Belkin PM01110-A user manual Troubleshooting

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Troubleshooting

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Problem:

I can’t connect to the Internet wirelessly, but my network name is listed.

Solution:

If the name of your network is listed in the “Available Networks” list, please follow the steps below to connect wirelessly:

1.Click on the correct network name in the “Available Networks” list.

2.If the network has security (encryption) enabled, you will need to enter the network key. For more information regarding security, see the section entitled “Securing your Wi-Fi Network” in this User Manual.

3.Within a few seconds, the tray icon in the lower, left-hand corner of your screen should turn green, indicating a successful connection to the network.

Problem:

I can’t connect to the Internet wirelessly, and my network name is not listed.

Solution:

If the correct network name is not listed under “Available Networks” in the wireless configuration utility, please attempt the following troubleshooting steps:

1.Temporarily move your computer, if possible, five to 10 feet away from the Router. Close the wireless configuration utility, and reopen it. If the correct network name now appears under “Available Networks”, you may have a range or interference problem. Please see the suggestions discussed in the section titled “Placement of your Router for Optimal Performance” in this User Manual.

2.Using a computer that is connected to the Router through a network cable (as opposed to wirelessly), ensure that “Broadcast SSID” is enabled. This setting is found on the Router’s wireless “Channel and SSID” configuration page.

If you are still unable to access the Internet after completing these steps, please contact Belkin Technical Support.

G Wireless Router

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Contents Wireless Router Table of Contents Advantages of a Wireless Network IntroductionBenefits of a Home Network Wireless Router Placement Placement of your Router for Optimal PerformanceImportant Factors for Placement and Setup IntroductionChoose the Quietest Channel for your Wireless Network Cordless PhonesSecure Connections, VPNs, and AOL Product Features Product OverviewProduct Overview Knowing your Router Package ContentsSetup Assistant Software System Requirements System RequirementsKnowing your Router Power LEDWireless Network LED Modem LEDWired LEDs 1 2 3 Internet LEDReset Button Power JackConnections to Computers Wired Computer Ports Gray Resetting the RouterConnecting and Configuring your Router Setup AssistantModem Requirements Connecting and Configuring your Router Hardware ConnectionsSet Up the Router Run the Setup Assistant Software Select Country Confirmation ScreenProgress Screen Checking Settings Verifying Hardware Connections Naming your Wireless Network Connecting and Configuring your Router Configuring the Router Checking Internet Connection Congratulations Troubleshooting Optional Assistance Connecting Other Computers Set Up Wireless Security Run the Security Assistant Software Progress Screen Picking the Security Type Creating a Network Key Transferring the Key Verifying the Connection Congratulations Alternate Setup Method Alternate Setup Method Logging into the Router Logging out of the Router Using the Web-Based Advanced User Interface Quick-Navigation Links Internet Status IndicatorLogin/Logout Button Home ButtonInternet WAN Settings LAN SettingsName Features Version InfoSetting your Connection Type Change WAN MAC Address IP Address Subnet MaskISP Gateway Address Setting your ISP Connection Type to PPPoE Your connection type is PPPoE ifUser Name PasswordService Name MTUAlternate Setup Method Default Gateway User IDGet IP by Dhcp Setting Custom Domain Name Server DNS Settings Configuring your WAN Media Access Controller MAC Address Cloning your MAC AddressEntering a Specific MAC Address Using the Web-Based Advanced User Interface Changing LAN Settings Viewing the LAN SettingsDhcp Server Using the Web-Based Advanced User InterfaceIP Address IP Pool Lease TimeConfiguring the Wireless Network Settings Viewing the Dhcp Client ListChanging the Wireless Network Name Ssid Ssid Broadcast Feature Using the Wireless Mode Switch11b Only Mode Mixed 11b+11g Mode11g Only Mode When to Use 11b Only ModeChanging the Wireless Channel Protected Mode Switch Securing your Wi-FiNetwork Wired Equivalent Privacy WEPBit WEP Wi-Fi Protected Access WPA Encryption KeysUsing a Hexadecimal Key Sharing the Same Network KeysWEP Setup Bit WEP Encryption AF 0F 4B C3 D4 = 64-bit WEP keyC3 03 0F AF 0F 4B B2 C3 D4 4B C3 D4 E7 = 128-bit WEP key Changing the Wireless Security Settings Using Wi-Fi Protected SetupWPA Setup Setting WPA/WPA2 Guest Access Optional Using the Web-Based Advanced User Interface Using the Web-Based Advanced User Interface Using the Access Point Mode Configuring the Firewall Configuring Internal Forwarding Settings Entering Settings into the Virtual ServerSetting Client IP Filters Setting MAC Address Filtering Enabling the Demilitarized Zone DMZ Utilities Tab WAN Ping BlockingRestoring Factory Default Settings Restarting the RouterSaving a Current Configuration Restoring a Previous Configuration Updating the Firmware Using the Web-Based Advanced User Interface Changing System Settings Setting or Changing the Administrator Password Changing the Login Time-Out SettingSetting the Time and Time Zone Enabling Remote ManagementEnabling/Disabling Auto Firmware Update Enabling/Disabling UPnPManually Configuring Network Settings Manually Configuring Network Settings Manually Configuring Network Adapters in Windows 98SE or MeManually Configuring Network Adapters in Mac OS up to Manually Configuring Network Settings Manually Configuring Network Settings Recommended Web Browser Settings Internet Explorer 4.0 or HigherRecommended Web Browser Settings Netscape Navigator 4.0 or HigherTroubleshooting ProblemSolution Troubleshooting Setup Assistant cannot find my Router Setup Assistant cannot connect my Router to the Internet Troubleshooting Can’t connect to the Internet wirelessly Troubleshooting Limiting the Wireless Transmit Rate How do I extend the range of my wireless network? C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key For example C3030FAF4BB2C3D44BC3D4E7E4 = 128-bit key Do Belkin products support WPA? Troubleshooting Troubleshooting Enabling WPA-PSK no server Wireless Comparison Chart FrequencyTechnical Support F5D7234-4 InformationFCC Statement Federal Communications Commission NoticeEurope-European Union Notice InformationModifications Canada-Industry Canada ICBelkin International, Inc., Limited 1-Year Product Warranty How state law relates to the warranty 10220 654