Troubleshooting | Nortel Networks 150, 100 instruction

Chapter 4 Troubleshooting 51

4From Update CallPilot Mail databases, select Add CallPilot components or Remove CallPilot components.

5Click OK.

6From the Select database(s) dialog box, select one or a group of mail files to update.

7Click OK.

CallPilot Desktop Messaging Installation and Maintenance Guide

Image 51

Nortel Networks 150, 100 manual Troubleshooting

Contents

Return Trademarks Copyright 2003 Nortel Networks Contents Chapter Troubleshooting Index Contents P0607187 About CallPilot Desktop Messaging Hardware requirementsOptional hardware Internet Mail clients Software requirementsRelated documents Integrated clients Cala Caribbean & Latin America Technical Support Ctas Where to get helpPresales Support Csan Emea Europe, Middle East, Africa Technical Support Ctas Requirements for installing Desktop Messaging P0607187 Desktop Messaging and data network security Before you install Desktop Messaging Imap Configuring IMAP/LDAP/SMTP servers for Desktop Messaging Configuring Desktop Messaging with IP address only Configuring environments without a DNS Configuring your system for Desktop Messaging P0607187 Installation information Chapter Installing and configuring Desktop Messaging Uninstalling an earlier version of Desktop Messaging To uninstall a previous version of Desktop MessagingSetting up Microsoft Outlook 2000 in Corporate mode Choosing which version of Desktop Messaging to install Installing Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging After you install Desktop Messaging To set the default email clientTo set the Timezone and Daylight Savings Time settings To set Desktop Messaging options Configuring OutlookUsing Outlook 2002 as an Internet mail client To define the CallPilot mailbox settings To configure access to the CallPilot Address Book To configure text formattingMessage Format section, select Plain Text To remove the CallPilot Message Store Configuring Novell GroupWiseConfiguring GroupWise for Desktop Messaging Removing the CallPilot Message Store Click the Volume Control tab Updating the database automatically Configuring Lotus NotesTo update the Mail database design manually Updating the Mail database Select the Show advanced templates check box Select Template Server Configuring an Imap account on Outlook or Outlook Express Configuring Internet Mail clients Installing and configuring Desktop Messaging Click the Directory Service tab From Send in this message format, select Plain Text Select the Send E-Mail using plain text only check box Configuring an Imap account on Netscape Messenger Configuring Netscape Messenger From the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring an Imap account on Eudora Pro Configuring Eudora Pro From Encoding method, select Mime Click the Search Options tab Configuring an Ldap directory service for Eudora ProTesting the Eudora Pro Imap account On the Tools menu click Directory Services Installing and configuring Desktop Messaging P0607187 Obtaining the Desktop Messaging version number Troubleshooting during installation Microsoft Outlook default mail client No authorization to perform this operationStart Update database design Troubleshooting Troubleshooting log on problems Invalid credentialsCallPilot Logon Failure To access the Outbox Fix utility in Outlook Troubleshooting Outlook 2002 problemsAccessing CallPilot support tools in Outlook To reset the CallPilot Message Store in Outlook Troubleshooting Lotus Notes log on problems Subscribers cannot see CallPilot Desktop MessagingReplacing the Mail database design No entries in CallPilot Personal Name and Address Book On the Actions menu, select Download CallPilot Address BookCheck the CallPilot Address Book search base CallPilot address book is empty Troubleshooting after logging onSubscriber has message access problems Subscriber has problems sending messages Select CallPilot Desktop Messaging Messages remain in the subscriber’s OutboxSubscriber cannot send messages Subscriber cannot send a CallPilot message Non-delivery notification Subscriber cannot delete messages Subscriber has problems with receiving repliesUnknown appears in the Sender field Deleted messages remain in the subscriber’s mailbox Click User Preferences Change the Check for mail every minutes settingMessages no longer on server Voice message does not play on telephone Troubleshooting To access online Help Accessing Desktop Messaging online Help Using Desktop Messaging Support Tools Resetting the CallPilot message store for Microsoft OutlookFor Microsoft Outlook 98 Using CPTrace Using CPTrace IMAP/SMTP CP Trace settings Troubleshooting P0607187 Index Index