Chapter 4 Troubleshooting 63
Using Desktop Messaging Support Tools
Resetting the CallPilot message store for Microsoft Outlook
This feature is available only for subscribers who use Microsoft Outlook. Resetting the CallPilot message store removes invalid or corrupt messages from the Inbox.
Lotus Notes and GroupWise clients can reset their mailboxes by choosing the Refresh CallPilot Message List option.
For Microsoft Outlook 98 and 2000
1Press Ctrl + Shift.
2On the Tools menu, click Send and Receive, and then click CallPilot Transport.
3Press Ctrl + Shift until the CallPilot Reset Mailbox dialog box appears.
4Select the Reset Mailbox button.
All CallPilot messages are purged from the subscriber's mailbox, and the CallPilot message headers that are stored for the subscriber are downloaded again. The messages disappear and then reappear one by one. All message caching is lost.
Note: The messages are not deleted from CallPilot. The messages are removed from the client computer cache. Messages are downloaded again from CallPilot 100/150 to the client computer.
This feature is intended for system administrators and CallPilot product support.
CallPilot Desktop Messaging Installation and Maintenance Guide
