Nortel Networks 150, 100 manual Index

Contents 5

In sent messages digits or symbols appear instead of language-specific symbols 56 Messages remain in the subscriber’s Outbox . . . . . . . . . . . . . . . . . . . . . . . . . 57 The subscriber cannot send messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 The subscriber cannot send a CallPilot message . . . . . . . . . . . . . . . . . . . . . 57 Non-delivery notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 "Unknown" appears in the Sender field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 The subscriber has problems with receiving replies . . . . . . . . . . . . . . . . . . . . 59 Deleted messages remain in the subscriber’s mailbox . . . . . . . . . . . . . . . . . . 59 The subscriber cannot delete messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Messages no longer on server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Voice message does not play on telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 60 The Message Waiting Indicator is active but there is no new message . . . . . 60

A subscriber who forwards or replies to a voice message in Outlook Express receives non-delivery notification that the attached message cannot be delivered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Accessing Desktop Messaging online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 To access online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Using Desktop Messaging Support Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Resetting the CallPilot message store for Microsoft Outlook . . . . . . . . . . . . . . . . 63 Using CPTrace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Using CPTrace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 CP Trace settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

CallPilot Desktop Messaging Installation and Maintenance Guide