3M 11-81375-227 manual Troubleshooting the Touch Sensor, Power Management

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3M™ MicroTouch™ Display M1500SS User Guide

31

Troubleshooting the Touch Sensor

If you are experiencing problems with the touch sensor, check the following list of common installation errors.

Table 4 Common Sensor Installation Issues

Common Installation Issues

Possible Solutions

Sensor does not respond to touch • Review the installation procedures. Are all cables connected

 

properly?

 

• After you installed touch software, did you restart your PC to

 

activate the touch driver?

 

• Are the communication settings correct? Is the touch sensor trying

 

to use the COM port or IRQ of another device (for example, a

 

mouse)? If so, a hardware device conflict will result and the touch

 

sensor will not work.

Sensor is not accurate

• Calibrate the touch sensor for the current video resolution and

 

operating system.

Cursor does not follow finger

• Calibrate the touch sensor for the current video resolution and

movement or does not reach the

operating system.

edges of the screen

 

Cursor is not located directly

• Open the touch sensor control panel and make sure all cursor

underneath your finger

offsets (vertical, edge/horizontal) are turned off.

 

• Calibrate the touch sensor for the current video resolution and

 

operating system.

Cursor is extremely jittery or

• Stabilize the cursor by adjusting the operating frequency of the

erratic

controller using the control panel.

Power Management

The M1500SS Display conforms to the Video Electronics Standards Association (VESA) Display Power Management Signaling (DPMS) standard. To benefit from power management, the display must be used in conjunction with a computer and video card that implements the VESA DPMS standard.

The PC automatically invokes the power management feature if you do not use the touch sensor, mouse, or keyboard for a user-defined period of time. To restore the video image, simply touch the sensor, press a key, or move the mouse.

3M Touch Systems, Inc. Proprietary Information

Document #19-258

Rev AH

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Contents Page 3M MicroTouch Display M1500SS User Guide Contents Chapter Maintenance and Troubleshooting Intended Use Important Safety InformationExplanation of Signal Word Consequences OverviewHJC HASU05F Important Notes Service and Repair IndicatorsContact 3M Touch Systems 3M Touch Systems Support ServicesOverview Introduction to Flat Panel DisplaysOptions for Using Other Video Resolutions Native Video Resolution on a Flat Panel DisplaySystem Requirements Setting Up Your M1500SS DisplayArm Mounting Option Unpacking Your Touch DisplayDisassembling the Yoke & Base for Arm Mounting Countertop Base Mounting OptionAdjusting the Viewing Angle Access to the Video ControlsSupported Video Display Modes and Refresh Rates Installing the Video Card and Video DriverConfiguring the Display Settings Applicable Display Mode and Refresh RateSupported MagStripe Readers Multimedia FeaturesUsing the Standard Controls for the Video Card Optional Card Reader BracketAll mini sized readers Supported MagStripe Readers ID Tech MagTekIdentifying Your Display Connections Connecting the DisplayConnecting the M1500SS Cables to your Computer Removing the Cable Management Cover Cable Management SystemSliding Cable Management Cover Off Base Testing the M1500SS DisplayInstalling Touch Software Video Display Options Adjusting the M1500SS Video DisplayBrightness Auto ConfigColor ContrastPosition Miscellaneous Menu ImageDo not Release Lock Out FeaturePage Touch Sensor Care and Cleaning Maintenance and TroubleshootingMaintaining Your Touch Display Installation Concerns Problem Possible Causes and Solutions Display Installation ProblemsPower Management Troubleshooting the Touch SensorFCC Warning Regulatory Agency ApprovalsCE Conformity for Europe Page Document #19-258

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