2.Include the following:
•The RMA number supplied by Xantrex Technology Inc. clearly marked on the outside of the box.
•A return address where the unit can be shipped. Post office boxes are not acceptable.
•A contact telephone number where you can be reached during work hours
•A brief description of the problem
Ship the unit prepaid to the address provided by your Xantrex customer service representative.
If you are returning a product from outside of the USA or Canada:
In addition to the above, you MUST include return freight funds and are fully responsible for all documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC): A Xantrex return material authorization (RMA) number is not required. However, you must contact the ASC prior to returning the product or presenting the unit to verify any return procedures that may apply to that particular facility.
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