Star Micronics NX-2460C Troubleshooting guide, Problem Possible Cause Recommended Action

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Troubleshooting guide 49

Troubleshooting guide

Use the following table to help track down the causes of problems and to determine the best solution to deal with them.

	Problem	Possible Cause	Recommended
	Problem	Possible Cause	Action
			Action

	The READY indicator does	The printer is not receiving	Check whether the power
	not light or ﬂash.	power.	cord is correctly plugged into
			the power outlet.

			Check whether the power
			outlet is working by
			unplugging the printer and
			plugging in another device.

	Printer sounds like it is	The ribbon is jammed,	Make sure that the ribbon
	printing, but it is not.	twisted, or not set correctly	cartridge is installed
		between the print head and	correctly. See “About ribbon
	Printing is weak.	the print head shield.	cartridges” on page 5.

		The printer is not set up	Set up the printer for the
		correctly for the thickness of	paper thickness you are
		paper you are using.	using. See “Adjusting for
			paper thickness” on page 40.

	Printer test works, but printer	The wrong emulation is	Check the emulation
	will not print out data from	selected.	selection and change if
	the attached computer.		necessary. See “Emulation”
			on page 20.

		Your application program’s or	Check the printer selection
		system software’s printer	of your application software.
		selection is wrong.

		The computer’s system	Check the system software
		software is not set up	settings.
		properly for the printer or for
		the type of interface cable
		you are using.

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Contents LC-240C LC-240 NX-2460C NX-2460 VDE Statement Trademark acknowledgments Chapter About this manualContents Control Panel Operations … Using the Printer with MS-DOS …Other Printing Features … Appendix a Troubleshooting …Choosing a place for the printer Printer SetupUnpacking the printer Printer SetupGeneral guide General guideRemoving the print head protector color printer only Opening the front coverAbout ribbon cartridges Installing the ribbon cartridgeAbout ribbon cartridges Knob Connecting to your computer Installing the paper supportInstalling the paper support Printer Setup Connecting to a power outlet Connecting to a power outletLoading paper Paper guide Loading paper Detaching the automatic sheet feeder Detaching the automatic sheet feeder Re-installing the automatic sheet feeder Installing the User Setup Utility User Setup UtilityExecute the command that installs the User Setup Utility Starting up the User Setup Utility Starting up the User Setup UtilityTo select a parameter box Changing User Setup Utility parameter settingsUser Setup Utility To select a windowUsing the General window Using the General windowTo change a parameter setting Graphic direction EmulationInk color Demo print Default colorRAM Usage SleepPitch Using the Font windowPrint mode LQ FontCountry Using the Font windowFont Lock Zero styleAuto LF with CR Using the Paper windowLength Line SpacingPaper Out Using the Paper windowTimeout Printing Top MarginDouble-density Adjusting the printer’s vertical alignmentChanging the printer port Changing the printer portSaving changed setup data in the current conﬁguration ﬁle Saving setup data as a new conﬁguration ﬁleEnter Returning to default settings Importing setup data from a conﬁguration ﬁleImporting setup data from a configuration file Using the Help window Exiting the User Setup UtilitySetting up for printing with Microsoft Windows Using the Printer with WindowsUsing the Printer with Windows Getting ready to print Getting ready to printPrinting a document Printing a document Selecting fonts in Windows applications Installing TrueType fontsTo restore full power from the Sleep Mode To enter the Sleep ModeControl Panel Operations To eject single-sheet paper from the printer To switch between the Ready and Not-Ready ModesErrors To feed single-sheet paper into the printerSingle-Sheet Paper Automatic Sheet Feeding Paper HandlingSelecting paper types Single-Sheet Paper Manual Sheet FeedingPaper Handling Adjusting for paper thicknessAutomatic sheet feeding Automatic sheet feedingManual sheet feeding Clearing paper jamsPaper release levers Setting up for printing with MS-DOS Using the Printer with MS-DOSSelecting fonts in MS-DOS applications Using the Printer with MS-DOSForm feed Other Printing FeaturesHow to pause printing Line feedTesting the printer Appendix a TroubleshootingHexadecimal dump Testing the printerShort test Long testTroubleshooting Troubleshooting guide Troubleshooting guideProblem Possible Cause Recommended Action Interface cable is Choose a different line Return the printer to your Right during printing Right during printing Interference from nearby To check the application printer selection Checking system software settings in WindowsChecking system software settings in Windows To check the default printer selectionChecking the port settings in the User Setup Utility Checking system software settings in MS-DOSPrinting Speed Pitch Appendix B SpeciﬁcationsPaper Single-sheet manual feeding SpecificationsParallel Interface Appendix C Interface Pin OutsOptional Serial Interface Standard Character Set #2 International Character Set Appendix D Character SetsCode Page #852 Checking the port settings in the User Setup UtilityCode Page #861 Icelandic Character SetsCode Page #860 Portuguese Code Page #863 Canadian FrenchCode Page #3843 Code Page #866Code Page #3847 Brazil-ABNT Code Page #3844Code Page #3846 Code Page #3845IBM Special Character Set Code Page #3848 Brazil-ABICOMPCharacter Set #1 Appendix E Printer Control Codes Font and Character Set Control CommandsTop/Bottom Margin and Vertical Tab Commands Print Pitch Control CommandsBit Image Graphic Commands Special Print Mode CommandsPrinter Control Codes Form Feed and Related Commands Line Spacing CommandsDownload Character Commands Other Commands Horizontal Print Position Control CommandsNEC Commands Appendix F Glossary Color 2, 4, 22, 43, 52, 54 connecting MS-DOS Page Customer service information

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