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Chapter 4 Troubleshooting 53
Troubleshooting Outlook 2002 problems
These are issues with how Desktop Messaging works with Outlook 2002. These issues should be resolved with a future Outlook service release patch from Microsoft.
Sending messages
When a subscriber who uses Outlook 2002 creates a CallPilot message in the CallPilot window, Outlook does not automatically send the message when the subscriber clicks the Send button. To send the message, the subscriber must click the Send/Receive button on the Outlook toolbar. We recommend subscribers install Outlook SP 1 from Microsoft, which fixes this issue.
Accessing CallPilot support tools in Outlook 2002
This section describes how to use CallPilot support tools specific to Desktop Messaging for Outlook 2002.
To reset the CallPilot Message Store in Outlook 2002
1On the subscriber’s computer, press the Ctrl and Shift keys.
2In Outlook, on the Tools menu, click Send/Receive, Accounts, CallPilot Transport.
3Continue to press the Ctrl and Shift keys until the CallPilot Reset Mailbox dialog box appears.
4Click Reset Mailbox.
To access the Outbox Fix utility in Outlook 2002
1In Outlook, on the Tools menu click
2Select View or change existing
3In the
4While you press the Ctrl and Shift keys, click Change. The CallPilot Outbox Fix dialog box appears.
5Click Fix outbox.
CallPilot Desktop Messaging Installation and Maintenance Guide