Nortel Networks 150 manual Chapter Troubleshooting

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4Contents

Removing the CallPilot Message Store

. . . 33

Configuring GroupWise for Desktop Messaging

. . . 33

Configuring Lotus Notes

. . . 35

Updating the Mail database

. . . 35

Updating the database automatically

. . . 35

Updating the database manually

. . . 35

Configuring Internet Mail clients

. . . 37

Configuring Outlook Express or Outlook in Internet Mail mode

. . . 37

Configuring an IMAP account on Outlook or Outlook Express

. . . 37

Configuring an LDAP directory service for Outlook Express or Outlook

. . . 39

Configuring special settings for Outlook Express or Outlook in Internet Mail mode 40

Testing the Outlook Express or Outlook in Internet Mail mode IMAP account

. . . 40

Configuring Netscape Messenger 4.x

. . . 41

Configuring an IMAP account on Netscape Messenger

. . . 41

Configuring an LDAP directory service for Netscape Messenger

. . . 43

Configuring Netscape Messenger 6.2

. . . 44

Configuring an IMAP account on Netscape Messenger

. . . 44

Configuring an LDAP directory service for Netscape Messenger

. . . 45

Testing the Netscape Messenger IMAP account

. . . 45

Configuring Eudora Pro

. . . 46

Configuring an IMAP account on Eudora Pro

. . . 46

Configuring an LDAP directory service for Eudora Pro

. . . 48

Testing the Eudora Pro IMAP account

. . . 48

Chapter 4

 

Troubleshooting

. . . 49

Troubleshooting during installation

. . . 49

Microsoft Outlook default mail client

. . . 50

No authorization to perform this operation

. . . 50

Troubleshooting log on problems

. . . 52

Invalid credentials

. . . 52

CallPilot Logon Failure

. . . 52

Troubleshooting Outlook 2002 problems

. . . 53

Accessing CallPilot support tools in Outlook 2002

. . . 53

Troubleshooting Lotus Notes log on problems

. . . 54

Subscribers cannot see CallPilot Desktop Messaging

. . . 54

Replacing the Mail database design

. . . 54

No entries in CallPilot Personal Name and Address Book

. . . 55

The dynamic link library nNOTES.dll could not be found in the specified path 55

You download the CallPilot address book and 0 entries are found

. . . 55

Troubleshooting after logging on

. . . 56

The CallPilot address book is empty

. . . 56

N0008714 02

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Nortel Networks 150 manual Chapter Troubleshooting