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| Troubleshooting guide 53 | |
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Problem | Possible Cause | Recommended | |
Action | |||
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Printer prints past the edge | The paper guide is not | Remove the paper and | |
of the paper. | positioned correctly. | adjust the position of the | |
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| paper guide. Reload the | |
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| paper and try printing again. | |
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| The ribbon is jammed, | Make sure that the ribbon | |
| causing the print head to | cartridge is installed | |
| jam. | correctly. See “Installing the | |
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| ribbon cartridge” on page 5. | |
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| Paper is jamming, causing | Remove all paper from the | |
| the print head to jam. | printer and reload it. Try | |
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| printing again. | |
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| Set up the printer for the | |
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| paper thickness you are | |
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| using. See “Adjusting for | |
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| paper thickness” on page 40. | |
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| Incorrect margin settings | Choose different margin | |
| are selected by your | settings from your | |
| application program. | application program. | |
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Left margin moves to the | The paper is not loaded | Remove all paper from the | |
right during printing. | correctly, causing the print | printer and reload it. Try | |
| head to jam. | printing again. | |
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| The ribbon cartridge is not | Make sure that the ribbon | |
| installed correctly, causing | cartridge is installed | |
| the print head to jam. | correctly. See “Installing the | |
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| ribbon cartridge” on page 5. | |
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| The printer is not set up | Set up the printer for the | |
| correctly for the thickness of | paper thickness you are | |
| paper being used. | using. See “Adjusting for | |
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| paper thickness” on page 40. | |
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| Inappropriate settings are | Choose different settings in | |
| selected by your application | your application. | |
| program. |
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