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Troubleshooting
Install
Configuring Outlook
CP Trace settings
How to
Click the Volume Control tab
Start Update database design
To access online Help
Using CPTrace
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Copyright 2003 Nortel Networks
Trademarks
Contents
Chapter Troubleshooting
Index
Contents P0607187
About CallPilot Desktop Messaging
Hardware requirements
Optional hardware
Integrated clients
Software requirements
Related documents
Internet Mail clients
Emea Europe, Middle East, Africa Technical Support Ctas
Where to get help
Presales Support Csan
Cala Caribbean & Latin America Technical Support Ctas
Requirements for installing Desktop Messaging P0607187
Before you install Desktop Messaging
Desktop Messaging and data network security
Configuring IMAP/LDAP/SMTP servers for Desktop Messaging
Imap
Configuring environments without a DNS
Configuring Desktop Messaging with IP address only
Configuring your system for Desktop Messaging P0607187
Chapter Installing and configuring Desktop Messaging
Installation information
Uninstalling an earlier version of Desktop Messaging
To uninstall a previous version of Desktop Messaging
Setting up Microsoft Outlook 2000 in Corporate mode
Installing Desktop Messaging
Choosing which version of Desktop Messaging to install
Installing Desktop Messaging version
Installing and configuring Desktop Messaging
Installing and configuring Desktop Messaging
Installing and configuring Desktop Messaging
Installing and configuring Desktop Messaging
Installing and configuring Desktop Messaging
Installing Desktop Messaging version
Installing and configuring Desktop Messaging
Installing and configuring Desktop Messaging
Installing and configuring Desktop Messaging
Installing and configuring Desktop Messaging
After you install Desktop Messaging
To set the default email client
To set the Timezone and Daylight Savings Time settings
To define the CallPilot mailbox settings
Configuring Outlook
Using Outlook 2002 as an Internet mail client
To set Desktop Messaging options
To configure access to the CallPilot Address Book
To configure text formatting
Message Format section, select Plain Text
Removing the CallPilot Message Store
Configuring Novell GroupWise
Configuring GroupWise for Desktop Messaging
To remove the CallPilot Message Store
Click the Volume Control tab
Updating the Mail database
Configuring Lotus Notes
To update the Mail database design manually
Updating the database automatically
Select Template Server
Select the Show advanced templates check box
Configuring Internet Mail clients
Configuring an Imap account on Outlook or Outlook Express
Installing and configuring Desktop Messaging
Click the Directory Service tab
Select the Send E-Mail using plain text only check box
From Send in this message format, select Plain Text
Configuring Netscape Messenger
Configuring an Imap account on Netscape Messenger
From the Mail & Newsgroups category, select Messages
Configuring an Ldap directory service for Netscape Messenger
On the Tasks menu, select Mail & Newsgroups
Testing the Netscape Messenger Imap account
Configuring Eudora Pro
Configuring an Imap account on Eudora Pro
From Encoding method, select Mime
On the Tools menu click Directory Services
Configuring an Ldap directory service for Eudora Pro
Testing the Eudora Pro Imap account
Click the Search Options tab
Installing and configuring Desktop Messaging P0607187
Troubleshooting during installation
Obtaining the Desktop Messaging version number
Microsoft Outlook default mail client
No authorization to perform this operation
Start Update database design
Troubleshooting
Troubleshooting log on problems
Invalid credentials
CallPilot Logon Failure
To reset the CallPilot Message Store in Outlook
Troubleshooting Outlook 2002 problems
Accessing CallPilot support tools in Outlook
To access the Outbox Fix utility in Outlook
Troubleshooting Lotus Notes log on problems
Subscribers cannot see CallPilot Desktop Messaging
Replacing the Mail database design
No entries in CallPilot Personal Name and Address Book
On the Actions menu, select Download CallPilot Address Book
Check the CallPilot Address Book search base
Subscriber has problems sending messages
Troubleshooting after logging on
Subscriber has message access problems
CallPilot address book is empty
Subscriber cannot send a CallPilot message
Messages remain in the subscriber’s Outbox
Subscriber cannot send messages
Select CallPilot Desktop Messaging
Non-delivery notification
Deleted messages remain in the subscriber’s mailbox
Subscriber has problems with receiving replies
Unknown appears in the Sender field
Subscriber cannot delete messages
Voice message does not play on telephone
Change the Check for mail every minutes setting
Messages no longer on server
Click User Preferences
Troubleshooting
Accessing Desktop Messaging online Help
To access online Help
Using Desktop Messaging Support Tools
Resetting the CallPilot message store for Microsoft Outlook
For Microsoft Outlook 98
Using CPTrace
Using CPTrace
CP Trace settings
IMAP/SMTP
Troubleshooting P0607187
Index
Index
