Nortel Networks 150 manual Troubleshooting Outlook 2002 problems, Sending messages

Chapter 4 Troubleshooting 53

Troubleshooting Outlook 2002 problems

These are issues with how Desktop Messaging works with Outlook 2002. These issues should be resolved with a future Outlook service release patch from Microsoft.

Sending messages

When a subscriber who uses Outlook 2002 creates a CallPilot message in the CallPilot window, Outlook does not automatically send the message when the subscriber clicks the Send button. To send the message, the subscriber must click the Send/Receive button on the Outlook toolbar. We recommend subscribers install Outlook SP 1 from Microsoft, which fixes this issue.

Accessing CallPilot support tools in Outlook 2002

This section describes how to use CallPilot support tools specific to Desktop Messaging for Outlook 2002.

To reset the CallPilot Message Store in Outlook 2002

1On the subscriber’s computer, press the Ctrl and Shift keys.

2In Outlook, on the Tools menu, click Send/Receive, Accounts, CallPilot Transport.

3Continue to press the Ctrl and Shift keys until the CallPilot Reset Mailbox dialog box appears.

4Click Reset Mailbox.

To access the Outbox Fix utility in Outlook 2002

1In Outlook, on the Tools menu click E-mail accounts. The E-mail Accounts wizard appears.

2Select View or change existing e-mail accounts, and then click Next.

3In the e-mail account list, select CallPilot Desktop Messaging.

4While you press the Ctrl and Shift keys, click Change. The CallPilot Outbox Fix dialog box appears.

5Click Fix outbox.

CallPilot Desktop Messaging Installation and Maintenance Guide