Belkin PM01110-A user manual Troubleshooting

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Troubleshooting

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Problem:

•The Setup Assistant completed installation, but my web browser doesn’t work.

•I am unable to connect to the Internet. The Router’s “Modem” light is on and the “Internet” light is blinking.

Solution:

If you cannot connect to the Internet, the “Modem” light is on, and the “Internet” light is blinking, the problem may be that your connection type may not match the ISP’s connection.

•If you have a “static IP address” connection, your ISP must assign you the IP address, subnet mask, and gateway address. Please refer to the section entitled “Alternate Setup Method” for details on changing this setting.

•If you have a “PPPoE” connection, your ISP will assign you a user name and password and sometimes a service name. Make sure the Router connection type is configured to PPPoE and the settings are entered properly. Please refer to the section entitled “Alternate Setup Method” for details on changing this setting.

•You may need to configure your Router to meet the specific requirements of your ISP. To search our Knowledge Base for ISP-specific issues, go to: http://web.belkin.com/support and type in “ISP”.

Problem:

•The Setup Assistant completed, but my web browser doesn’t work.

•I am unable to connect to the Internet. The “Modem” light on my Router is blinking and the “Internet” light is solid.

Solution:

If the “Modem” light is blinking and the “Internet” light is solid, but you are unable to access the Internet, there may be third-party firewall software installed on the computer attempting to access the Internet. Examples of third-party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and Norton Personal Firewall.

If you do have firewall software installed on your computer, please make sure that you properly configure it. You can determine if the firewall software is preventing Internet access by temporarily turning it off. If, while the firewall is disabled and Internet access works properly, you will need to change the firewall settings to function properly when it is turned on.

Please refer to the instructions provided by the publisher of your firewall software for instructions on configuring the firewall to allow Internet access.

If you are still unable to access the Internet after disabling any firewall software, please contact Belkin Technical Support.

If you are still unable to access the Internet after verifying these settings, please contact Belkin Technical Support.

G Wireless Router

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Contents Wireless Router Table of Contents Introduction Advantages of a Wireless NetworkBenefits of a Home Network Placement of your Router for Optimal Performance Important Factors for Placement and SetupWireless Router Placement IntroductionChoose the Quietest Channel for your Wireless Network Cordless PhonesSecure Connections, VPNs, and AOL Product Features Product OverviewProduct Overview Package Contents Setup Assistant Software System RequirementsKnowing your Router System RequirementsPower LED Wireless Network LEDKnowing your Router Modem LEDWired LEDs 1 2 3 Internet LEDPower Jack Connections to Computers Wired Computer Ports GrayReset Button Resetting the RouterSetup Assistant Connecting and Configuring your RouterModem Requirements Connecting and Configuring your Router Hardware ConnectionsSet Up the Router Run the Setup Assistant Software Select Country Confirmation ScreenProgress Screen Checking Settings Verifying Hardware Connections Naming your Wireless Network Connecting and Configuring your Router Configuring the Router Checking Internet Connection Congratulations Troubleshooting Optional Assistance Connecting Other Computers Set Up Wireless Security Run the Security Assistant Software Progress Screen Picking the Security Type Creating a Network Key Transferring the Key Verifying the Connection Congratulations Alternate Setup Method Alternate Setup Method Logging into the Router Logging out of the Router Using the Web-Based Advanced User Interface Internet Status Indicator Login/Logout ButtonQuick-Navigation Links Home ButtonLAN Settings Name FeaturesInternet WAN Settings Version InfoSetting your Connection Type Change WAN MAC Address Subnet Mask IP AddressISP Gateway Address Setting your ISP Connection Type to PPPoE Your connection type is PPPoE ifPassword Service NameUser Name MTUAlternate Setup Method User ID Default GatewayGet IP by Dhcp Setting Custom Domain Name Server DNS Settings Cloning your MAC Address Configuring your WAN Media Access Controller MAC AddressEntering a Specific MAC Address Using the Web-Based Advanced User Interface Changing LAN Settings Viewing the LAN SettingsUsing the Web-Based Advanced User Interface IP Address IP PoolDhcp Server Lease TimeConfiguring the Wireless Network Settings Viewing the Dhcp Client ListChanging the Wireless Network Name Ssid Ssid Broadcast Feature Using the Wireless Mode SwitchMixed 11b+11g Mode 11g Only Mode11b Only Mode When to Use 11b Only ModeChanging the Wireless Channel Protected Mode Switch Wired Equivalent Privacy WEP Securing your Wi-FiNetworkBit WEP Wi-Fi Protected Access WPA Encryption KeysUsing a Hexadecimal Key Sharing the Same Network KeysWEP Setup Bit WEP Encryption AF 0F 4B C3 D4 = 64-bit WEP keyC3 03 0F AF 0F 4B B2 C3 D4 4B C3 D4 E7 = 128-bit WEP key Changing the Wireless Security Settings Using Wi-Fi Protected SetupWPA Setup Setting WPA/WPA2 Guest Access Optional Using the Web-Based Advanced User Interface Using the Web-Based Advanced User Interface Using the Access Point Mode Configuring the Firewall Configuring Internal Forwarding Settings Entering Settings into the Virtual ServerSetting Client IP Filters Setting MAC Address Filtering Enabling the Demilitarized Zone DMZ Utilities Tab WAN Ping BlockingRestoring Factory Default Settings Restarting the RouterSaving a Current Configuration Restoring a Previous Configuration Updating the Firmware Using the Web-Based Advanced User Interface Changing System Settings Setting or Changing the Administrator Password Changing the Login Time-Out SettingSetting the Time and Time Zone Enabling Remote ManagementEnabling/Disabling Auto Firmware Update Enabling/Disabling UPnPManually Configuring Network Settings Manually Configuring Network Settings Manually Configuring Network Adapters in Windows 98SE or MeManually Configuring Network Adapters in Mac OS up to Manually Configuring Network Settings Manually Configuring Network Settings Recommended Web Browser Settings Internet Explorer 4.0 or HigherRecommended Web Browser Settings Netscape Navigator 4.0 or HigherProblem TroubleshootingSolution Troubleshooting Setup Assistant cannot find my Router Setup Assistant cannot connect my Router to the Internet Troubleshooting Can’t connect to the Internet wirelessly Troubleshooting Limiting the Wireless Transmit Rate How do I extend the range of my wireless network? C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key For example C3030FAF4BB2C3D44BC3D4E7E4 = 128-bit key Do Belkin products support WPA? Troubleshooting Troubleshooting Enabling WPA-PSK no server Wireless Comparison Chart FrequencyTechnical Support Information FCC StatementF5D7234-4 Federal Communications Commission NoticeInformation ModificationsEurope-European Union Notice Canada-Industry Canada ICBelkin International, Inc., Limited 1-Year Product Warranty How state law relates to the warranty 10220 654
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