50 Chapter 4 Troubleshooting
Microsoft Outlook default mail client
You see the error message when you install Desktop Messaging: “Either Outlook is not the default mail client or there is no default mail client to fulfill the current request.” If Outlook is installed on the subscriber’s computer but they do not want Outlook to be their default mail client, they can change to another client after Desktop Messaging is installed.
To define Outlook as the default mail client:
1Click the Windows Start button, point to Settings and click Control Panel. The Control Panel window appears.
2
3Click the Programs tab.
4From the
5Click the OK button.
No authorization to perform this operation
Subscribers must have Manager or Designer access control of the mail database to install Lotus Notes Desktop Messaging. The Lotus Notes administrator sets this control on the server for each subscriber. The default is Manager access.
To determine the level of access control for a subscriber:
1From the subscriber’s Lotus Notes Mail database, click File, click Database, and click Access Control.
2Click the subscriber’s name in the displayed list.
The subscriber’s access control level appears in the Access box. The choices are Manager, Designer, Editor, Author, Reader, Depositor, and No Access.
For a subscriber to install Desktop Messaging, Manager or Designer must be displayed.
3If neither Manager nor Designer is selected:
— you must temporarily give the subscriber Manager or Designer access
or
—the Lotus Notes administrator must manually update the Mail database from the server for each subscriber who needs CallPilot access
This update creates a new view, CallPilot Desktop Messaging, in Lotus Notes.
To update a CallPilot subscriber Mail database from the server:
1Install CallPilot Desktop Messaging on the Lotus Notes server computer by running Server, setup.exe.
2Start Update database design.
3To locate the Update database design program, click Start, point to Programs, point to Nortel CallPilot Desktop and click Update database design.
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