Nortel Networks 150, 100 manual No entries in CallPilot Personal Name and Address Book

Chapter 4 Troubleshooting 55

6Make sure that:

•the Inherit future design changes check box is selected

•Hide formulas and LotusScript is not selected

7Select CallPilot Mail (R5.0) or (R6.0), depending on which version of Lotus Notes you use.

8Click Replace.

9Press F9 to refresh the window and display the names.

No entries in CallPilot Personal Name and Address Book

While in the Personal Name and Address Book window, the subscriber selects People (CallPilot) and does not see any entries in the CallPilot Address Book.

Ask the subscriber to download the CallPilot Address Book manually and update the Personal Address Book template.

To manually download the CallPilot Address Book:

1Make sure that Address Book—People (CallPilot) window is the active window.

2On the Actions menu, select Download CallPilot Address Book.

The dynamic link library nNOTES.dll could not be found in the specified path

1On your desktop, right-click the Lotus Notes icon, select Properties, and then click the Shortcut tab.

2Examine the properties of your Lotus Notes shortcut.

3Verify the path in the Start in box.

Note: Usually, when Lotus Notes creates a shortcut, it puts a working directory in this box.

4Add or update the path.

You download the CallPilot address book and 0 entries are found

1Check the CallPilot Address Book search base.

Search base is configured under Actions > CallPilot Desktop Messaging > CallPilot Desktop Messaging. Select the Address Book tab.

2Verify that the search base is exactly as it is configured on the CallPilot Administration Client.

CallPilot Desktop Messaging Installation and Maintenance Guide