Nortel Networks 100, 150 specs

48 Chapter 3 Installing and configuring Desktop Messaging

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Nortel Networks 100, 150 manual Installing and configuring Desktop Messaging P0607187

Contents

Return Copyright 2003 Nortel Networks Trademarks Contents Chapter Troubleshooting Index Contents P0607187 About CallPilot Desktop Messaging Hardware requirementsOptional hardware Software requirements Related documentsIntegrated clients Internet Mail clients Where to get help Presales Support CsanEmea Europe, Middle East, Africa Technical Support Ctas Cala Caribbean & Latin America Technical Support Ctas Requirements for installing Desktop Messaging P0607187 Before you install Desktop Messaging Desktop Messaging and data network security Configuring IMAP/LDAP/SMTP servers for Desktop Messaging Imap Configuring environments without a DNS Configuring Desktop Messaging with IP address only Configuring your system for Desktop Messaging P0607187 Chapter Installing and configuring Desktop Messaging Installation information Uninstalling an earlier version of Desktop Messaging To uninstall a previous version of Desktop MessagingSetting up Microsoft Outlook 2000 in Corporate mode Installing Desktop Messaging Choosing which version of Desktop Messaging to install Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging After you install Desktop Messaging To set the default email clientTo set the Timezone and Daylight Savings Time settings Configuring Outlook Using Outlook 2002 as an Internet mail clientTo define the CallPilot mailbox settings To set Desktop Messaging options To configure access to the CallPilot Address Book To configure text formattingMessage Format section, select Plain Text Configuring Novell GroupWise Configuring GroupWise for Desktop MessagingRemoving the CallPilot Message Store To remove the CallPilot Message Store Click the Volume Control tab Configuring Lotus Notes To update the Mail database design manuallyUpdating the Mail database Updating the database automatically Select Template Server Select the Show advanced templates check box Configuring Internet Mail clients Configuring an Imap account on Outlook or Outlook Express Installing and configuring Desktop Messaging Click the Directory Service tab Select the Send E-Mail using plain text only check box From Send in this message format, select Plain Text Configuring Netscape Messenger Configuring an Imap account on Netscape Messenger From the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring Eudora Pro Configuring an Imap account on Eudora Pro From Encoding method, select Mime Configuring an Ldap directory service for Eudora Pro Testing the Eudora Pro Imap accountOn the Tools menu click Directory Services Click the Search Options tab Installing and configuring Desktop Messaging P0607187 Troubleshooting during installation Obtaining the Desktop Messaging version number Microsoft Outlook default mail client No authorization to perform this operationStart Update database design Troubleshooting Troubleshooting log on problems Invalid credentialsCallPilot Logon Failure Troubleshooting Outlook 2002 problems Accessing CallPilot support tools in OutlookTo reset the CallPilot Message Store in Outlook To access the Outbox Fix utility in Outlook Troubleshooting Lotus Notes log on problems Subscribers cannot see CallPilot Desktop MessagingReplacing the Mail database design No entries in CallPilot Personal Name and Address Book On the Actions menu, select Download CallPilot Address BookCheck the CallPilot Address Book search base Troubleshooting after logging on Subscriber has message access problemsSubscriber has problems sending messages CallPilot address book is empty Messages remain in the subscriber’s Outbox Subscriber cannot send messagesSubscriber cannot send a CallPilot message Select CallPilot Desktop Messaging Non-delivery notification Subscriber has problems with receiving replies Unknown appears in the Sender fieldDeleted messages remain in the subscriber’s mailbox Subscriber cannot delete messages Change the Check for mail every minutes setting Messages no longer on serverVoice message does not play on telephone Click User Preferences Troubleshooting Accessing Desktop Messaging online Help To access online Help Using Desktop Messaging Support Tools Resetting the CallPilot message store for Microsoft OutlookFor Microsoft Outlook 98 Using CPTrace Using CPTrace CP Trace settings IMAP/SMTP Troubleshooting P0607187 Index Index