Part No. N0008714 November | Nortel Networks 150 instruction

Part No. N0008714 02

22 November 2004

CallPilot 100/150

Desktop Messaging

Installation and Maintenance

Guide

Image 1

Nortel Networks 150 manual Part No. N0008714 November

Contents

Part No. N0008714 November Trademarks Copyright 2004 Nortel Networks Contents Chapter Troubleshooting Index Contents N0008714 Hardware requirements About CallPilot Desktop MessagingOptional hardware Related documents Software requirementsIntegrated clients Internet Mail clients Presales Support Csan Where to get helpEmea Europe, Middle East, Africa Technical Support Ctas Cala Caribbean & Latin America Technical Support Ctas Requirements for installing Desktop Messaging N0008714 Desktop Messaging and data network security Before you install Desktop Messaging Imap Configuring IMAP/LDAP/SMTP servers for Desktop Messaging Configuring Desktop Messaging with IP address only Configuring environments without a DNS Configuring your system for Desktop Messaging N0008714 Installation information Chapter Installing and configuring Desktop Messaging To uninstall a previous version of Desktop Messaging Uninstalling an earlier version of Desktop MessagingSetting up Microsoft Outlook 2000 in Corporate mode Choosing which version of Desktop Messaging to install Installing Desktop MessagingSupported languages Installing only the CallPilot Player Installing Desktop Messaging version 2.0 or Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging To set the default email client After you install Desktop MessagingTo set the Timezone and Daylight Savings Time settings Using Outlook 2002 as an Internet mail client Configuring OutlookTo define the CallPilot mailbox settings To set Desktop Messaging options To configure text formatting To configure access to the CallPilot Address BookMessage Format section, select Plain Text Configuring GroupWise for Desktop Messaging Configuring Novell GroupWiseRemoving the CallPilot Message Store To remove the CallPilot Message Store Click the Volume Control tab To update the Mail database design manually Configuring Lotus NotesUpdating the Mail database Updating the database automatically Select the Show advanced templates check box Select Template Server Configuring an Imap account on Outlook or Outlook Express Configuring Internet Mail clients Installing and configuring Desktop Messaging Click the Directory Service tab From Send in this message format, select Plain Text Select the Send E-Mail using plain text only check box Configuring an Imap account on Netscape Messenger Configuring Netscape Messenger From the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring an Imap account on Eudora Pro Configuring Eudora Pro Click the OK button You return to the main screen From Encoding method, select Mime Testing the Eudora Pro Imap account Configuring an Ldap directory service for Eudora ProOn the Tools menu click Directory Services Click the Search Options tab Obtaining the Desktop Messaging version number Troubleshooting during installation No authorization to perform this operation Microsoft Outlook default mail clientStart Update database design Troubleshooting Invalid credentials Troubleshooting log on problemsCallPilot Logon Failure Accessing CallPilot support tools in Outlook Troubleshooting Outlook 2002 problemsTo reset the CallPilot Message Store in Outlook To access the Outbox Fix utility in Outlook Subscribers cannot see CallPilot Desktop Messaging Troubleshooting Lotus Notes log on problemsReplacing the Mail database design On the Actions menu, select Download CallPilot Address Book No entries in CallPilot Personal Name and Address BookCheck the CallPilot Address Book search base Subscriber has message access problems Troubleshooting after logging onSubscriber has problems sending messages CallPilot address book is empty Subscriber cannot send messages Messages remain in the subscriber’s OutboxSubscriber cannot send a CallPilot message Select CallPilot Desktop Messaging Non-delivery notification Unknown appears in the Sender field Subscriber has problems with receiving repliesDeleted messages remain in the subscriber’s mailbox Subscriber cannot delete messages Messages no longer on server Change the Check for mail every minutes settingVoice message does not play on telephone Click User Preferences Troubleshooting To access online Help Accessing Desktop Messaging online Help Resetting the CallPilot message store for Microsoft Outlook Using Desktop Messaging Support ToolsFor Microsoft Outlook 98 Using CPTrace Using CPTrace IMAP/SMTP CP Trace settings Troubleshooting N0008714 Index Index