3M 11-81375-227 manual Maintenance and Troubleshooting, Maintaining Your Touch Display

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3M™ MicroTouch™ Display M1500SS User Guide

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CHAPTER 4

Maintenance and Troubleshooting

If you have a problem setting up or using your display, you may be able to solve it yourself. Before calling 3M Touch Systems, try the suggested actions that are appropriate to the problems you are experiencing with the display. You may also want to consult your video card user’s manual for additional troubleshooting advice.

Maintaining Your Touch Display

To maintain your display and keep your display operating at peak performance:

Keep your display and touch sensor clean.

Adjust the display video controls. Refer to Chapter 3 for more information.

Do not install the display in a place where ventilation may be hindered. Always maintain adequate ventilation to protect the display from overheating and to ensure reliable and continued operation.

Touch Sensor Care and Cleaning

The touch sensor requires very little maintenance. 3M Touch Systems recommends that you periodically clean the glass touch sensor surface.

Typically, an isopropyl alcohol and water solution ratio of 50:50 is the best cleaning agent for your touch sensor. You can also use straight isopropyl alcohol.

CAUTION

To avoid the potentially hazardous situations associated with the use of alcohol or other solvents which may result in minor or moderate injury or property damage:

Follow all instructions and recommendations in the manufacturer's Material Safety Data Sheet and product label.

Be sure to follow solvent manufacturer's precautions and directions for use when using any solvents

It is important to avoid using any caustic chemicals on the touch sensor. Do not use any vinegar-based solutions.

Apply the cleaner with a soft, lint-free cloth. Avoid using gritty cloths.

3M Touch Systems, Inc. Proprietary Information

Document #19-258

Rev AH

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Contents Page 3M MicroTouch Display M1500SS User Guide Contents Chapter Maintenance and Troubleshooting Explanation of Signal Word Consequences Important Safety InformationOverview Intended UseHJC HASU05F Important Notes Service and Repair IndicatorsContact 3M Touch Systems 3M Touch Systems Support ServicesOverview Introduction to Flat Panel DisplaysOptions for Using Other Video Resolutions Native Video Resolution on a Flat Panel DisplaySystem Requirements Setting Up Your M1500SS DisplayArm Mounting Option Unpacking Your Touch DisplayDisassembling the Yoke & Base for Arm Mounting Countertop Base Mounting OptionAdjusting the Viewing Angle Access to the Video ControlsConfiguring the Display Settings Installing the Video Card and Video DriverApplicable Display Mode and Refresh Rate Supported Video Display Modes and Refresh RatesUsing the Standard Controls for the Video Card Multimedia FeaturesOptional Card Reader Bracket Supported MagStripe ReadersAll mini sized readers Supported MagStripe Readers ID Tech MagTekIdentifying Your Display Connections Connecting the DisplayConnecting the M1500SS Cables to your Computer Removing the Cable Management Cover Cable Management SystemSliding Cable Management Cover Off Base Testing the M1500SS DisplayInstalling Touch Software Video Display Options Adjusting the M1500SS Video DisplayBrightness Auto ConfigPosition ContrastColor Miscellaneous Menu ImageDo not Release Lock Out FeaturePage Maintaining Your Touch Display Maintenance and TroubleshootingTouch Sensor Care and Cleaning Installation Concerns Problem Possible Causes and Solutions Display Installation ProblemsPower Management Troubleshooting the Touch SensorFCC Warning Regulatory Agency ApprovalsCE Conformity for Europe Page Document #19-258

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