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150, 100 manual
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68 pages, 1.26 Mb
Part No. P0607187 02
18 September 2003
CallPilot 100/150
Desktop Messaging
Installation and Maintenance
Guide
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Contents
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Contents
Chapter 1 Requirements for installing Desktop Messaging . . . . . . . . . . . . . . . . . . . . . 7
Chapter 2 Configuring your system for Desktop Messaging . . . . . . . . . . . . . . . . . . . 11
Chapter 3 Installing and configuring Desktop Messaging . . . . . . . . . . . . . . . . . . . . . 15
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Chapter 1 Requirements for installing Desktop Messaging
About CallPilot Desktop Messaging
Hardware requirements
Optional hardware
Software requirements
Integrated clients
Internet Mail clients
Operating systems
Related documents
Where to get help
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Chapter 2 Configuring your system for Desktop Messaging
Before you install Desktop Messaging
Desktop Messaging and data network security
Configuring IMAP/LDAP/SMTP servers for Desktop Messaging
IMAP
LDAP
SMTP
Configuring environments without a DNS
Configuring Desktop Messaging with IP address only
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Chapter 3 Installing and configuring Desktop Messaging
Installation information
Uninstalling an earlier version of Desktop Messaging
To uninstall a previous version of Desktop Messaging
If you are Installing Desktop Messaging for Outlook and GroupWise
Setting up Microsoft Outlook 2000 in Corporate mode
Installing Desktop Messaging
Choosing which version of Desktop Messaging to install
Installing Desktop Messaging version 2.0
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Installing Desktop Messaging version 1.07
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After you install Desktop Messaging
To set the default email client
To configure access to Desktop Messaging on subscribers computers
To set the Timezone and Daylight Savings Time settings
Configuring Outlook 2002
To set Desktop Messaging options
Using Outlook 2002 as an Internet mail client
To define the CallPilot mailbox settings
To configure access to the CallPilot Address Book
To configure text formatting
Configuring Novell GroupWise
Removing the CallPilot Message Store
To remove the CallPilot Message Store
Configuring GroupWise for Desktop Messaging
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Configuring Lotus Notes
Updating the Mail database
Updating the database automatically
Updating the database manually
To update the Mail database design manually
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Configuring Internet Mail clients
Configuring Outlook Express or Outlook in Internet Mail mode
Configuring an IMAP account on Outlook or Outlook Express
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Configuring an LDAP directory service for Outlook Express or Outlook
Configuring special settings for Outlook Express or Outlook in Internet Mail mode
Testing the Outlook Express or Outlook in Internet Mail mode IMAP account
Configuring Netscape Messenger 4.x
Configuring an IMAP account on Netscape Messenger
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Configuring an LDAP directory service for Netscape Messenger
Configuring Netscape Messenger 6.2
Configuring an IMAP account on Netscape Messenger
Configuring an LDAP directory service for Netscape Messenger
Testing the Netscape Messenger IMAP account
Configuring Eudora Pro
Configuring an IMAP account on Eudora Pro
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Configuring an LDAP directory service for Eudora Pro
Testing the Eudora Pro IMAP account
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Chapter 4 Troubleshooting
Troubleshooting during installation
Obtaining the Desktop Messaging version number
Microsoft Outlook default mail client
No authorization to perform this operation
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Troubleshooting log on problems
Invalid credentials
CallPilot Logon Failure
Troubleshooting Outlook 2002 problems
Sending messages
Accessing CallPilot support tools in Outlook 2002
To reset the CallPilot Message Store in Outlook 2002
To access the Outbox Fix utility in Outlook 2002
Troubleshooting Lotus Notes log on problems
Subscribers cannot see CallPilot Desktop Messaging
Replacing the Mail database design
No entries in CallPilot Personal Name and Address Book
The dynamic link library nNOTES.dll could not be found in the specified path
You download the CallPilot address book and 0 entries are found
Troubleshooting after logging on
The CallPilot address book is empty
The subscriber has message access problems
The subscriber has problems sending messages
In sent messages digits or symbols appear instead of language-specific symbols
Messages remain in the subscribers Outbox
The subscriber cannot send messages
The subscriber cannot send a CallPilot message
Non-delivery notification
"Unknown" appears in the Sender field
The subscriber has problems with receiving replies
Deleted messages remain in the subscribers mailbox
The subscriber cannot delete messages
Messages no longer on server
Voice message does not play on telephone
The Message Waiting Indicator is active but there is no new message
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Accessing Desktop Messaging online Help
To access online Help
Using Desktop Messaging Support Tools
Resetting the CallPilot message store for Microsoft Outlook
For Microsoft Outlook 98 and 2000
Using CPTrace
Using CPTrace
Chapter 4 Troubleshooting 65
CallPilot Desktop Messaging Installation and Maintenance Guide
CP Trace settings
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Index
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