Star Micronics NX-2460C user manual Interface cable is

Page 56

50 Troubleshooting

Problem

Possible Cause

Recommended

Action

 

 

 

 

 

Printer test works, but printer

The interface cable is

Check to make sure that the

will not print out data from

connected incorrectly or

printer interface cable is

the attached computer.

damaged.

connected correctly. If it is,

 

 

try a different cable.

 

 

 

Font selection changes

Your application software is

Use the User Setup Utility to

unexpectedly.

overriding the font selected

enable the font lock. See

 

using the User Setup Utility.

“Char. table” on page 23.

 

This possibility does not

 

 

apply to systems running

 

 

Windows.

 

 

 

 

Printer does not feed paper

The paper tray cover is not

Close the paper tray cover.

properly.

closed properly.

 

 

 

 

 

Jamming paper.

Remove all paper from the

 

 

printer and then reload it.

 

 

 

 

The printer is not set up

Set up the printer for the

 

correctly for the thickness of

paper thickness you are

 

paper being used.

using. See “Adjusting for

 

 

paper thickness” on page 40.

 

 

 

Printer does not print in

A monochrome ribbon

Install a color ribbon

color.

cartridge is installed.

cartridge.

 

 

 

 

A printer that does not

Select a different printer

 

support color is selected

driver. See “Setting up for

 

either in Windows or the

printing with Microsoft

 

application program.

Windows 3.1” on page 31 or

 

 

“Setting up for printing with

 

 

MS-DOS” on page 43.

 

 

 

Printer does not print in

A monochrome ink ribbon is

Use the User Setup Utility to

color.

specified by the User Setup

change the ink ribbon

 

Utility.

specification to Color. See

 

 

“Ink color” on page 20.

 

 

 

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Contents LC-240C LC-240 NX-2460C NX-2460 VDE Statement Trademark acknowledgments About this manual ChapterContents Using the Printer with MS-DOS … Other Printing Features …Appendix a Troubleshooting … Control Panel Operations …Printer Setup Choosing a place for the printerPrinter Setup Unpacking the printerGeneral guide General guideOpening the front cover Removing the print head protector color printer onlyAbout ribbon cartridges Installing the ribbon cartridgeAbout ribbon cartridges Knob Installing the paper support Installing the paper supportConnecting to your computer Printer Setup Loading paper Connecting to a power outletConnecting to a power outlet Paper guide Loading paper Detaching the automatic sheet feeder Detaching the automatic sheet feeder Re-installing the automatic sheet feeder User Setup Utility Installing the User Setup UtilityExecute the command that installs the User Setup Utility Starting up the User Setup Utility Starting up the User Setup UtilityChanging User Setup Utility parameter settings User Setup UtilityTo select a window To select a parameter boxTo change a parameter setting Using the General windowUsing the General window Ink color EmulationGraphic direction Default color RAM UsageSleep Demo printUsing the Font window Print modeLQ Font PitchUsing the Font window Font LockZero style CountryUsing the Paper window LengthLine Spacing Auto LF with CRUsing the Paper window Timeout PrintingTop Margin Paper OutAdjusting the printer’s vertical alignment Double-densityChanging the printer port Changing the printer portEnter Saving setup data as a new configuration fileSaving changed setup data in the current configuration file Importing setup data from a configuration file Importing setup data from a configuration fileReturning to default settings Exiting the User Setup Utility Using the Help windowUsing the Printer with Windows Setting up for printing with Microsoft WindowsUsing the Printer with Windows Getting ready to print Getting ready to printPrinting a document Printing a document Installing TrueType fonts Selecting fonts in Windows applicationsControl Panel Operations To enter the Sleep ModeTo restore full power from the Sleep Mode To switch between the Ready and Not-Ready Modes ErrorsTo feed single-sheet paper into the printer To eject single-sheet paper from the printerPaper Handling Selecting paper typesSingle-Sheet Paper Manual Sheet Feeding Single-Sheet Paper Automatic Sheet FeedingAdjusting for paper thickness Paper HandlingAutomatic sheet feeding Manual sheet feedingClearing paper jams Automatic sheet feedingPaper release levers Using the Printer with MS-DOS Setting up for printing with MS-DOSUsing the Printer with MS-DOS Selecting fonts in MS-DOS applicationsOther Printing Features How to pause printingLine feed Form feedAppendix a Troubleshooting Testing the printerTesting the printer Short testLong test Hexadecimal dumpTroubleshooting Problem Possible Cause Recommended Action Troubleshooting guideTroubleshooting guide Interface cable is Choose a different line Return the printer to your Right during printing Right during printing Interference from nearby Checking system software settings in Windows Checking system software settings in WindowsTo check the default printer selection To check the application printer selectionChecking system software settings in MS-DOS Checking the port settings in the User Setup UtilityAppendix B Specifications Printing Speed PitchSpecifications Paper Single-sheet manual feedingOptional Serial Interface Appendix C Interface Pin OutsParallel Interface Appendix D Character Sets Standard Character Set #2 International Character SetChecking the port settings in the User Setup Utility Code Page #852Character Sets Code Page #860 PortugueseCode Page #863 Canadian French Code Page #861 IcelandicCode Page #866 Code Page #3843Code Page #3844 Code Page #3846Code Page #3845 Code Page #3847 Brazil-ABNTCharacter Set #1 Code Page #3848 Brazil-ABICOMPIBM Special Character Set Font and Character Set Control Commands Appendix E Printer Control CodesPrint Pitch Control Commands Top/Bottom Margin and Vertical Tab CommandsPrinter Control Codes Special Print Mode CommandsBit Image Graphic Commands Download Character Commands Line Spacing CommandsForm Feed and Related Commands Horizontal Print Position Control Commands Other CommandsNEC Commands Appendix F Glossary Color 2, 4, 22, 43, 52, 54 connecting MS-DOS Page Customer service information
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