Nortel Networks 150, 100 Installing Desktop Messaging

Chapter 3 Installing and configuring Desktop Messaging 17

CallPilot Desktop Messaging Installation and Maintenance Guide

Installing Desktop Messaging

You install Desktop Messaging from the CallPilot 100/150 Documentation and Client Software

CD. Be sure to install the version of Desktop Messaging that is right for your system.

Refer to:

•“Choosing which version of Desktop Messaging to install” on page 17.

•“Installing Desktop Messaging version 2.0” on page 18

•“Installing Desktop Messaging version 1.07” on page 24

Choosing which version of Desktop Messaging to install

Which version of Desktop Messaging you should install depends on your language requirements.

Install version 2.0 if you use:

•English

• Chinese

•Dutch

•German

•French

Install version 1.07 if you use:

• Italian

•Spanish

•Danish

•Norwegian

•Swedish

• Brazilian Portuguese

Note: If you want to use Lotus Notes 6 you must have version 2.0 installed

Contents

Main Page Contents Chapter 1 Requirements for installing Desktop Messaging . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2 Configuring your system for Desktop Messaging . . . . . . . . . . . . . . . . . . . 11 Chapter 3 Installing and configuring Desktop Messaging . . . . . . . . . . . . . . . . . . . . . 15 Page Page Page Chapter 1 Requirements for installing Desktop Messaging About CallPilot Desktop Messaging Hardware requirements Optional hardware Software requirements Integrated clients Internet Mail clients Operating systems Related documents Where to get help Page Chapter 2 Configuring your system for Desktop Messaging Before you install Desktop Messaging Desktop Messaging and data network security Configuring IMAP/LDAP/SMTP servers for Desktop Messaging IMAP LDAP SMTP Configuring environments without a DNS Configuring Desktop Messaging with IP address only Page Chapter 3 Installing and configuring Desktop Messaging Installation information Uninstalling an earlier version of Desktop Messaging To uninstall a previous version of Desktop Messaging If you are Installing Desktop Messaging for Outlook and GroupWise Setting up Microsoft Outlook 2000 in Corporate mode Installing Desktop Messaging Choosing which version of Desktop Messaging to install Installing Desktop Messaging version 2.0 Page Page Page Page Page Installing Desktop Messaging version 1.07 Page Page Page Page After you install Desktop Messaging To set the default email client To configure access to Desktop Messaging on subscribers computers To set the Timezone and Daylight Savings Time settings Configuring Outlook 2002 To set Desktop Messaging options Using Outlook 2002 as an Internet mail client To define the CallPilot mailbox settings To configure access to the CallPilot Address Book To configure text formatting Configuring Novell GroupWise Removing the CallPilot Message Store To remove the CallPilot Message Store Configuring GroupWise for Desktop Messaging Page Configuring Lotus Notes Updating the Mail database Updating the database automatically Updating the database manually To update the Mail database design manually Page Configuring Internet Mail clients Configuring Outlook Express or Outlook in Internet Mail mode Configuring an IMAP account on Outlook or Outlook Express Page Configuring an LDAP directory service for Outlook Express or Outlook Configuring special settings for Outlook Express or Outlook in Internet Mail mode Testing the Outlook Express or Outlook in Internet Mail mode IMAP account Configuring Netscape Messenger 4.x Configuring an IMAP account on Netscape Messenger Page Configuring an LDAP directory service for Netscape Messenger Configuring Netscape Messenger 6.2 Configuring an IMAP account on Netscape Messenger Configuring an LDAP directory service for Netscape Messenger Testing the Netscape Messenger IMAP account Configuring Eudora Pro Configuring an IMAP account on Eudora Pro Page Configuring an LDAP directory service for Eudora Pro Testing the Eudora Pro IMAP account Page Chapter 4 Troubleshooting Troubleshooting during installation Obtaining the Desktop Messaging version number Microsoft Outlook default mail client No authorization to perform this operation Page Troubleshooting log on problems Invalid credentials CallPilot Logon Failure Troubleshooting Outlook 2002 problems Sending messages Accessing CallPilot support tools in Outlook 2002 To reset the CallPilot Message Store in Outlook 2002 To access the Outbox Fix utility in Outlook 2002 Troubleshooting Lotus Notes log on problems Subscribers cannot see CallPilot Desktop Messaging Replacing the Mail database design No entries in CallPilot Personal Name and Address Book The dynamic link library nNOTES.dll could not be found in the specified path You download the CallPilot address book and 0 entries are found Troubleshooting after logging on The CallPilot address book is empty The subscriber has message access problems The subscriber has problems sending messages In sent messages digits or symbols appear instead of language-specific symbols Messages remain in the subscribers Outbox The subscriber cannot send messages The subscriber cannot send a CallPilot message Non-delivery notification "Unknown" appears in the Sender field The subscriber has problems with receiving replies Deleted messages remain in the subscribers mailbox The subscriber cannot delete messages Messages no longer on server Voice message does not play on telephone The Message Waiting Indicator is active but there is no new message Page Accessing Desktop Messaging online Help To access online Help Using Desktop Messaging Support Tools Resetting the CallPilot message store for Microsoft Outlook For Microsoft Outlook 98 and 2000 Using CPTrace Using CPTrace Chapter 4 Troubleshooting 65 CallPilot Desktop Messaging Installation and Maintenance Guide CP Trace settings Page Index A C D E M N O R S