Troubleshooting

1.I inserted the Driver CD-ROM into my computer's CD-ROM Drive but the installation menu does not appear automatically. What should I do?

1.For Windows 7, if the installation menu does not appear automatically, click on the Windows Icon on the bottom left hand corner of the screen, click the “Search programs and files” box, and type D:\Autorun.exe, where “D” in “D:\Autorun.exe” is the letter assigned to your CD-ROM Drive, and then press the ENTER key on your keyboard

2.For Windows Vista, if the installation menu does not appear automatically, click Start, click the Start Search box, and type D:\Autorun.exe where "D" in "D:\Autorun.exe" is the letter assigned to your CD-ROM Drive, and then press the ENTER key on your keyboard.

3.For Windows XP, if the window does not appear automatically, click Start, click Run and type D:\Autorun.exe where “D” in “D:\Autorun.exe” is the letter assigned to your CD-ROM Drive, and then press the ENTER key on your keyboard.

2.Can I connect or disconnect the USB cable while the computer is on?

Yes, you can connect or disconnect the USB cable, or any external USB device while the computer is on because the USB interface is Plug-and-Play and hot-pluggable.

3. I have a USB 1.1/2.0 cable. Can it work with USB 3.0 devices?

Yes, it works but it may cause problems for connecting super-speed USB 3.0 external peripherals. Therefore it is recommended that you use certified USB 3.0 cable.

4.After successful installation of the TU3-H2PIE, I connected my external USB device to the USB port, but it doesn't seem to work. What should I do?

1.Verify that your external USB device works when you connect it directly to a USB port on your computer.

2.Verify that you connect an available 4-pin Molex power cable from your power supply to the TU3-H2PIE.

3.If you have an external AC power adapter that came with the external USB device, connect the AC power adapter to the device. Then power on the device.

4.Try connecting the external USB device to the other USB port on the TU3-H2PIE.

5.Try using a different USB cable.

If you still encounter problems or have any questions regarding the TU3-H2PIE,please contact TRENDnet's Technical Support Department.