TRENDnet TEW-310APBX manual Troubleshooting, Based on Windows XP Operating System

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6. Troubleshooting

6. Troubleshooting

Based on Windows XP Operating System

This chapter provides solutions to problems that can occur during the installation and operation of the TEW-310APB Wireless Access Point. We cover various aspects of the network setup, including the network adapters. Please read the following if you are having problems.

Note: It is recommended that you use an Ethernet connection to configure the TEW-310APB Access Point.

1.The computer used to configure the TEW-310APB cannot access the Configuration menu.

∙Check that the Ethernet LED on the TEW-310APB is ON. If the LED is not ON, check that the cable for the Ethernet connection is securely inserted.

∙Check that the Ethernet Adapter is working properly. Please Check that the drivers for the network adapters are installed properly

∙Check that the IP Address is in the same range and subnet as the TEW-310APB. Please see Checking the IP Address in Windows XP in the Networking Basics section of this manual.

Note: The IP Address of the TEW-310APB is 192.168.1.1. All the computers on the network must have a unique IP Address in the same range, e.g., 192.168.1.x. Any computers that have identical IP Addresses will not be visible on the network. They must all have the same subnet mask, e.g., 255.255.255.0

∙Do a Ping test to make sure that the TEW-310APB is responding. Go to Start>Run>Type Command>Type ping 192.168.1.1. A successful ping will show four replies.

Fig. 6.1

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Contents 2.4 GHz Wireless Access Point + Bridge TEW-310APB TEW-310APBXUsers Guide 1.Package Contents CONTENTS3.Wireless Basics 5.Using the Configuration Utility2 Locate antenna connectors Replacing the antenna with high gain antenna1 Locate the two antennas inside the boxContents 1. Package ContentsSystem Requirements If any of the above items are missing, please contact your resellerConnections 2. IntroductionFeatures and Benefits LED Indicators 3. Wireless Basics TRENDware Wireless Family of LAN products include Installation ConsiderationsStandards - Based Technology objects that the wireless signal must pass thru may limit range. Typical ranges vary depending on the types of materials and any background RF radio frequency noise in your home or business. The key to maximizing range is to follow these basic guidelines 4. Getting Started please remember that the IP Address for each computer must be inIP ADDRESS Setting Up an Infrastructure Network 5. Using the Configuration Menu Factory Default Setting for the TEW-310APBConfiguration Menu Status Screen with Menu Bar AP name SSID Channel WEP Key Mode Basic SettingsIP Settings Automatically . Or you canSubnet Mask , and Gateway by AP Mode Advanced SettingsAuthentication Type 802.1X SecurityTools Note Please do not interrupt the firmware upgrade processBased on Windows XP Operating System 6. TroubleshootingGateway Address ∙ Select the Hardware Tab ∙ Click Device Manager ∙ Click PropertiesCardbus Adapter Adapters∙ Right-click on 22M Wireless ∙ Select Properties to check that the drivers are installed properly4. Resetting the TEW-310APB to Factory Default Settings Select Set up a home or small office network Using the Network Setup Wizard in Windows XP7. Networking Basics Microsoft Windows XP Go to Start Control Panel Network ConnectionsClick Next Please follow all the instructions in this windowEnter a Computer description and a Computer name Workgroup nameClick Next Note Each computer should have a unique Computer name Please wait while the wizard applies the changes When the changes are complete, click NextFormat the disk if you wish, and click Next Insert a disk into the Floppy Disk Drive, in this case drive APlease wait while the wizard copies the files Page In Windows XP Naming your ComputerChecking the IP Address in Windows XP/2000 Go to Start All Programs Accessories Command PromptAddress Type Command and click OKAssigning a Static IP Address Control PanelNetwork Connections Connections ∙ Click Properties ∙ Right-click on Local Area∙ Highlight Internet Protocol TCP/IP You have completed the assignment of a Static IP Address ∙ Input your DNS server address only if you plan to use the InternetNetwork Connection Connecting to a Wireless Network in Windows XPInternet Protocol TCP/IP click Properties ∙ Select Obtain an IP addressConnecting to a Wireless Network in Windows ∙ IP address ∙ Subnet maskProperties select Internet Protocol TCP/IP click Properties Connecting to a Wireless Network with a Wireless Router or an Access Point using a DHCP server in Windows ∙ Go to Start Settings Control Panel Double-click Connecting to a Wireless Network in Windows Me andselect Internet Protocol TCP/IP click Properties ∙ Select Detect connection to network mediaChecking the Wireless Connection by Pinging ∙ Select Specify an IP addressFor Windows XP and For Windows Me and Shared Documents folder and Sharing files and folders in the Help andFile and Printer Sharing Diagnostic LED 8. Technical SpecificationsStandards PortsWeight DimensionsTemperature HumidityTRENDware Technical Support over the Telephone Tel +1-310-891-1100 9. Contacting Technical SupportTRENDware Technical Support E-mailAddress E-mail support@trendware.com