Nortel Networks 100, 150 manual Using CPTrace

64 Chapter 4 Troubleshooting

Using CPTrace

You can use CPTrace to collect information about problems with one of the desktop clients that CallPilot runs on. You save this information to a log file that you can analyze to determine the cause of the problem.

Problems you can look for include:

•trouble connecting to CallPilot 100/150

•CallPilot player problems

•address book problems

•problems with message compose, reply, forward, delete and notification

To use CPTrace, you must understand Desktop Messaging functionality and the corresponding components on the IMAP server.

Note: Running CPTrace affects how CallPilot works. It is possible that you will not be able to reproduce problems while CPTrace is running.

CPTrace.exe is installed with each desktop client in the \Program Files\Nortel\<client directory>:

•for Microsoft Outlook, in nmdc

•for Lotus Notes in nmin

•for GroupWise in nmgw

Using CPTrace

To use CPTrace, double-click the CPTrace.exe in the corresponding desktop client directory.

P0607187 02