browser doesn’t work.

•I am unable to connect to the Internet. The Router’s “Modem” light is off and the “Internet” light is blinking.

Solution:

If you cannot connect to the Internet, the “Modem” light is off, and the “Internet” light is blinking, the problem may be that your modem and Router are not connected properly.

1.Make sure the network cable between the modem and the Router is connected. We strongly recommend using the cable that was supplied with your cable or DSL modem for this purpose. The cable should be connected at one end to the Router’s “Modem” port, and at the other end to the network port on your modem.

2.Unplug the cable or DSL modem from its power source for three minutes. After three minutes, plug the modem back into its power source. This may force the modem to properly recognize the Router.

3.Unplug the power to your Router, wait 10 seconds, and then reconnect the power. This will cause the Router to reattempt communication with the modem.

If the “Modem” light on the Router is not lit after completing these steps, please contact Belkin Technical Support.

4.Try shutting down and restarting your computer.

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Contents Wireless Router Table of Contents Advantages of a Wireless Network IntroductionBenefits of a Home Network Introduction Placement of your Router for Optimal PerformanceImportant Factors for Placement and Setup Wireless Router PlacementCordless Phones Choose the Quietest Channel for your Wireless NetworkSecure Connections, VPNs, and AOL Product Overview Product FeaturesProduct Overview System Requirements Package ContentsSetup Assistant Software System Requirements Knowing your RouterModem LED Power LEDWireless Network LED Knowing your RouterInternet LED Wired LEDs 1 2 3Resetting the Router Power JackConnections to Computers Wired Computer Ports Gray Reset ButtonConnecting and Configuring your Router Setup AssistantModem Requirements Hardware Connections Connecting and Configuring your RouterSet Up the Router Run the Setup Assistant Software Confirmation Screen Select CountryProgress Screen Checking Settings Verifying Hardware Connections Naming your Wireless Network Connecting and Configuring your Router Configuring the Router Checking Internet Connection Congratulations Troubleshooting Optional Assistance Connecting Other Computers Set Up Wireless Security Run the Security Assistant Software Progress Screen Picking the Security Type Creating a Network Key Transferring the Key Verifying the Connection Congratulations Alternate Setup Method Alternate Setup Method Logging into the Router Logging out of the Router Using the Web-Based Advanced User Interface Home Button Internet Status IndicatorLogin/Logout Button Quick-Navigation LinksVersion Info LAN SettingsName Features Internet WAN SettingsSetting your Connection Type Change WAN MAC Address IP Address Subnet MaskISP Gateway Address Your connection type is PPPoE if Setting your ISP Connection Type to PPPoEMTU PasswordService Name User NameAlternate Setup Method Default Gateway User IDGet IP by Dhcp Setting Custom Domain Name Server DNS Settings Configuring your WAN Media Access Controller MAC Address Cloning your MAC AddressEntering a Specific MAC Address Using the Web-Based Advanced User Interface Viewing the LAN Settings Changing LAN SettingsLease Time Using the Web-Based Advanced User InterfaceIP Address IP Pool Dhcp ServerViewing the Dhcp Client List Configuring the Wireless Network SettingsChanging the Wireless Network Name Ssid Using the Wireless Mode Switch Ssid Broadcast FeatureWhen to Use 11b Only Mode Mixed 11b+11g Mode11g Only Mode 11b Only ModeChanging the Wireless Channel Protected Mode Switch Securing your Wi-FiNetwork Wired Equivalent Privacy WEPBit WEP Encryption Keys Wi-Fi Protected Access WPASharing the Same Network Keys Using a Hexadecimal KeyAF 0F 4B C3 D4 = 64-bit WEP key WEP Setup Bit WEP EncryptionC3 03 0F AF 0F 4B B2 C3 D4 4B C3 D4 E7 = 128-bit WEP key Using Wi-Fi Protected Setup Changing the Wireless Security SettingsWPA Setup Setting WPA/WPA2 Guest Access Optional Using the Web-Based Advanced User Interface Using the Web-Based Advanced User Interface Using the Access Point Mode Configuring the Firewall Entering Settings into the Virtual Server Configuring Internal Forwarding SettingsSetting Client IP Filters Setting MAC Address Filtering Enabling the Demilitarized Zone DMZ WAN Ping Blocking Utilities TabRestarting the Router Restoring Factory Default SettingsSaving a Current Configuration Restoring a Previous Configuration Updating the Firmware Using the Web-Based Advanced User Interface Changing System Settings Changing the Login Time-Out Setting Setting or Changing the Administrator PasswordEnabling Remote Management Setting the Time and Time ZoneEnabling/Disabling UPnP Enabling/Disabling Auto Firmware UpdateManually Configuring Network Settings Manually Configuring Network Adapters in Windows 98SE or Me Manually Configuring Network SettingsManually Configuring Network Adapters in Mac OS up to Manually Configuring Network Settings Manually Configuring Network Settings Internet Explorer 4.0 or Higher Recommended Web Browser SettingsNetscape Navigator 4.0 or Higher Recommended Web Browser SettingsTroubleshooting ProblemSolution Troubleshooting Setup Assistant cannot find my Router Setup Assistant cannot connect my Router to the Internet Troubleshooting Can’t connect to the Internet wirelessly Troubleshooting Limiting the Wireless Transmit Rate How do I extend the range of my wireless network? C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key For example C3030FAF4BB2C3D44BC3D4E7E4 = 128-bit key Do Belkin products support WPA? Troubleshooting Troubleshooting Enabling WPA-PSK no server Frequency Wireless Comparison ChartTechnical Support Federal Communications Commission Notice InformationFCC Statement F5D7234-4Canada-Industry Canada IC InformationModifications Europe-European Union NoticeBelkin International, Inc., Limited 1-Year Product Warranty 102 How state law relates to the warranty20 654