Troubleshooting N0008714 | Nortel Networks 150 instruction

66 Chapter 4 Troubleshooting

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Nortel Networks 150 manual Troubleshooting N0008714

Contents

Part No. N0008714 November Copyright 2004 Nortel Networks Trademarks Contents Chapter Troubleshooting Index Contents N0008714 About CallPilot Desktop Messaging Hardware requirementsOptional hardware Integrated clients Software requirementsRelated documents Internet Mail clients Emea Europe, Middle East, Africa Technical Support Ctas Where to get helpPresales Support Csan Cala Caribbean & Latin America Technical Support Ctas Requirements for installing Desktop Messaging N0008714 Before you install Desktop Messaging Desktop Messaging and data network security Configuring IMAP/LDAP/SMTP servers for Desktop Messaging Imap Configuring environments without a DNS Configuring Desktop Messaging with IP address only Configuring your system for Desktop Messaging N0008714 Chapter Installing and configuring Desktop Messaging Installation information Uninstalling an earlier version of Desktop Messaging To uninstall a previous version of Desktop MessagingSetting up Microsoft Outlook 2000 in Corporate mode Installing Desktop Messaging Choosing which version of Desktop Messaging to installSupported languages Installing only the CallPilot Player Installing Desktop Messaging version 2.0 or Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging After you install Desktop Messaging To set the default email clientTo set the Timezone and Daylight Savings Time settings To define the CallPilot mailbox settings Configuring OutlookUsing Outlook 2002 as an Internet mail client To set Desktop Messaging options To configure access to the CallPilot Address Book To configure text formattingMessage Format section, select Plain Text Removing the CallPilot Message Store Configuring Novell GroupWiseConfiguring GroupWise for Desktop Messaging To remove the CallPilot Message Store Click the Volume Control tab Updating the Mail database Configuring Lotus NotesTo update the Mail database design manually Updating the database automatically Select Template Server Select the Show advanced templates check box Configuring Internet Mail clients Configuring an Imap account on Outlook or Outlook Express Installing and configuring Desktop Messaging Click the Directory Service tab Select the Send E-Mail using plain text only check box From Send in this message format, select Plain Text Configuring Netscape Messenger Configuring an Imap account on Netscape Messenger From the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring Eudora Pro Configuring an Imap account on Eudora Pro From Encoding method, select Mime Click the OK button You return to the main screen On the Tools menu click Directory Services Configuring an Ldap directory service for Eudora ProTesting the Eudora Pro Imap account Click the Search Options tab Troubleshooting during installation Obtaining the Desktop Messaging version number Microsoft Outlook default mail client No authorization to perform this operationStart Update database design Troubleshooting Troubleshooting log on problems Invalid credentialsCallPilot Logon Failure To reset the CallPilot Message Store in Outlook Troubleshooting Outlook 2002 problemsAccessing CallPilot support tools in Outlook To access the Outbox Fix utility in Outlook Troubleshooting Lotus Notes log on problems Subscribers cannot see CallPilot Desktop MessagingReplacing the Mail database design No entries in CallPilot Personal Name and Address Book On the Actions menu, select Download CallPilot Address BookCheck the CallPilot Address Book search base Subscriber has problems sending messages Troubleshooting after logging onSubscriber has message access problems CallPilot address book is empty Subscriber cannot send a CallPilot message Messages remain in the subscriber’s OutboxSubscriber cannot send messages Select CallPilot Desktop Messaging Non-delivery notification Deleted messages remain in the subscriber’s mailbox Subscriber has problems with receiving repliesUnknown appears in the Sender field Subscriber cannot delete messages Voice message does not play on telephone Change the Check for mail every minutes settingMessages no longer on server Click User Preferences Troubleshooting Accessing Desktop Messaging online Help To access online Help Using Desktop Messaging Support Tools Resetting the CallPilot message store for Microsoft OutlookFor Microsoft Outlook 98 Using CPTrace Using CPTrace CP Trace settings IMAP/SMTP Troubleshooting N0008714 Index Index